How to Be Massage Receptionist - Job Description, Skills, and Interview Questions

Jan 5, 2020 / 5 Minutes Read / By Albert

How to Become

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Massage therapy is a beneficial practice that has been known to reduce stress and muscle tension, improve circulation, and provide many other health benefits. As such, massage receptionists play an important role in the massage industry. By providing a welcoming environment, they help to create an atmosphere that is conducive to relaxation.

they are responsible for scheduling appointments, collecting payments, and ensuring that all customer needs are met. By doing so, they are able to contribute to the overall success of the business, as the customer experience is a significant factor in generating repeat clients. Furthermore, they can help to promote the benefits of massage therapy and encourage customers to schedule regular appointments.

massage receptionists are essential in helping to create a positive customer experience, thereby increasing client satisfaction and overall business success.

Steps How to Become

Obtain a high school diploma or equivalent. Most employers require massage receptionists to have at least a high school diploma or its equivalent.
Gain experience in customer service. Many massage receptionists have some background in working with the public, either in a retail setting or in a customer service job.
Get certified in massage therapy. Massage receptionists usually have a basic knowledge of massage therapy and terminology, so it is helpful to obtain a certification in massage therapy.
Take a course in medical office management. Massage receptionists typically need to be familiar with medical office management, including scheduling appointments, handling medical records, and dealing with insurance companies.
Apply for jobs as a massage receptionist. Most massage receptionists work for spas and salons, but there are also opportunities to work in medical offices, chiropractic offices, and other health care settings.
Become familiar with the spa or salons policies and procedures. Massage receptionists need to be familiar with the spa or salons policies and procedures, such as how to book appointments, how to handle payment, and what services are offered.
Develop excellent customer service skills. Massage receptionists need to be friendly, helpful, and professional when interacting with clients. They should also be able to answer questions about the spa or salons services and products.

When it comes to being a competent and skilled massage receptionist, there are several key elements that are required. First, one must possess excellent customer service skills, as they will be the first point of contact for clients visiting the massage establishment. a massage receptionist should have an in-depth knowledge of the various massage services available, and be able to explain the benefits and techniques of each service.

Furthermore, they must possess strong organization and communication skills, in order to effectively manage the scheduling of appointments and ensure that each client receives the best possible service. Finally, they must be knowledgeable of the various safety protocols and regulations in place to ensure the safety and satisfaction of all customers. When these elements are combined, a competent and skilled massage receptionist is created who can provide an exceptional customer experience.

You may want to check Massage Envy Manager, Massage Aide, and Massage Therapy Manager for alternative.

Job Description

Greet clients upon arrival and answer any questions they may have.
Schedule appointments and accept payment from clients.
Maintain the massage reception area, ensuring that it is clean and organized.
Answer incoming calls and provide information about massage services.
Update client records and ensure that all client information is accurate and up-to-date.
Keep track of massage supplies and order new supplies as needed.
Assist with general office duties such as filing and data entry.
Ensure that all massage therapists adhere to safety protocols and proper sanitation procedures.
Prepare massage rooms prior to client appointments.
Provide exceptional customer service to all clients.

Skills and Competencies to Have

Professionalism
Excellent customer service skills
Knowledge of the massage and spa services offered
Ability to welcome and greet customers in a friendly manner
Ability to answer incoming calls and provide information about massage services
Ability to book appointments, handle payments, and reconcile accounts
Ability to manage client records and ensure confidentiality of information
Knowledge of massage techniques and proper body mechanics
Knowledge of health and safety protocols
Knowledge of local massage laws and regulations
Proficiency in computer programs such as Microsoft Office Suite, Outlook, and booking software

Having excellent customer service skills is essential for success as a massage receptionist. The ability to engage with customers in a friendly and courteous manner, listen to their needs, and provide helpful advice is essential in creating a positive experience for the customer. This not only leads to repeat business, but also to positive word of mouth from customers that can help build an even larger client base.

being able to handle the administrative aspects of the job, such as scheduling appointments, taking payments, and filing paperwork, is also important for successful massage receptionists. By mastering these skills, a massage receptionist can help ensure that customers have a pleasant experience and that the business runs smoothly.

