How to Be Robotics Field Service Technician - Job Description, Skills, and Interview Questions

Sep 18, 2023 / 5 Minutes Read / By Albert

How to Become

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The robotics field service technician is an important job that is essential to the success of the robotics industry. They are responsible for the installation, maintenance, and repair of robotic systems and components. By ensuring that robotic systems are working properly, they help to decrease downtime, increase efficiency, and reduce costs for their customers.

Furthermore, they are trained in troubleshooting and diagnostics, and have a deep understanding of the technology that powers these systems. This knowledge allows them to quickly identify and correct any problems, as well as to optimize performance. As a result, robotic systems remain functional and reliable, allowing businesses to take full advantage of their capabilities.

Steps How to Become

Earn a Bachelor's Degree. A bachelor's degree in robotics engineering or a related field is the minimum educational requirement for becoming a robotics field service technician. Coursework in these programs typically covers topics like circuitry, design, mechanics, and programming.
Get Professional Certification. Professional certification is not required to become a robotics field service technician, but it can make you more attractive to employers. The International Society of Automation offers the Certified Automation Professional credential for robotics field service technicians. To become certified, you must have a combination of education and experience in automation and pass an exam.
Gain Experience. Aspiring robotics field service technicians should gain experience through internships or entry-level positions in the field. This experience can help you develop the technical skills required for the job and can help you network with other professionals.
Seek Employment. Robotics field service technicians can find jobs in many industries, including manufacturing, healthcare, military and aerospace. You can search for job openings through job boards, professional organizations, and social media sites.
Stay Current With Technology. As technology advances, robotics field service technicians must stay current with new developments in the field. This may involve attending seminars, taking classes, and reading industry publications. Staying current with technology can help you stay competitive in the job market.

Robotics field service technicians play a crucial role in ensuring the smooth operation of robotic systems by providing timely and effective maintenance and repair services. Poorly maintained robots can lead to decreased efficiency, increased downtime, and even safety hazards. To ensure optimal performance and reliability of robotic systems, technicians must be well-trained in the engineering principles, components, and programming of the various types of robots they will be servicing.

they must have the necessary diagnostic and repair skills to quickly identify and address any issues that arise. By employing experienced technicians who are proficient in robotics, companies can ensure that their robots are functioning optimally and safely at all times, improving productivity and overall profitability.

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Job Description

Diagnose and troubleshoot robotic systems and their associated components
Install, configure, and upgrade robotic systems
Provide regular maintenance and repair of robotic systems
Assist customers with programming and/or operational issues
Train customers on the use and operation of robotic systems
Document service activities and customer interactions
Maintain spare parts inventory
Monitor service levels and customer satisfaction
Work with engineering and other departments to ensure customer satisfaction
Perform safety inspections on robotic systems

Skills and Competencies to Have

Extensive knowledge of servo motor and robotic systems
Proficient in troubleshooting, diagnostics, and repair of robotics systems
Ability to read and interpret technical manuals, schematics, and diagrams
Ability to work with multiple robotics systems and applications
Excellent communication skills, both verbal and written
Ability to lift and maneuver heavy equipment
Ability to travel extensively, often on short notice
Excellent customer service skills
Familiarity with safety protocols related to robotics systems
Familiarity with PLC programming and control systems

The most important skill for a Robotics Field Service Technician is the ability to effectively troubleshoot and diagnose complex mechanical and electrical systems. Without this skill, technicians would not be able to identify and repair issues with robotics systems. In addition to troubleshooting, having a thorough understanding of robotics technology and its application is essential to ensuring that repairs are carried out correctly and efficiently.

Furthermore, having strong communication skills allows technicians to effectively communicate with customers and other technicians, which can lead to quicker resolution times and improved customer satisfaction. Finally, having a strong understanding of safety protocols is necessary to ensure that all service and repair work is conducted in a safe and secure manner. By having these core skills, Robotics Field Service Technicians can efficiently and effectively provide quality service to all customers.

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Frequent Interview Questions

What experience do you have in robotic systems maintenance?
How comfortable are you troubleshooting complex electrical systems?
Describe your experience working with customers to complete service tasks.
What safety protocols have you used in past robotic field service roles?
Describe a time when you successfully identified and fixed a robotics problem.
How do you stay current on the latest robotics technology?
What strategies do you use to prioritize tasks and meet customer deadlines?
How do you ensure accuracy when completing service tasks?
What processes do you follow when responding to emergency service calls?
What steps do you take to identify the root cause of a robotics malfunction?

Common Tools in Industry

Soldering Iron. Used to join two pieces of metal together, usually using solder. Example: Joining two wires together.
Crimping Tool. Used to press two pieces of metal together, usually using a metal crimp. Example: Connecting a wire to a terminal block.
Multimeter. Used to measure electrical characteristics such as voltage, current, resistance, etc. Example: Measuring the output voltage of a motor.
Screwdrivers. Used to loosen and tighten screws. Example: Removing the cover of an electronic device.
Pliers. Used to grip and hold objects, or bend and cut wire. Example: Cutting and stripping electrical wire.
Wrench. Used to tighten or loosen nuts and bolts. Example: Tightening the bolts on a robotic arm.
Nut Drivers. Used to tighten or loosen nuts and bolts in tight spaces. Example: Installing a new robotic arm onto a wall bracket.
Torque Wrench. Used to apply a set amount of torque to a nut or bolt. Example: Tightening the screws on a robot's servo motors.

Professional Organizations to Know

International Federation of Robotics (IFR)
Association for Advancing Automation (A3)
Robotics Industries Association (RIA)
American Society of Mechanical Engineers (ASME)
Institute of Electrical and Electronics Engineers (IEEE)
International Society of Automation (ISA)
International Conference on Robotics and Automation (ICRA)
International Conference on Intelligent Robots and Systems (IROS)
National Instruments Robotics Alliance (NIRA)
Robotics Online

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Common Important Terms

Robotics. A branch of engineering that deals with the design, construction, operation, and use of robots.
Automation. The use of technology to automate various processes, such as manufacturing or data management.
Programmable Logic Controllers (PLCs). Specialized computers that are used to monitor, control, and automate industrial processes.
Servomechanisms. Systems that use feedback to control a process or machine.
Sensors. Devices that detect changes in a physical environment and provide a signal for an automated system to respond.
Troubleshooting. A systematic approach to identifying and resolving problems with a machine or system.
Maintenance. The process of keeping a machine or system in good working condition.
Safety. Measures taken to ensure that a machine or system is safe to operate and use.

Frequently Asked Questions

What qualifications are required to become a Robotics Field Service Technician?

A Robotics Field Service Technician typically requires an associate degree in robotics or a related field, as well as experience with programming and troubleshooting of robotic systems.

What kind of work does a Robotics Field Service Technician do?

A Robotics Field Service Technician is responsible for installing, maintaining, and repairing robotic systems, providing technical support to operators, and ensuring that robots are functioning properly.

What responsibilities does a Robotics Field Service Technician have?

Responsibilities of a Robotics Field Service Technician include diagnosing and troubleshooting system issues, developing preventive maintenance plans, updating software and hardware, and ensuring compliance with safety regulations.

What tools and equipment do Robotics Field Service Technicians use?

Robotics Field Service Technicians use a variety of tools and equipment to diagnose and repair robotic systems, such as diagnostic tools, hand tools, power tools, soldering equipment, and computer systems.