How to Be Janitorial Coordinator - Job Description, Skills, and Interview Questions

May 8, 2020 / 5 Minutes Read / By Albert

How to Become

Professional Organizations

FAQ

Links

The absence of a janitorial coordinator can have a significant impact on the cleanliness of a building. Without a coordinator to oversee the janitorial staff, cleaning tasks may be neglected or done too quickly, leading to an environment that is not up to standards. the janitorial staff may not have proper guidance or training, leading to further issues with cleanliness.

Poor cleanliness can lead to employee complaints, health risks, low morale, and poor customer service. Therefore, having a janitorial coordinator is essential to ensure that proper cleaning protocols are followed and that the building remains clean and safe for all who enter.

Steps How to Become

Obtain a high school diploma or equivalent. Many employers prefer applicants who have at least a high school diploma or its equivalent.
Gain job experience in janitorial work. Prospective janitorial coordinators must have experience working in a janitorial setting. This could include working as a custodian, maintenance worker, or similar position.
Earn certifications or special training related to janitorial work. It may be beneficial to obtain certifications related to janitorial work, such as those offered through the Building Service Contractors Association International (BSCAI).
Obtain a bachelors degree in business, management, or a related field. A bachelors degree is not always required, but some employers may prefer to hire janitorial coordinators with a degree in a field related to business or management.
Develop skills in customer service, communication, and problem solving. Janitorial coordinators must have excellent customer service skills and be able to communicate effectively with clients and staff. They must also be able to problem solve and come up with solutions quickly and efficiently.
Apply for a position as a janitorial coordinator. Prospective janitorial coordinators should create a resume highlighting their education, job experience, and special skills relevant to the position. They should also search for open positions and apply for those that fit their qualifications and interests.
Participate in an interview. After submitting an application for a position as a janitorial coordinator, the applicant may be invited to participate in an interview. During the interview, the applicant should answer questions honestly and demonstrate their knowledge of the job duties and responsibilities associated with the position.
Take on additional duties and responsibilities. Once hired, the janitorial coordinator should take on additional duties as needed. This could include developing training materials, managing staff, and overseeing supplies and purchasing orders.

Having an ideal and competent Janitorial Coordinator is essential for any organization. Poor leadership in this field can lead to a decrease in morale and a lack of productivity, resulting in decreased profits and unhappy customers. With the right person in charge of janitorial services, an organization can expect improved efficiency, better communication among employees, and a higher quality of service.

It is important for the Janitorial Coordinator to have the necessary skills and knowledge to effectively manage tasks, such as scheduling and monitoring staff, setting goals and expectations, organizing supplies, and carrying out inspections. they need to be able to motivate and lead their team to ensure the highest standards of cleanliness are maintained. By having the right person overseeing janitorial operations, organizations can expect improved customer satisfaction, increased profits, and a higher level of employee engagement.

You may want to check Janitorial Technician, Janitorial Supervisor II, and Lead Janitor for alternative.

Job Description

Monitor janitorial staff performance and ensure adherence to established cleaning standards.
Schedule janitorial staff for daily and periodic cleaning tasks.
Supervise janitors in their assigned tasks and provide guidance as needed.
Inspect janitorial work, rooms, and common areas to ensure cleanliness and maintenance standards are maintained.
Manage janitorial budget and control inventory of supplies, equipment, and materials.
Monitor janitorial staff attendance and provide disciplinary action as needed.
Develop and implement policies and procedures related to janitorial services.
Train janitorial staff on safety protocols, cleaning techniques, and proper use of equipment and supplies.
Respond to customer inquiries and complaints related to janitorial services.
Source and purchase janitorial supplies, materials, and equipment as needed.

Skills and Competencies to Have

Excellent organizational skills
Knowledge of janitorial equipment and supplies
Strong communication and interpersonal skills
Ability to effectively manage multiple tasks
Ability to prioritize tasks and meet deadlines
Ability to work independently without direct supervision
Ability to follow instructions accurately and completely
Attention to detail
Ability to problem-solve
Knowledge of safety protocols
Knowledge of cleaning techniques
Physical fitness and strength
Ability to work in a fast-paced environment
Familiarity with cleaning products and equipment

Effectively managing janitorial services requires a number of specialized skills. One of the most important is the ability to coordinate between multiple stakeholders. This includes balancing the needs of the workforce and the customers, as well as ensuring that all tasks are performed in an efficient and cost-effective manner.

A janitorial coordinator must also be able to problem-solve, delegate tasks, and manage a budget. The coordinator should have excellent communication skills and be able to work with a variety of people, including janitorial staff, supervisors, and clients. In addition, they must be organized and have the ability to prioritize tasks.

