How to Be Janitorial Manager - Job Description, Skills, and Interview Questions

Dec 30, 2023 / 5 Minutes Read / By Albert

How to Become

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The lack of a janitorial manager can have a significant effect on the cleanliness of a building or facility. Without someone to properly assign and oversee the janitorial staff, tasks may be neglected or done improperly. This can lead to a buildup of dirt and debris, which can create an unpleasant environment and potentially lead to health issues.

it can cause a decrease in employee morale, as employees may begin to feel that their work environment is not being taken care of. To avoid these issues, having a janitorial manager is essential to ensure that all staff are aware of their duties and held accountable for their performance.

Steps How to Become

Obtain a High School Diploma or GED. Most janitorial managers have a high school diploma or equivalent. You can complete a GED program or take classes at a local community college.
Obtain on-the-job Experience. You should have at least two years of janitorial experience before applying for a managerial position. This will help you understand the job duties of a janitor and how to manage them.
Take Janitorial Management Classes. Many organizations offer classes that teach the basics of janitorial management. Take these classes to gain a better understanding of the job and the responsibilities associated with it.
Earn Certifications. You may be able to earn certifications in janitorial management through organizations such as the International Janitorial Cleaning Services Association (IJCSA). These certifications will demonstrate your knowledge of the industry and make you more attractive as a potential manager.
Network with Other Janitorial Managers. Networking with other janitorial managers is a great way to learn about the industry and make contacts. You never know when one of your contacts may have an opening or need to hire a new manager.
Apply for Management Positions. Once you have the necessary experience and certifications, you can start applying for management positions. Make sure your resume is up to date and highlights your skills and experience.
Prepare for Interviews. Prepare for interviews by researching common interview questions and practicing your answers ahead of time. You should also be prepared to discuss your experience, skills, and qualifications in detail.
Demonstrate Your Leadership Skills. Once youve been hired, demonstrate your leadership skills by managing employees efficiently and effectively. Make sure you are familiar with all applicable laws and regulations, and set a positive example for your team.

It is essential for Janitorial Managers to stay ahead and capable in order to ensure that their business runs smoothly and efficiently. To do so, they must possess strong organizational skills, be able to delegate tasks, and develop clear policies and procedures. they should stay up to date on industry trends and technology, as well as focus on training and developing their team.

When Janitorial Managers have the necessary skills and resources, they can create streamlined processes that reduce waste, increase efficiency, and improve customer satisfaction. By taking the time to plan ahead, Janitorial Managers can also save money and create better working conditions for their team. By staying ahead and capable, Janitorial Managers can ensure that their business is successful and continues to grow.

You may want to check Janitorial Engineer, Janitorial Technician II, and Janitorial Supervisor for alternative.

Job Description

Supervise janitorial staff and oversee daily operations of the janitorial department.
Develop and implement work schedules to ensure adequate coverage for janitorial needs.
Monitor supplies and inventory levels and order necessary janitorial supplies.
Maintain janitorial equipment and ensure all equipment is in safe and proper working order.
Train new janitorial staff on cleaning protocols and procedures.
Address customer and staff concerns related to janitorial services in a timely manner.
Develop and maintain a budget for the janitorial department.
Inspect janitorial work for quality assurance and ensure services are done to standard.
Create reports and document all janitorial activity and services performed.
Recommend improvements to janitorial processes and procedures.

Skills and Competencies to Have

Knowledge of cleaning techniques, products and supplies
Ability to manage staff and resources
Knowledge of safety regulations
Excellent organizational skills
Ability to multitask
Ability to communicate effectively
Understanding of financial management
Problem solving skills
Time management skills
Knowledge of customer service principles

Organizational skills are essential for a successful Janitorial Manager. Without them, it would be difficult to keep the janitorial team operating efficiently and effectively. This involves being able to delegate tasks to staff and ensure that they are completed on time.

It also involves the ability to plan ahead and anticipate any problems that may arise, as well as making sure that supplies are stocked and equipment is maintained. Furthermore, good communication and interpersonal skills are necessary for managing a team of people, dealing with customer complaints, and resolving conflicts. Good problem-solving and decision-making abilities are also important, so that the manager can handle any unexpected issues that arise.

Being able to stay organized and remain calm under pressure are also essential. All of these skills combined make for a successful Janitorial Manager.

Janitorial Services Manager, Janitorial Cleaning Specialist, and Janitorial Supply Clerk are related jobs you may like.

