How to Be Automobile Parts Clerk - Job Description, Skills, and Interview Questions

May 8, 2020 / 5 Minutes Read / By Albert

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Automobile Parts Clerks are responsible for managing and distributing all of the parts required to keep cars running smoothly. They must be knowledgeable about the types of parts available, as well as their functions and compatibility. This job requires excellent organizational skills, as well as the ability to communicate effectively with parts suppliers, mechanics, and customers.

Automobile Parts Clerks must be able to process requests quickly and accurately, and maintain accurate records of inventory and orders. With increasing demands for efficient maintenance and repair, Automobile Parts Clerks are integral to keeping customers satisfied and businesses running smoothly. A successful Automobile Parts Clerk will impact the customer experience, as well as the bottom line of the organization.

Steps How to Become

Obtain a High School Diploma or GED. To become an Automobile Parts Clerk, individuals typically need at least a high school diploma or its equivalent.
Develop Knowledge of Automobile Parts. Automobile Parts Clerks must have an understanding of automobile parts and accessories in order to effectively help customers. This knowledge can be acquired through experience, classes, seminars and webinars.
Get On-the-Job Training. Most employers provide on-the-job training for Automobile Parts Clerks. This training will typically involve learning how to use the specific computer system and software used by the employer.
Obtain Certification. Some employers may require their Automobile Parts Clerks to obtain certification from an organization such as the National Institute for Automotive Service Excellence (ASE).
Consider Further Education. To advance in the field, Automobile Parts Clerks may consider taking courses or pursuing an associates degree in automotive technology or a related field.

When it comes to being a reliable and competent Automobile Parts Clerk, it is essential to have an in-depth knowledge of the various parts of automobiles and the ability to communicate this information to customers. This requires having a comprehensive understanding of the various types and models of cars and their components, as well as having a good grasp of the different manufacturers and their products. a good Automobile Parts Clerk should be able to accurately identify and select the right part for the customer's needs and be able to explain the differences between them.

Finally, a good Automobile Parts Clerk should be able to provide excellent customer service, able to listen carefully to the customer's requests and provide accurate advice on the best parts for their vehicle. All these factors are necessary for being a reliable and competent Automobile Parts Clerk.

You may want to check Administrative Assistant/Clerk, Shipping Clerk, and Bookkeeping Clerk for alternative.

Job Description

Inspect incoming inventory for any damage or discrepancies.
Record shipment information on inventory database.
Stock shelves and store parts in an organized manner.
Compile and maintain accurate records of parts, inventory levels, and pricing information.
Assist customers with selecting the right parts for their vehicle.
Locate hard-to-find parts using a variety of resources.
Prepare shipments to customers and vendors.
Receive payments and issue receipts.
Maintain cleanliness of store at all times.
Participate in regular inventory counts to ensure accuracy of stock records.

Skills and Competencies to Have

Knowledge of vehicles and automobile parts
Excellent customer service and communication skills
Ability to identify and troubleshoot mechanical problems
Familiarity with inventory management systems
Computer literacy, including Microsoft Office
Accurate data entry abilities
Strong organizational and time management skills
Ability to work independently or in a team
Ability to lift heavy objects
Attention to detail and problem-solving skills

Working as an Automobile Parts Clerk requires strong organizational and communication skills. Those who excel in this role must be able to multitask, prioritize tasks effectively, and interact with customers in a professional manner. Furthermore, they must have an extensive knowledge of automotive parts and systems and be able to quickly identify and locate the parts needed for a repair.

Without these skills, an Automobile Parts Clerk's ability to efficiently serve customers would be greatly diminished. This can lead to decreased customer satisfaction and potentially lost sales due to the inability to quickly source the correct parts and provide accurate advice. Therefore, strong organizational and communication skills are essential for Automobile Parts Clerks to be successful in their role.

Inventory Clerk, Claims Clerk, and Travel Desk Clerk are related jobs you may like.

