How to Be Casino Floorperson - Job Description, Skills, and Interview Questions

Dec 17, 2020 / 5 Minutes Read / By Albert

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Casino Floorpersons are integral to the functioning of casinos. They are responsible for ensuring a safe and secure environment within the casino, as well as providing excellent customer service. Their duties include monitoring gaming tables and slot machines, resolving disputes between players, enforcing house rules, and ensuring all gaming procedures are followed correctly.

In addition, they may also be asked to collect money from winning players, calculate payouts, and provide assistance to security personnel. By carrying out these duties in a professional and timely manner, Floorpersons help to ensure that customers have an enjoyable experience at the casino, which in turn leads to increased revenue.

Steps How to Become

Obtain a high school diploma or equivalent. Most casinos require that a floorperson have a minimum of a high school diploma or the equivalent. Securing a diploma or GED will help to make a person more competitive in the job market.
Get experience in the casino industry. Many casinos prefer to hire people with experience in the casino industry, such as dealers, cashiers, or supervisors. Gaining experience in any of these positions will increase the chances of being hired as a floorperson.
Become familiar with gaming laws and regulations. Floorpersons must be knowledgeable about gaming laws and regulations, so it is important to study these carefully.
Apply for a job as a floorperson. Once the credentials and experience are in order, the potential employee can start applying for jobs as a floorperson. Many casinos prefer to hire people who are already familiar with the industry.
Complete an on-the-job training program. Once hired, the employee will be required to complete an extensive on-the-job training program. This program will cover topics such as game operations, customer service, gaming regulations, and security procedures.
Obtain a gaming license. Most casinos require that a floorperson have a gaming license issued by the state in which they live. The process of obtaining a gaming license varies from state to state and can involve a background check and an examination on gaming regulations.

When it comes to working as a Casino Floorperson, having a combination of knowledge and skill is essential in order to be successful. They must know the rules and regulations of the casino and be able to apply them fairly and consistently. They must also possess strong customer service skills to ensure all customers are treated with respect and professionalism.

they must possess strong problem-solving skills in order to quickly and efficiently resolve any disputes or issues that may arise on the casino floor. Finally, they must have excellent communication skills to ensure proper instructions are given to staff, guests, and players. All of these skills combined create an efficient and skilled Casino Floorperson who can help keep the casino running smoothly.

You may want to check Casino Host, Casino Valet, and Casino Cage Cashier for alternative.

Job Description

Ensure compliance with all gaming regulations and laws.
Monitor gaming activities on the casino floor.
Provide excellent customer service to patrons.
Resolve disputes and arguments between patrons.
Enforce house rules and procedures.
Maintain accurate records of gaming operations.
Respond to emergencies in a prompt and professional manner.
Monitor table game activity and ensure that gaming dealers are following required procedures.
Count and verify chips on the gaming tables.
Collect and count money from gaming tables.
Balance bankrolls and fill chip banks at gaming tables.
Assist Security Officers with investigations and surveillance activities.
Assist gaming patrons with questions and concerns.
Coordinate with other departments to ensure smooth operations.
Train and supervise new staff members in casino operations.

Skills and Competencies to Have

Excellent customer service skills
Ability to make decisions quickly and effectively
Knowledge of gaming regulations and policies
Strong interpersonal and communication skills
Attention to detail and accuracy
Good organizational skills
Ability to handle multiple tasks at once
Ability to maintain composure in stressful situations
Knowledge of gaming equipment and operations
Understanding of basic mathematics and financial principles

Being a Casino Floorperson is a highly demanding job that requires excellent customer service, problem-solving and organizational skills. Excellent communication skills are essential for this role, as the Floorperson must be able to handle customer complaints, provide instructions to other staff, and communicate with supervisors effectively. the Floorperson must possess strong mathematical skills in order to accurately keep track of wins, losses, and payouts.

They must also be able to quickly process and manage large amounts of money without making errors. Having a strong work ethic and an eye for detail are also important characteristics, as the Floorperson is responsible for ensuring all gaming activities are conducted according to the laws and regulations of the state. Finally, a deep knowledge of the different casino games is necessary in order to ensure that customers are playing correctly and fairly.