Frequent Interview Questions

What experience do you have in janitorial management?
How do you ensure that your janitorial staff is following proper safety protocols?
How do you maintain a high level of cleanliness and order in the workplace?
How do you handle customer complaints about the janitorial services?
What strategies do you use to motivate and engage your janitorial staff?
How do you ensure that all janitorial services are completed in a timely manner?
What processes do you have in place to track and assess the performance of your janitorial staff?
How would you go about budgeting for janitorial supplies and equipment?
How do you handle difficult situations with your janitorial staff?
How do you ensure that all janitorial employees are properly trained and certified?

Common Tools in Industry

Vacuum Cleaner. Used to clean carpets and hard floors (eg: Dyson V8 Absolute).
Floor Buffer. Used to clean and buff hard floor surfaces (eg: Koblenz U-900).
Broom and Dustpan. Used to sweep debris from floors (eg: O-Cedar Big Gulp Dustpan).
Mop and Bucket. Used to clean hard floors (eg: Rubbermaid WaveBrake Mopping System).
Window Cleaning Kit. Used to clean windows on the inside and outside (eg: Ettore Professional Window Cleaning Kit).
Carpet Extractor. Used to deep clean carpets (eg: Hoover Professional Series Spotless Portable Carpet Cleaner).
Pressure Washer. Used to clean outside surfaces (eg: Karcher K4 Full Control Home Pressure Washer).
Trash Cans and Bags. Used for disposal of waste (eg: Rubbermaid Commercial Products Brute Trash Can).
Floor Mats. Used to help keep dirt and moisture away from entranceways (eg: Rubber-Cal Diamond-Grip Commercial Mats).
Cleaning Chemicals. Used to sanitize surfaces and remove dirt and grime (eg: Clorox Bleach Cleaner).

Professional Organizations to Know

Building Service Contractors Association International (BSCAI)
International Sanitary Supply Association (ISSA)
International Facility Management Association (IFMA)
International Janitorial Cleaning Services Association (IJCSA)
National Air Duct Cleaners Association (NADCA)
American Society for Healthcare Environmental Services (ASHES)
Association for the Healthcare Environment (AHE)
Professional Cleaning and Maintenance Association (PCMA)
National Association of Professional Employer Organizations (NAPEO)
Business Network International (BNI)

We also have Part-time Janitor, Janitorial Attendant, and Janitorial Specialist jobs reports.

Common Important Terms

Cleaning. The act of making a surface or area clean, such as removing dirt, dust, and other debris.
Sanitation. The process of maintaining cleanliness, particularly in public spaces, to prevent the spread of disease.
Maintenance. The act of keeping something in good working order through regular inspections and repairs.
Waste Disposal. The process of disposing of waste products and materials in an environmentally responsible manner.
Hazardous Materials. Substances that are hazardous to the environment or to human health, such as chemicals, toxins, and radioactive materials.
Pest Control. The management and prevention of insects, rodents, and other pests.
Occupational Health and Safety. Policies and procedures that promote and protect the health and safety of workers in a given workplace.
Inventory Management. The process of tracking, organizing, and managing inventory in a warehouse or other storage facilities.

Frequently Asked Questions

Q1: What are the responsibilities of a Janitorial Manager? A1: The primary responsibility of a Janitorial Manager is to oversee and coordinate the activities of janitorial staff, including hiring, training, scheduling, and evaluating performance. They are also responsible for ensuring the cleanliness and upkeep of the facility, as well as maintaining inventory of cleaning supplies and equipment. Q2: What qualifications are necessary for a Janitorial Manager? A2: To be a successful Janitorial Manager, one should possess strong organizational and leadership skills, as well as excellent communication skills. A minimum of two years of experience in a supervisory role within a janitorial or custodial environment is typically required. Q3: What kind of tasks do Janitorial Managers typically perform? A3: Janitorial Managers are responsible for managing the daily operations of the janitorial staff. This includes delegating tasks, setting schedules, conducting performance reviews, ordering supplies, monitoring inventory, and developing cleaning protocols. Q4: What kind of safety measures do Janitorial Managers need to be aware of? A4: Janitorial Managers must be aware of potential hazards in the workplace such as hazardous materials, slippery surfaces, and sharp objects. They should ensure that janitorial staff are properly trained in the use of cleaning supplies, safe handling of hazardous materials, and other safety protocols. Q5: How much does a Janitorial Manager typically earn? A5: The average salary for a Janitorial Manager ranges from $35,000 to $53,000 per year, depending on experience and location.