Massage Practitioner Instructor, Massage Therapist Assistant, and Massage Instructor are related jobs you may like.

Frequent Interview Questions

What experience do you have as a Massage Receptionist?
How would you handle customer complaints or inquiries?
Describe a time when you had to juggle multiple tasks at once.
What would you do if a customer requested a discount?
How do you manage client records and bookings?
How do you ensure that clients are satisfied with their massage experience?
Describe your experience with scheduling appointments.
What strategies do you use to stay organized?
How would you handle a difficult customer?
Describe your customer service skills.

Common Tools in Industry

Scheduling Software. Software used to keep track of appointments and manage customer information. (eg: Salesforce Scheduling App)
Computerized Cash Register. A machine used for processing transactions, providing receipt printing and tracking sales. (eg: Square Register)
Credit Card Reader. A device used to scan and process credit card payments. (eg: Verifone VX520)
Massage Table. A specialized table used to provide massage services. (eg: Earthlite Harmony DX Portable Massage Table)
Massage Oils/Lotions. Products used to provide massage services. (eg: Bon Vital' Argan Massage Oil)
Massage Music. Music designed to relax and help customers have a better massage experience. (eg: Spa Music Meditation Relaxation)
First Aid Kit. A kit containing medical supplies such as bandages, antiseptics, and other items needed in case of an emergency. (eg: Adventure Medical First Aid Kit)
Cleaning Supplies. Cleaning products used to maintain a clean and sanitary environment. (eg: Clorox Disinfecting Wipes)

Professional Organizations to Know

American Massage Therapy Association (AMTA)
Associated Bodywork & Massage Professionals (ABMP)
International Massage Association (IMA)
National Certification Board for Therapeutic Massage & Bodywork (NCBTMB)
American Organization for Bodywork Therapies of Asia (AOBTA)
National Certification Commission for Acupuncture and Oriental Medicine (NCCAOM)
International Council of Massage Therapists (ICMT)
Federation of State Massage Therapy Boards (FSMTB)
National Association of Healthcare Practitioners (NAHP)
World Massage Federation (WMF)

We also have Massage Trainer, Massage Clinical Coordinator, and Massage Supervisor jobs reports.

Common Important Terms

Client. A person receiving a massage.
Massage Therapist. A professional trained in massage techniques and providing massage services to clients.
Appointment. A scheduled meeting between a massage therapist and a client.
Intake Form. A form filled out by the client prior to the massage appointment, detailing personal information and preferences of the client.
Payment. The exchange of money for massage services.
Cancellation Policy. A set of rules governing how a client may cancel an appointment and what fees may be charged for such cancellations.
Rebooking. The process of scheduling a new massage appointment for a client who has previously had one.
Referrals. Recommendations from a client to another person for massage services.
Scheduling Software. Computer software used to manage and record massage appointments, payments, and cancellations.
Client Records. A document containing information about a client's previous appointments, preferences, and contact information.

Frequently Asked Questions

What qualifications are needed to become a Massage Receptionist?

To become a Massage Receptionist, you need to have a high school diploma or equivalent and be able to demonstrate customer service and administrative skills.

What role does a Massage Receptionist play in the customer experience?

A Massage Receptionist plays an important role in the customer experience, as they are often the first point of contact for customers and are responsible for greeting, scheduling appointments, processing payments, and providing general information.

How many hours per week does a Massage Receptionist typically work?

A Massage Receptionist typically works around 30-35 hours per week.

What kind of computer software is usually used by Massage Receptionists?

Massage Receptionists typically use software such as appointment scheduling systems, billing systems, and customer relationship management (CRM) systems.

What are the key skills that a Massage Receptionist needs to possess?

Key skills that a Massage Receptionist needs to possess include strong customer service skills, administrative skills, telephone etiquette, problem solving, multitasking, and attention to detail.