How to Be Janitorial Services Manager - Job Description, Skills, and Interview Questions

Sep 17, 2020 / 5 Minutes Read / By Albert

How to Become

Professional Organizations

FAQ

Links

The lack of a Janitorial Services Manager can lead to an increase in poor work performance, lack of accountability and poor customer service. This can cause a decrease in customer satisfaction and a decrease in profits for the business. In order to ensure that the janitorial services are up to the standards, it is essential to have a Janitorial Services Manager who can oversee the staff and ensure proper training, hiring processes, and implementation of safety protocols. This can lead to better performance, more accountability, and improved customer service which can result in an increase in customer satisfaction and profits.

Steps How to Become

Obtain a high school diploma or equivalent. Most janitorial services manager positions require a minimum of a high school diploma. Consider taking additional classes in business management, accounting and customer service to increase your qualifications.
Pursue on-the-job training. Many janitorial services managers enter the position with experience. Consider taking a job as a janitor or supervisor of a janitorial staff to gain valuable experience.
Consider enrolling in a college program. If you want to increase your chances of becoming a janitorial services manager, consider completing a two-year associate's degree program in business management or a related field.
Apply for the position. After you have gained the necessary experience and qualifications, apply for the position of janitorial services manager at local janitorial companies.
Demonstrate your qualifications. Once you have been hired as a janitorial services manager, you must demonstrate that you have the necessary qualifications to handle the job. You may be required to complete tasks such as supervising staff, creating budgets, implementing policies and procedures, and providing customer service.
Pursue additional certifications. Consider obtaining additional certifications such as a Certified Janitorial Manager (CJM) or Certified Facilities Manager (CFM) to further demonstrate your qualifications as a janitorial services manager.

The need for reliable and qualified janitorial services managers is increasing with the growing need for proper cleaning and sanitation. The primary cause of this is the rising demand for cleanliness in public and private spaces. This demand is further driven by stricter regulations and standards being implemented by governing bodies, as well as an increased awareness of public health issues.

The effect of this is an increased need for qualified janitorial services managers who have the knowledge and experience to implement effective cleaning procedures and systems that meet these standards. These managers must also be able to coordinate staff and resources in order to ensure that their services are provided in a timely and efficient manner. To meet the needs of their clients, they must also be able to provide reliable customer service and ensure that the quality of their services remains high.

You may want to check Janitorial Technician III, Janitorial Technician II, and Janitorial Specialist for alternative.

Job Description

Plan, organize, and direct janitorial services for a facility, including cleaning and maintenance of floors, walls, fixtures, and furniture.
Supervise janitorial staff and coordinate work assignments.
Monitor and inspect the quality of janitorial services to ensure customer satisfaction.
Maintain records of janitorial supplies and equipment, and order new supplies as needed.
Coordinate with vendors to ensure timely delivery of supplies and equipment.
Develop schedules and budgets for janitorial services.
Ensure compliance with safety regulations and policies.
Train new janitorial staff members on safety procedures, use of equipment, and cleaning techniques.
Implement policies and procedures for the efficient operation of janitorial services.
Develop and implement strategies to improve quality of service and reduce costs.

Skills and Competencies to Have

Excellent customer service skills
Knowledge of janitorial supplies, equipment, and techniques
Knowledge of safety protocols and regulations
Experience with budgeting and cost control
Ability to prioritize tasks and manage multiple projects simultaneously
Ability to delegate tasks to staff members
Ability to work independently and as part of a team
Excellent organizational and time management skills
Strong communication and interpersonal skills
Knowledge of inventory management
Ability to analyze data and make decisions based on findings
Knowledge of contract negotiation and management

Organizational and communication skills are essential for a successful Janitorial Services Manager. A Janitorial Services Manager needs to be able to effectively manage their staff, organize and prioritize tasks, and develop and maintain positive relationships with clients. Without these skills, a Janitorial Services Manager will be unable to ensure that the services they provide are of the highest quality.