The successful coordination of janitorial services not only improves customer satisfaction but also helps prevent costly mistakes and delays that can occur when tasks are not managed properly.

Janitorial Maintenance Worker, Janitorial Engineer, and Janitorial Services Manager are related jobs you may like.

Frequent Interview Questions

What experience do you have in janitorial coordination?
What qualities make you an ideal candidate for a janitorial coordinator position?
How would you ensure the safety of janitorial staff members?
What strategies would you use to ensure janitorial staff are performing to the best of their abilities?
How would you handle conflicts between janitorial staff members?
How would you handle requests from customers for additional janitorial services?
What methods would you use to manage and track the progress of janitorial projects?
How do you prioritize tasks and manage time when it comes to janitorial coordination?
How do you stay up-to-date with the latest janitorial industry trends and regulations?
What do you believe is the key to successful janitorial coordination?

Common Tools in Industry

Cleaning Supplies. Basic cleaning supplies such as mops, cleaning cloths, and cleaning solutions (eg: Windex).
Vacuum Cleaner. A machine that sucks up dirt, dust, and debris (eg: Dyson).
Broom and Dustpan. Used for sweeping up dirt, dust, and debris (eg: Rubbermaid).
Trash Bags. Used to store and dispose of trash (eg: Glad).
Garbage Can. Used to collect and store trash (eg: Rubbermaid Roughneck).
Window Cleaner. Used to clean windows (eg: Windex).
Restroom Cleaner. Used to clean and disinfect restrooms (eg: Lysol).
Floor Cleaner. Used to clean and polish floors (eg: Bona Hardwood Floor Cleaner).
Carpet Cleaner. Used to remove stains from carpets (eg: Bissell Little Green ProHeat).
Air Fresheners. Used to make the air smell better (eg: Glade).

Professional Organizations to Know

International Sanitary Supply Association (ISSA)
Building Service Contractors Association International (BSCAI)
International Executive Housekeepers Association (IEHA)
National Association of Professional Cleaners (NAPC)
Association of Residential Cleaning Services International (ARCSI)
Cleaning Equipment Trade Association (CETA)
Cleaning Industry Training Standards (CITS)
Janitorial Store Association (JSA)
Green Clean Institute (GCI)
International Janitorial Cleaning Services Association (IJCSA)

We also have Janitorial Manager, Janitorial Technician II, and Janitorial Attendant jobs reports.

Common Important Terms

Cleaning Products. Products used to clean and disinfect surfaces, such as disinfectants, bleach, detergents, soaps, and waxes.
Cleaning Equipment. Tools used for cleaning, such as mops, brooms, vacuums, and dusters.
Waste Management. The process of managing and disposing of waste in a safe and responsible manner.
Safety Protocols. Procedures to ensure a safe and healthy work environment, such as wearing protective gear, using appropriate cleaning products, and following proper waste management procedures.
Scheduling. The process of organizing and managing tasks to ensure that everything is completed in a timely manner.
Inventory Management. The process of tracking the supplies and materials needed for the job, such as cleaning products and equipment.
Budgeting. The process of planning and allocating funds for janitorial services.

Frequently Asked Questions

What is a Janitorial Coordinator's primary responsibility?

The primary responsibility of a Janitorial Coordinator is to manage the janitorial staff and ensure that all cleaning tasks are completed in a timely and efficient manner.

What qualifications are necessary to become a Janitorial Coordinator?

To become a Janitorial Coordinator, one must have excellent organizational and communication skills, be detail-oriented, and have knowledge of janitorial supplies, equipment and safety protocols. In addition, most employers require at least two years of experience in janitorial services.

How many janitorial staff members does a Janitorial Coordinator typically supervise?

The number of janitorial staff members that a Janitorial Coordinator supervises can vary depending on the size of the facility and the scope of the janitorial services provided. However, typically a Janitorial Coordinator will oversee anywhere from 3 to 10 staff members.

What duties does a Janitorial Coordinator typically perform?

The duties of a Janitorial Coordinator typically include creating and monitoring schedules for janitorial staff, overseeing the training of new staff members, inspecting work areas for cleanliness and safety, ordering supplies, and resolving any customer complaints or issues.

What kind of environment does a Janitorial Coordinator typically work in?

Janitorial Coordinators typically work in indoor environments such as office buildings, schools, hospitals, and other commercial facilities. Working conditions may involve long hours, exposure to cleaning chemicals, and frequent lifting of heavy objects.