How to Be Janitorial Supervisor II - Job Description, Skills, and Interview Questions

Apr 17, 2022 / 6 Minutes Read / By Albert

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The Janitorial Supervisor II is responsible for the overall management and supervision of janitorial services. As a result, they oversee the daily operations of their staff, ensuring that safety protocols are followed and that proper cleaning techniques are used. This position is also responsible for providing training and guidance to their subordinates, ensuring that they are performing their duties according to set standards.

In addition, they are responsible for maintaining the cleanliness of the facility and reporting any repairs or maintenance needed. With a keen eye for detail and excellent organizational skills, this important role helps maintain a safe and efficient work environment, which in turn helps increase productivity and profit for the business.

Steps How to Become

Obtain a high school diploma or equivalent. Many employers prefer to hire supervisors who have at least a high school degree or equivalent.
Gain janitorial experience. Most employers require prospective supervisors to have several years of experience working as janitors or in other related positions.
Become knowledgeable about janitorial work. Learn the duties associated with janitorial work and become familiar with the tools and equipment used in most janitorial jobs.
Obtain a license or certification, if necessary. Depending on the state and/or city where you live, you may need to obtain a license or certification to become a janitorial supervisor.
Take a supervisory training course. Supervisors must have excellent leadership skills, so it is important to take a supervisory training course offered by a local college or university.
Look for a job as a janitorial supervisor. Use job search engines and classified ads to find job openings in your area.
Apply for a job as a janitorial supervisor. Submit your resume and cover letter to employers who are looking for qualified janitorial supervisors.
Attend an interview with a prospective employer. During the interview, discuss why you are the best candidate for the job and demonstrate your knowledge about janitorial work.
Negotiate salary and benefits with your employer. If you are offered the job, negotiate salary and benefits that are commensurate with your experience and qualifications.
Start working as a janitorial supervisor. Once you have accepted a job offer, you can begin your duties as a janitorial supervisor.

The Janitorial Supervisor II is a highly skilled and qualified position, requiring a comprehensive understanding of a variety of topics related to facility maintenance and operations. The successful candidate must have a strong knowledge of the industry standards for janitorial services, such as cleaning, sanitation, and safety protocols. They must also have extensive experience in managing staff, scheduling, and ensuring tasks are completed in a timely manner.

they must have excellent communication and organizational skills to ensure operations run smoothly. The ability to develop and implement strategies, as well as being able to troubleshoot any issues that arise, are essential qualities to ensure the highest standards of service are provided. With these qualities and the right attitude, any individual could become a successful Janitorial Supervisor II.

You may want to check Part-time Janitor, Lead Janitor, and Janitorial Cleaning Specialist for alternative.

Job Description

Supervise and coordinate the daily activities of janitorial staff.
Assign tasks to janitorial staff and monitor performance.
Develop and maintain janitorial schedules.
Ensure janitorial staff are provided with necessary supplies and materials.
Evaluate and recommend changes to janitorial processes to improve efficiency and effectiveness.
Monitor and maintain inventory levels for janitorial supplies, equipment, and materials.
Ensure janitorial staff adhere to safety regulations and policies.
Respond to customer inquiries and complaints in a timely and professional manner.
Train new janitorial staff in proper techniques, safety procedures, and company policies.
Enforce disciplinary action when necessary.
Develop and implement quality control measures to ensure a high standard of cleanliness is maintained.
Oversee the development of janitorial budget and ensure cost efficiency.
Monitor janitorial staff attendance and overtime hours.
Maintain records of janitorial services, such as work orders, inspections, and reports.
Coordinate with other departments to ensure janitorial needs are met.

Skills and Competencies to Have

Knowledge of janitorial and custodial services
Knowledge of cleaning and sanitation techniques
Ability to communicate effectively with staff, customers and vendors
Ability to manage and motivate staff
Ability to work independently and within a team
Ability to prioritize tasks
Ability to set goals and objectives
Ability to problem solve
Ability to maintain accurate records
Ability to handle multiple assignments simultaneously
Knowledge of safety regulations, procedures, and protocols
Knowledge of budgeting, inventory control, and cost optimization
Knowledge of applicable laws and regulations
Knowledge of current industry best practices
Ability to train, supervise and evaluate staff performance
Computer literacy and experience with computerized janitorial software solutions

The most important skill for a Janitorial Supervisor II is the ability to effectively manage staff. Supervisors must be able to effectively communicate expectations, assign tasks, and provide feedback to their team. supervisors need to be able to delegate effectively, allowing staff to utilize their own skills and abilities to complete tasks and assignments, while still meeting goals and deadlines.

Supervisors must also have the ability to provide timely and consistent feedback to staff in order to ensure that expectations are being met. Finally, supervisors must be able to maintain a positive and empowering work environment for their team, setting an example of respect and professionalism. Without these crucial skills, a Janitorial Supervisor II would not be able to effectively lead the team to success and maintain high standards of quality in their operations.

