How to Be Casino Dealer - Job Description, Skills, and Interview Questions

Mar 30, 2020 / 6 Minutes Read / By Albert

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Casino dealers are responsible for facilitating the games at a casino, which can have a major impact on the casino's success. By dealing the cards, spinning the roulette wheel, or rolling the dice, they create a fun and entertaining atmosphere that keeps players coming back. This in turn leads to increased profits for the casino and more job opportunities for dealers. Additionally, their expertise in gaming regulations and customer service also helps ensure compliance with local laws and regulations and can prevent costly legal disputes.

Steps How to Become

Research the Requirements. Research the state laws and local regulations to determine the requirements to become a casino dealer. Most states require casino dealers to be at least 18 years old, hold a high school diploma or GED and possess a gaming license.
Consider Education Programs. Consider enrolling in a post-secondary education program. Several colleges and universities offer certificate programs in casino dealing that provide students with an understanding of the professional standards and gaming regulations needed to become a successful dealer.
Participate in a Dealer Training Program. Participate in a dealer training program offered by a casino. Most programs last about four weeks and provide hands-on instruction on the games most commonly dealt in casinos, such as blackjack, roulette, baccarat and poker.
Gain Experience on the Job. Gain experience on the job by applying for open positions at casinos. Most casinos require dealers to audition for open positions, so be prepared to demonstrate your knowledge of the games and your ability to interact with customers.
Obtain a Gaming License. Obtain a gaming license from the state in which you plan to work as a casino dealer. In some cases, you may need to provide a background check, fingerprints and other information. Additionally, you may need to complete certain courses or exams to obtain the license.

Becoming a skilled and efficient casino dealer requires dedication and hard work. It begins with taking the necessary courses to become certified in the casino game of choice, such as blackjack, poker, or baccarat. Once these courses are completed, practice is essential in order to gain the speed and accuracy needed when dealing.

This can be done with family and friends or through simulations. having a strong knowledge of the rules of the game, including any special house rules, is essential. Finally, developing good customer service skills is key in creating an enjoyable gaming experience for players.

With these components in place, a casino dealer can become highly skilled and efficient in their role.

You may want to check Casino Floor Supervisor, Casino Credit Representative, and Casino Shift Manager for alternative.

Job Description

Greet customers and ensure they understand the house rules of the casino.
Manage the gaming table in accordance with the rules and regulations established by the casino and applicable law.
Maintain a friendly and professional demeanor throughout the game.
Verify players identification for legal age compliance.
Accept bets, calculate payouts, and distribute chips to players.
Monitor players behavior to ensure they comply with house rules.
Balance the gaming tables on-hand cash and chips at the end of each shift.
Report suspicious activities to management.
Assist customers with questions or concerns.
Ensure customer satisfaction and provide customer service when needed.

Skills and Competencies to Have

Knowledge of casino games and rules
Excellent customer service skills
Ability to manage multiple tasks
Ability to work in a fast-paced environment
Good verbal and written communication skills
Attention to detail
Ability to work with numbers
Cash handling skills
Great problem-solving skills
Ability to make quick decisions
Knowledge of gaming regulations and laws
Excellent interpersonal skills
Ability to remain calm under pressure
Superb organizational skills
Ability to remain professional in all situations

Being a successful casino dealer requires a variety of skills; the most important of which is the ability to remain calm and professional in any situation. It is essential for casino dealers to be able to interact with customers in a friendly and engaging manner, as this encourages people to continue playing. it is important for casino dealers to have excellent mathematical skills so that they can accurately and quickly count money, pay out winnings, and collect bets.

Furthermore, dealers must be familiar with the rules and regulations of the game they are dealing in order to ensure that the game is conducted fairly and with integrity. Finally, an eye for detail is a must, as dealers need to be able to spot any cheating or suspicious behavior. All of these skills are essential for a casino dealer to be successful.

