How to Be Parts Clerk - Job Description, Skills, and Interview Questions

Jul 28, 2022 / 5 Minutes Read / By Albert

How to Become

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FAQ

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The shortage of Parts Clerks can have a significant effect on the efficiency of a company. Without the necessary parts in stock, production processes can be delayed, resulting in lost time and money. In addition, customers may become frustrated with the lack of availability of necessary parts and the longer wait times for their orders.

To ensure the smooth running of the business, companies should ensure that they have enough Parts Clerks on staff to meet their needs. Having the right number of trained personnel in this role is essential to keeping up with customer demand and keeping production on schedule.

Steps How to Become

Obtain a high school diploma or equivalent. Most employers require applicants to have a high school diploma or equivalent.
Consider attending a vocational program or college course to learn specific aspects of the job. Many employers prefer applicants with some formal training in automotive parts and repair.
Gain experience working in an auto parts store. Experience in an auto parts store or related field can give potential employees an advantage over other applicants.
Become certified in automotive parts. A certification in automotive parts can be obtained through many local community colleges.
Work on developing customer service skills. Parts clerks need to be able to provide good customer service to their customers and be able to answer their questions about specific parts or repairs.
Apply for a job at an auto parts store. Most stores will require applicants to fill out an online application or submit a resume.
Be prepared for an interview when contacted by the store manager. It is important to be knowledgeable about the specific parts that the store carries and demonstrate a willingness to learn more.
Be prepared to start work as soon as possible after being offered the job. Parts clerks are usually expected to start work immediately and take on responsibility for tasks such as stocking shelves, taking inventory, and helping customers find the parts they need.

Keeping updated and qualified as a Parts Clerk requires a commitment to continual learning. Investing in professional development courses and seeking out new information through industry publications and online resources are essential steps. Attending industry-specific conferences and seminars to stay abreast of changes in the marketplace can provide invaluable knowledge.

Networking with colleagues in the field can also help to identify best practices and keep up with the newest products and services available. Keeping current on applicable laws and regulations is also important to ensure compliance. By committing to continual learning, a Parts Clerk can remain up-to-date and qualified for the job.

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Job Description

Process orders for parts and supplies, including entering orders into computer system.
Monitor inventory levels and order parts or supplies when needed.
Receive and check incoming shipments to verify accuracy of orders.
Resolve discrepancies with suppliers.
File paperwork and maintain records of parts received and distributed.
Respond to customer inquiries regarding parts and supplies availability and pricing.
Assist with troubleshooting mechanical problems and determine appropriate replacement parts.
Assist in locating hard-to-find parts or special orders.
Assist mechanics with parts installation and repair.
Locate, pull, and stage parts for customer pick up.
Operate forklift and other warehouse equipment as needed.
Maintain a clean and safe work environment in the parts department.

Skills and Competencies to Have

Knowledge of parts and supplies
Ability to use and understand computer systems related to parts ordering
Good communication and customer service skills
Strong organizational skills
Ability to work effectively in a team environment
Attention to detail
Ability to manage multiple tasks simultaneously
Knowledge of inventory control systems
Ability to troubleshoot and resolve problems
Proficiency in using office software, such as Microsoft Office Suite

Organizational and communication skills are essential for a Parts Clerk. Being able to effectively organize and document parts, as well as communicate with customers, suppliers, and other members of the team is critical for success. An organized Parts Clerk will be able to track parts inventory, order supplies, and ensure orders are fulfilled on time.

Effective communication skills are also needed in order to communicate with stakeholders, such as customers and suppliers, and provide accurate information. In addition, the Parts Clerk must be able to prioritize tasks and manage their time efficiently in order to meet deadlines. Without these skills, the Parts Clerk would not be able to effectively fulfill their responsibilities and complete tasks in a timely and efficient manner.

Insurance Clerk, Cashier Clerk, and File Clerk are related jobs you may like.

Frequent Interview Questions

How would you describe your experience working as a Parts Clerk?
What challenges have you faced while working in a Parts Clerk role?
What makes you the best candidate for this position?
How do you stay organized on the job?
What strategies do you use to ensure accuracy when ordering parts?
Describe a time you had to troubleshoot an issue with ordering parts.
What knowledge do you have of computer software related to parts ordering?
How do you handle customer complaints and requests?
How do you prioritize tasks to meet deadlines?
Tell me about a time you had to work with a difficult customer.

Common Tools in Industry

Inventory Management System. A software system used to keep track of inventory levels, orders, and deliveries. (e. g. FishBowl Inventory)
Work Order System. A system used to create and manage tasks, track progress, and assign resources. (e. g. ServiceNow)
Logistics Software. A software system used to manage the movement of goods from source to destination. (e. g. SAP Logistics Execution)
Spreadsheet Software. A program used to create and manage spreadsheets and data tables. (e. g. Microsoft Excel)
Barcode Scanner. A device used to scan barcodes and store the data in a computer system. (e. g. Honeywell Hyperion 1300g)
Automated Pick-and-Pack System. A robotic system used to sort, pick, and pack products for shipment. (e. g. Locus Robotics)
Inventory Management Software. A program used to track inventory levels, orders, and deliveries. (e. g. Acctivate)
Label Printing Software. A program used to design and print labels for products, packages, and shipments. (e. g. NiceLabel)
Shipping Software. A software system used to manage the shipping process from order to delivery. (e. g. ShipStation)
Parts Catalog Database. An online database used to store and manage information about parts and components. (e. g. PartsTech)

Professional Organizations to Know

National Association for Medical Equipment Suppliers (NAMES)
American Supply Association (ASA)
International Medical Equipment Association (IMEA)
National Association of Health Equipment and Supplies Distributors (NAHED)
National Association of Health Care Equipment Distributors (NAHED)
National Association of Retail Equipment Suppliers (NARES)
Medical Equipment and Supplies Association (MESA)
American Medical Supply Association (AMSA)
National Home Medical Equipment Association (NHMEA)
Healthcare Distribution Alliance (HDA)

We also have Shipping Clerk, Records Management Clerk, and Store Clerk jobs reports.

Common Important Terms

Inventory Management. The process of managing and controlling the ordering, storage, and usage of parts and materials.
Parts Identification. The ability to identify and differentiate between various parts, components, and materials.
Quality Control. The practice of ensuring that all parts meet established standards of quality and performance.
Order Processing. The process of creating and fulfilling orders for parts and materials.
Warehouse Organization. The practice of organizing and storing parts and materials in an efficient manner.
Cost Estimation. The practice of predicting the cost associated with a specific part or material.
Vendor Relationships. The practice of developing relationships with vendors to ensure the best quality and prices for parts and materials.

Frequently Asked Questions

What does a Parts Clerk do?

A Parts Clerk is responsible for receiving, organizing, and stocking parts and materials for a business or organization. They may also assist in ordering items, keeping records of inventory, and providing customer service.

What qualifications are needed to become a Parts Clerk?

To become a Parts Clerk, you will generally need a high school diploma or equivalent. It may also be helpful to have some experience working with inventory control systems and customer service.

What are the duties of a Parts Clerk?

The primary duties of a Parts Clerk include receiving, storing, and organizing parts and materials; helping customers with inquiries; stocking shelves; and maintaining records of inventory.

How important is accuracy when working as a Parts Clerk?

Accuracy is extremely important when working as a Parts Clerk. Mistakes in inventory control can lead to significant losses for a business or organization.

What type of environment does a Parts Clerk typically work in?

Parts Clerks typically work in warehouses and stores, though some may work in offices. Their work environment is often fast-paced and requires attention to detail.