All of these skills, when combined, make a Casino Floorperson an invaluable asset to any casino.

Casino Cashier Supervisor, Casino Greeter, and Casino Slot Technician Assistant are related jobs you may like.

Frequent Interview Questions

What experience do you have in the casino industry?
What do you believe makes you a good fit for the role of Casino Floorperson?
How do you handle difficult customers?
Describe a time when you had to intervene in a dispute between two customers.
What policies do you think should be imposed to ensure compliance with gaming regulations?
How would you deal with a customer who is using foul language?
Explain how you would handle a situation where a customer is not paying out their winnings?
What methods do you use to maintain security on the casino floor?
Describe a time when you had to manage a large group of people in a stressful environment.
What do you feel is the most important quality of a successful Casino Floorperson?

Common Tools in Industry

Cash Register. Used to process and record financial transactions (eg: collecting money from customers, issuing receipts, etc. ).
Surveillance Cameras. Used to monitor and track activities on the casino floor (eg: monitoring suspicious behavior).
Slot Machine Interface. Used to manage and monitor slot machines (eg: resetting machines, collecting coins, and checking machine performance).
Card Counting Device. Used to detect irregularities in card games (eg: counting cards to determine probability of winning).
Gaming Table. Used to provide a comfortable space for players to engage in casino games (eg: blackjack and roulette).
ID Verification System. Used to verify the identity of customers (eg: scanning drivers license or passport).
Security System. Used to protect the casino floor from theft and other criminal activities (eg: using alarms and locked doors).

Professional Organizations to Know

American Gaming Association (AGA)
National Indian Gaming Association (NIGA)
International Association of Gaming Regulators (IAGR)
International Casino Management Association (ICMA)
Casino Association of New Jersey (CANJ)
National Casino Forum (NCF)
Casino Management Association (CMA)
International Association of Gaming Advisors (IAGA)
International Association of Gaming Industry Professionals (IAGIP)
Global Gaming Expo (G2E)

We also have Casino Dealer Trainer, Casino Cage Worker, and Casino Table Games Dealer jobs reports.

Common Important Terms

Dealer. An individual responsible for dealing cards, operating the roulette wheel, and other table games in a casino.
Pit Manager. A person responsible for overseeing table games, monitoring customer service, handling customer complaints, and ensuring the rules of the game are followed.
Chip Runner. An individual responsible for delivering chips to casino players and collecting them when the player is done playing.
Surveillance Operator. An employee responsible for monitoring security cameras and ensuring the integrity of game play in the casino.
Slot Attendant. An individual responsible for providing assistance to slot machine players, restocking machines with coins, and verifying payouts.
Shift Manager. A supervisor responsible for overseeing all casino operations during a particular shift.
Count Room Attendant. An individual responsible for counting and verifying the money in the casino's vault.
Drop Attendant. An individual responsible for transporting cash from the casino floor to the count room for deposit into the casino's vault.

Frequently Asked Questions

What is the role of a Casino Floorperson?

A Casino Floorperson is responsible for overseeing table games, ensuring all gaming rules are followed, and providing customer service to guests in a casino environment.

What skills are required to be a successful Casino Floorperson?

To be successful as a Casino Floorperson, an individual must possess excellent customer service and problem solving skills, be highly organized and detail-oriented, have strong knowledge of gaming rules and regulations, and be comfortable working with large sums of money.

What duties does a Casino Floorperson typically perform?

Typical duties of a Casino Floorperson include monitoring casino table games for compliance with regulations, resolving disputes between players and dealers, providing customer service to guests, handling cash transactions and accounting for chips, and ensuring the safety and security of guests and employees.

What qualifications does a person need to become a Casino Floorperson?

To become a Casino Floorperson, an individual typically needs at least a high school diploma or equivalent and prior experience in the casino industry. Some casinos may require additional qualifications such as gaming license or certification.