Casino Floor Inspector, Casino VIP Host, and Casino Surveillance Officer are related jobs you may like.

Frequent Interview Questions

What experience do you have in dealing cards and other casino games?
What do you find most rewarding about dealing in a casino?
How do you handle difficult customers?
What do you believe are the essential skills for a successful casino dealer?
What strategies do you use to manage high-stakes gaming situations?
How do you ensure accuracy and fairness when dealing cards?
What do you consider to be the biggest challenge when dealing in a casino?
How do you maintain a positive attitude in a high-pressure environment?
How do you ensure that you are following all of the necessary rules and regulations of the casino?
What techniques do you use to keep players engaged and entertained while dealing?

Common Tools in Industry

Casino Management Software. Used to track and manage customer information, facilitate gaming operations, and generate reports. (eg: Aristocrat Oasis Casino Management System)
Cash Handling Tools. Used to manage and track transactions, calculate payouts, process payments, and generate reports. (eg: Money Exchange Cashier Station)
Security Cameras. Used to monitor gaming areas, record transactions, and detect suspicious behavior. (eg: Axis Communications Surveillance Camera)
Communication Devices. Used to communicate with customers, other dealers, and floor supervisors. (eg: Motorola Two-Way Radio)
Dealer Shoes. Used to hold and dispense playing cards during table games. (eg: KEM Dealer Shoe)
Card Shufflers. Used to randomly mix playing cards for table games. (eg: Bally Technologies Card Shuffler)
Chip Trays. Used to store and organize gaming chips. (eg: Polycarbonate Chip Tray)
Chip Sorters. Used to count and organize gaming chips. (eg: Brybelly Chip Sorter)
Table Layouts. Used to mark betting areas on gaming tables. (eg: Felt Table Layout)

Professional Organizations to Know

International Association of Gaming Regulators (IAGR)
American Gaming Association (AGA)
Casino Marketing & Technology Conference (CMTC)
International Casino Management Association (ICMA)
Professional Blackjack Association (PBA)
North American Casino Dealers Association (NACDA)
European Casino Association (ECA)
International Casino Conference (ICC)
National Council on Problem Gambling (NCPG)
World Gaming Expo (WGE)

We also have Casino Surveillance Technician, Casino Pit Manager, and Casino Floorperson Trainer jobs reports.

Common Important Terms

Croupier. A croupier is a professional casino worker who is responsible for running casino table games such as roulette, blackjack, and baccarat.
Pit Boss. A pit boss is a supervisor in a casino who oversees the operations of the gaming floor. They are responsible for controlling the gaming environment and for monitoring the dealers and players.
Shift Manager. A shift manager is an experienced casino employee who is responsible for supervising the dealers and other employees on their shift.
Table Limit. Table limits are a set of rules governing the maximum and minimum amount of money that can be wagered at a single game or table.
House Edge. House edge is the mathematical advantage a casino has over its players due to the built-in rules of the game and the odds of winning.
Chip Tray. A chip tray is a box or container used to store chips, tokens, or money at a gaming table.
Banker. A banker is a person responsible for controlling and managing the money at a gaming table. They are usually the ones responsible for paying out winnings.
Shuffle Machine. A shuffle machine is an automated device used to randomly mix playing cards before they are dealt out to players during a game.
Cut Card. A cut card is a card used to mark the end of a deck of cards when shuffling or dealing. It is usually a colored card that stands out from the rest of the deck.
Hole Card. A hole card is a card that is kept face down by a player or dealer and not revealed until the end of a round or hand.

Frequently Asked Questions

What is the minimum age requirement to work as a Casino Dealer?

The minimum age requirement to work as a Casino Dealer is typically 21 years old.

What qualifications do Casino Dealers need?

Casino Dealers typically need to be knowledgeable about the rules of the various games they will be dealing, such as Blackjack, Poker, and Roulette. Additionally, they should have excellent customer service skills, be well-groomed and be able to handle large sums of money accurately.