How to Be Tourist Attraction Supervisor - Job Description, Skills, and Interview Questions

Oct 22, 2020 / 5 Minutes Read / By Albert

How to Become

Professional Organizations

FAQ

Links

The influx of tourists has had a positive effect on the local economy, as it has created jobs for tourism supervisors. Tourist attraction supervisors are responsible for ensuring that visitors have a safe and enjoyable experience when visiting the attractions. They are also responsible for ensuring that the attractions are maintained and operated in accordance with local regulations and best practices.

In order to accomplish this, supervisors have to be knowledgeable about the attractions, their operations, and the local regulations. they need to be able to deal with customer service issues and complaints. As a result of their important role, tourist attraction supervisors are an integral part of the local economy, helping to drive tourism and economic growth.

Steps How to Become

Get a Bachelor's Degree. To become a tourist attraction supervisor, you must have a bachelor's degree in hospitality management, tourism, or a related field. This degree program will provide you with the knowledge and skills necessary to be successful in this career.
Get Experience in the Industry. To become a tourist attraction supervisor, you must have experience working in the tourism industry. You can gain this experience through internships, volunteer work, or working in an entry-level position.
Obtain Certification. Tourist attraction supervisors must obtain certification from a professional organization to demonstrate their knowledge and skills. The International Association of Amusement Parks and Attractions (IAAPA) offers a Certified Attraction Manager (CAM) certification for those looking to become a tourist attraction supervisor.
Gain Leadership Skills. Tourist attraction supervisors must have excellent leadership and management skills in order to effectively manage the staff and operations of a tourist attraction. You can gain these skills by taking courses in leadership and management, or by volunteering in a leadership role.
Apply for Jobs. Once you have the necessary education, experience, and certification, you can begin to apply for jobs as a tourist attraction supervisor. You can find job postings on websites such as Indeed and Monster.

Touring and sightseeing is a great way to experience a new culture, explore a different city, or simply take in the beauty of nature. To ensure that visitors to any given tourist attraction get the most out of their experience, it is essential to have an experienced and competent Tourist Attraction Supervisor. A competent Tourist Attraction Supervisor will be able to provide accurate information to visitors, oversee the day-to-day operations of the attraction, and ensure that safety and security protocols are in place.

Furthermore, a well-run tourist attraction can lead to increased visitor numbers, which in turn can lead to increased revenues. an effective Tourist Attraction Supervisor is an essential part of any successful tourist attraction.

You may want to check Tourist Attraction Maintenance Worker, Tourist Helper, and Tourist Shuttle Driver for alternative.

Job Description

Monitor daily operations at designated tourist attraction sites.
Supervise staff, including hiring and training new employees.
Ensure safety and security of visitors and staff, including enforcing relevant regulations and laws.
Develop, implement, and manage programs and activities for visitors.
Manage budget for attraction and coordinate with vendors for supplies and services.
Monitor visitor feedback, analyze trends, and make recommendations for improvement.
Oversee maintenance of attraction grounds, facilities, and equipment.
Schedule and coordinate special events, tours, and educational programs.
Address customer complaints in a professional manner.
Develop marketing plans to promote the attraction.

Skills and Competencies to Have

Excellent communication and interpersonal skills.
Ability to motivate and lead a team.
Organizational and time management skills.
Knowledge of budgeting, scheduling and planning.
Proficiency in using computer software related to tourism, event planning and customer service.
Ability to develop creative marketing and promotional materials.
Knowledge of basic principles of marketing and customer service.
Ability to respond quickly and efficiently to customer inquiries and complaints.
Ability to handle difficult situations in a professional manner.
Knowledge of local, state and federal tourism laws and regulations.

Tourist Attraction Supervisors must possess a variety of skills in order to be successful. Excellent customer service and communication skills are essential, as they need to be able to interact with both visitors and staff in a professional manner. They must possess an in-depth knowledge of the attractions and activities offered, as well as be knowledgeable of local regulations and safety procedures.

A strong ability to plan and organize is also important, as supervisors need to be able to oversee multiple tasks and delegate responsibilities to staff. Finally, supervisors must have great problem-solving skills to quickly address any issues that arise during their shift and ensure that visitors have an enjoyable experience. All of these qualities combined will ensure that a Tourist Attraction Supervisor can effectively manage their staff and attractively showcase the attraction to visitors.