Frequent Interview Questions

What experience do you have working in an auto parts store?
Describe your experience in customer service.
How do you handle difficult customer requests?
How do you ensure accuracy when placing orders?
What methods do you use to stay organized in a fast-paced environment?
What do you know about inventory control systems?
How well do you understand automotive parts and components?
What strategies do you use to stay up-to-date with product developments?
What safety measures do you take when operating a forklift or other power equipment?
How do you handle complaints from customers?

Common Tools in Industry

Computer. A device used to store, organize, and manipulate data. (e. g. Desktop, Laptop, Tablet)
Automotive Scanner. A device used to diagnose issues with a vehicle's electronic components. (e. g. OBD-II Scanner)
Tire Pressure Gauge. A tool used to measure the air pressure in a tire. (e. g. Dial Tire Pressure Gauge)
Socket Wrench Set. A set of tools used to loosen and tighten nuts and bolts. (e. g. Ratchet Socket Wrench Set)
Screwdriver Set. A set of tools used to drive screws. (e. g. Phillips Head Screwdriver Set)
Pliers. A tool used to grip, bend, and cut wires or other materials. (e. g. Slip Joint Pliers)
Hammer. A tool used to drive nails, fit parts, and break apart objects. (e. g. 16-ounce Claw Hammer)
Air Compressor. A device used to power pneumatic tools and inflate tires. (e. g. Portable Electric Air Compressor)
Toolbox. A storage container for tools and other parts. (e. g. Plastic Toolbox)
Flashlight. A portable light source used to illuminate dark spaces. (e. g. LED Flashlight)

Professional Organizations to Know

Automotive Aftermarket Industry Association (AAIA)
Automotive Service Association (ASA)
Automotive Parts & Services Association (APSA)
Automotive Parts Remanufacturers Association (APRA)
Automotive Parts Professionals Network (APPN)
Automotive Aftermarket Suppliers Association (AASA)
Automotive Maintenance and Repair Association (AMRA)
Automotive Parts & Accessories Association (APAA)
Motor & Equipment Manufacturers Association (MEMA)
Automotive Warehouse Distributors Association (AWDA)

We also have Executive Assistant/Clerk, Records Management Clerk, and Receptionist/Clerk jobs reports.

Common Important Terms

Automobile. A vehicle with an internal combustion engine, typically having four wheels and used for transporting people.
OEM. Original Equipment Manufacturer, a company that manufactures products to be sold to other companies.
Aftermarket Parts. Parts made by companies other than the OEM, usually for the purpose of replacing or improving the existing parts of a vehicle.
Rebuilt Parts. Parts that have been restored to their original state, usually through the use of specialized tools and techniques.
Remanufactured Parts. Parts that have been restored to their original state, usually through the use of specialized tools and techniques, but with some modifications that make them better than the original parts.
Accessories. Non-essential items that can be added to a vehicle for extra comfort or style.
Salvage Parts. Parts taken from a vehicle that has been wrecked or damaged and is no longer usable.
Recycled Parts. Parts taken from a vehicle that has been recycled and re-used in another vehicle.
Warehouse. A large storage facility used to store inventory and parts.
Inventory Management. The process of tracking and managing the stock of parts in a warehouse, including ordering new parts, keeping track of existing parts, and tracking sales and returns.

Frequently Asked Questions

Q1: What is the primary job of an Automobile Parts Clerk? A1: The primary job of an Automobile Parts Clerk is to assist customers in selecting, ordering, and receiving the correct parts for their vehicles. Q2: What skills are necessary to be an Automobile Parts Clerk? A2: Automobile Parts Clerks must have excellent customer service skills, knowledge of automotive parts and systems, and good organizational skills. Q3: How much experience is required to become an Automobile Parts Clerk? A3: Most employers require at least one year of experience in an automotive parts store or related field. Q4: What duties does an Automobile Parts Clerk typically perform? A4: Automobile Parts Clerks typically perform duties such as helping customers find the correct parts for their vehicles, stocking shelves, creating invoices, and processing returns. Q5: What is the average salary for an Automobile Parts Clerk? A5: The average salary for an Automobile Parts Clerk is $13.50 per hour.

Web Resources

Automotive - Clark College www.clark.edu
How to Become an Auto Parts Professional | Job Description www.automechanicschooledu.org
Automotive Technology < Clark College catalog.clark.edu