Certified Janitor, Janitorial Technician III, and Janitorial Engineer are related jobs you may like.

Frequent Interview Questions

How would you handle a situation where a janitor was not performing their duties adequately?
What experience do you have in managing janitorial staff?
What strategies do you use to ensure the janitorial team meets performance goals?
How would you handle a grievance or complaint from a member of the public about the cleanliness of a building?
What methods do you use to monitor and evaluate the performance of janitors?
Describe a time when you had to make a difficult decision related to the janitorial team.
How do you motivate and encourage your janitorial staff to perform at their best?
What steps do you take to ensure compliance with all health and safety regulations?
How do you prioritize tasks and assign duties for the janitorial staff?
How do you resolve conflict between members of the janitorial team?

Common Tools in Industry

Cleaning Supplies. To keep a clean and organized workspace, such as brooms, mops, sponges, and buckets (e. g. microfiber mop for hardwood floors).
Vacuum Cleaners. To quickly clean carpets, rugs, and upholstery with minimal effort (e. g. upright vacuum with HEPA-filter).
Floor Polishers. To buff and wax floors to a high shine (e. g. orbital polisher with lambswool pad).
Pressure Washers. To quickly and effectively remove dirt, grime, and debris from hard surfaces (e. g. electric pressure washer with adjustable nozzle).
Floor Scrubbers. To scrub floors with detergent and water to remove stubborn dirt (e. g. walk-behind scrubber-dryer with dual-motor technology).
Window Cleaning Equipment. To reach and clean windows that are high up or hard to reach (e. g. telescopic window cleaning pole with squeegee).
Carpet Cleaners. To deep clean carpets and remove tough stains (e. g. carpet shampooer with hot water extraction).
Trash Receptacles. To store and contain refuse in a safe and sanitary manner (e. g. stainless steel waste bin with foot pedal).

Professional Organizations to Know

International Sanitary Supply Association (ISSA)
Building Service Contractors Association International (BSCAI)
Cleaning Management Institute (CMI)
Association for the Advancement of Sustainability in Higher Education (AASHE)
Global Biorisk Advisory Council (GBAC)
Janitorial Services Association (JSA)
International Facility Management Association (IFMA)
Green Cleaning Network (GCN)
National Air Duct Cleaners Association (NADCA)
International Association for Healthcare Security and Safety (IAHSS)

We also have Janitorial Attendant, Janitorial Technician, and Janitorial Manager jobs reports.

Common Important Terms

Janitorial Services. Refers to the cleaning and maintenance of a building or area, including sweeping, mopping, vacuuming, cleaning bathrooms and other general upkeep.
Maintenance. The act of keeping a building, equipment, or system in a condition of repair, operation, and efficiency. This can include regularly scheduled tasks such as painting, plumbing, and electrical work.
Custodial Services. Refers to the activities that maintain a building, such as garbage collection, recycling, window washing, floor waxing, and other duties related to maintaining a clean and comfortable environment.
Cleaning Supplies. Any items used in the process of cleaning a building or area, including mops, buckets, brooms, vacuums, and cleaning solutions.
Safety Standards. Regulations and guidelines set by government agencies or other organizations that must be adhered to in order to keep employees and customers safe from harm.
Hazardous Materials. Substances that can cause harm to people or the environment if not handled properly. These include chemicals, asbestos, lead, and other materials that require special handling and disposal.
Supervision. The act of overseeing and directing employees in their daily duties. Supervisors are responsible for ensuring employees follow safety guidelines and complete their tasks in an efficient manner.

Frequently Asked Questions

What are the duties of a Janitorial Supervisor II?

A Janitorial Supervisor II is responsible for leading and managing a team of janitorial staff in a commercial or industrial setting. Typical duties include ensuring the cleanliness of facilities, scheduling janitorial staff, overseeing quality control, ordering supplies, resolving customer complaints, and providing training and support to janitorial staff.

What qualifications are required for a Janitorial Supervisor II?

A Janitorial Supervisor II typically requires a high school diploma or equivalent, along with several years of experience in janitorial services. Additional qualifications may include knowledge of safety regulations, strong communication and leadership skills, and familiarity with cleaning equipment and supplies.

How large is the team typically managed by a Janitorial Supervisor II?

The size of the team managed by a Janitorial Supervisor II can vary from a few individuals to up to 20 or more, depending on the size of the facility.

What kind of environment does a Janitorial Supervisor II usually work in?

A Janitorial Supervisor II typically works in an industrial or commercial setting, such as an office building, hospital, or school.

What are the working hours for a Janitorial Supervisor II?

The working hours for a Janitorial Supervisor II can vary depending on the employer, but they may include early mornings, late nights, weekends, and holidays.