Tourist Interpreter, Tourist Transportation Coordinator, and Tourist Escort are related jobs you may like.

Frequent Interview Questions

What experience do you have managing tourist attractions?
How do you ensure customer satisfaction when managing a tourist attraction?
What strategies do you use to promote tourist attractions?
How do you motivate and manage staff working at a tourist attraction?
What challenges have you experienced while managing a tourist attraction?
How do you keep up to date with industry trends in the tourism sector?
How have you implemented new ideas to improve visitor experience at tourist attractions?
What methods do you use to assess the performance of a tourist attraction?
How do you handle customer complaints or issues at a tourist attraction?
What steps do you take to ensure the safety of visitors to a tourist attraction?

Common Tools in Industry

GPS Tracking System. A system used to track and monitor the movements of individuals or groups of people. (e. g. Tourist tracking app)
Online Reservation System. An automated system used to manage and store bookings and reservations made by customers. (e. g. Hotel booking system)
Point of Sale Software. Software used to manage a businesss sales, inventory, customer data, and more. (e. g. Retail POS system)
Scheduling Software. Software used to create and manage appointments, meetings, and other events. (e. g. Event scheduling tool)
Social Media Management Platforms. Platforms used to manage and monitor a businesss social media accounts. (e. g. Hootsuite)
Customer Relationship Management Software. Software used to manage customer relationships and improve customer service. (e. g. Salesforce)
Data Analytics Software. Software used to collect and analyze data to gain insights into customer behavior and preferences. (e. g. Google Analytics)
Security Software. Software used to protect a businesss computer networks, systems, and data from malicious activity. (e. g. Antivirus software)
Tour Guide Software. Software used to manage tour information and guide visitors around attractions. (e. g. Tour guide app)
Ticketing System. A system used to manage ticket sales, reservations, and access control for events or attractions. (e. g. Online ticketing platform)

Professional Organizations to Know

International Association of Amusement Parks and Attractions (IAAPA)
National Council of Attraction and Tourism (NCAT)
International Association of Visitor-Centred Sites (IAVCS)
International Association of Tour Managers (IATM)
International Congress and Convention Association (ICCA)
World Tourism Organization (WTO)
Association of Professional Tour Guides (APTG)
American Society of Travel Agents (ASTA)
American Hotel & Lodging Association (AH&LA)
Global Federation of Tourism Professionals (GFTT)

We also have Tourist Liaison Officer, Tourist Attraction Security Guard, and Tourist Destination Manager jobs reports.

Common Important Terms

Tourist Destination. A destination that attracts a large number of travelers.
Tourist Attraction. A place or activity that is attractive to visitors, typically for its cultural or historical significance.
Tour Guide. A person who provides guided tours of tourist attractions to groups of tourists.
Visitor Management System. A computerized system designed to facilitate the efficient registration and tracking of visitors to a tourist attraction.
Risk Management. The process of identifying, assessing, and controlling potential risks and hazards associated with a tourist attraction.
Customer Service. The practice of providing friendly and efficient service to tourists visiting a tourist attraction.
Event Planning. The process of organizing and coordinating activities and other events for tourists visiting a tourist attraction.
Marketing. The process of developing, promoting, and managing the marketing of a tourist attraction.
Budgeting. The process of creating and managing a budget for the operations of a tourist attraction.
Maintenance. The practice of regularly inspecting, repairing, and replacing equipment at a tourist attraction to ensure it remains safe and operational.

Frequently Asked Questions

What is the primary responsibility of a Tourist Attraction Supervisor?

The primary responsibility of a Tourist Attraction Supervisor is to oversee the daily operations of a tourist attraction, ensuring safety and delivering excellent customer service.

What qualifications are needed to become a Tourist Attraction Supervisor?

To become a Tourist Attraction Supervisor, one typically needs a high school diploma or GED, along with several years of experience in customer service and knowledge of the attraction's operations.

What type of environment does a Tourist Attraction Supervisor work in?

A Tourist Attraction Supervisor typically works in a fast-paced environment, interacting with customers, managing staff, and ensuring that operations are running smoothly.

How many hours does a Tourist Attraction Supervisor typically work?

A Tourist Attraction Supervisor typically works 40 hours per week, although they may be required to work additional hours depending on the attraction's operating hours.