Poor organization can lead to missed deadlines, missed opportunities, and a decrease in customer satisfaction. Poor communication can cause confusion and conflict among staff, and can lead to misunderstandings between the janitorial services manager and their clients. Effective organizational and communication skills are essential for a Janitorial Services Manager to ensure that their services are provided in a timely and efficient manner.

Part-time Janitor, Certified Janitor, and Janitorial Attendant are related jobs you may like.

Frequent Interview Questions

What experience do you have managing janitorial services?
How would you ensure the safety of staff and customers in a janitorial environment?
What methods have you used to motivate janitorial staff?
What strategies have you implemented to reduce costs while maintaining quality of service?
How do you prioritize tasks within a janitorial team?
What methods do you employ to ensure that cleaning standards are met on a regular basis?
How do you evaluate the performance of janitorial staff?
How do you ensure the effective use of cleaning materials and equipment?
What processes have you developed to handle customer complaints?
How do you stay up to date with industry best practices in janitorial services?

Common Tools in Industry

Cleaning Tools brooms, mops, vacuums, dust pans, sponges, cleaning cloths, buckets, and more (e. g. Vacuuming carpets and dusting surfaces).
Maintenance Tools hammers, saws, screwdrivers, wrenches, pliers, and others (e. g. Adjusting and repairing door hinges).
Safety Equipment gloves, goggles, ear protection, first aid kits, and other protective gear (e. g. Providing workers with proper safety gear).
Supplies Inventory System tracking materials and supplies used on the job ( e. g. Monitoring the janitorial staffs use of cleaning supplies).
Scheduling Software tracking and managing employee schedules (e. g. Scheduling shifts for the janitorial staff).
Training Program developing and delivering training for janitorial staff (e. g. Teaching new employees proper safety procedures).

Professional Organizations to Know

International Sanitary Supply Association (ISSA)
Association for the Healthcare Environment (AHE)
Building Service Contractors Association International (BSCAI)
National Association of Professional Housecleaners (NAPHC)
International Janitorial Cleaning Services Association (IJCSA)
National Organization for Professional Cleaning and Restoration (NOPCR)
National Academy of Environmental Management (NAEM)
National Institute of Building Sciences (NIBS)
Green Clean Institute (GCI)
Facility Management Association of America (FMA)

We also have Janitorial Coordinator, Janitorial Maintenance Worker, and Janitorial Supervisor II jobs reports.

Common Important Terms

Cleaning Services. Services that involve the removal of dirt, dust, stains, and other messes from a variety of surfaces.
Janitorial Supplies. Products such as mops, brooms, cleaners, and other items used to clean and maintain a facility.
Sanitation. The practice of keeping a location neat and orderly and free of germs, dirt, and other contaminants.
Waste Management. The practice of collecting, transporting, disposing, or recycling waste materials.
Office Management. The overseeing of office tasks and operations in order to ensure efficiency and productivity.
Scheduling. The task of creating and managing a timeline for events, tasks, and activities.
Inventory Control. The tracking of stock levels to ensure there are sufficient supplies on hand.
Cost Control. The practice of managing costs so that the budget is adhered to.
Training. The process of teaching employees the necessary skills to perform their job duties effectively.
Safety Procedures. Rules and protocols that must be followed in order to ensure the safety of workers and customers.

Frequently Asked Questions

What is a Janitorial Services Manager responsible for?

A Janitorial Services Manager is responsible for overseeing the day-to-day operations of a janitorial services department, including coordinating employee schedules, overseeing cleaning and maintenance services, and monitoring budgeting and inventory.

What qualifications are necessary to become a Janitorial Services Manager?

To become a Janitorial Services Manager, one typically needs a combination of experience in janitorial services, management experience and knowledge of budgeting and inventory.

How much does a Janitorial Services Manager typically earn?

The average salary for a Janitorial Services Manager is $51,000 per year.

What type of environment does a Janitorial Services Manager work in?

A Janitorial Services Manager typically works in a combination of indoor and outdoor environments, depending on the particular janitorial services they are overseeing.