How to Be Event Ticketing Representative - Job Description, Skills, and Interview Questions

Jul 28, 2021 / 5 Minutes Read / By Albert

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As the Event Ticketing Representative, it is important to ensure that customers receive the best possible service and satisfaction when purchasing tickets. As a result of this, customer service skills, problem-solving skills, and an ability to multitask are essential for this role. In addition, strong communication skills are necessary to effectively answer customer inquiries, resolve any disputes, and provide assistance in navigating the ticketing system.

Furthermore, having knowledge of event ticketing software and processes is important to ensure accurate and efficient ticket sales. By meeting these criteria, the Event Ticketing Representative can ensure that customers have a positive experience when purchasing tickets.

Steps How to Become

Obtain a high school diploma or GED. Most employers require ticketing representatives to have a high school education.
Obtain a college degree in a related field. A degree in business, marketing, or hospitality will provide you with the skills necessary for the position.
Gain experience in customer service and sales. Employers look for candidates with experience in customer service and sales, so gaining experience in these areas can help you stand out as a candidate.
Become familiar with ticketing systems. Familiarizing yourself with different ticketing systems and technologies can help you stand out as a candidate.
Apply for jobs in event ticketing. Look for job postings that list ticketing representative as one of the requirements.
Prepare for the interview. Be prepared to answer questions about customer service and sales, as well as your familiarity with ticketing systems and technologies.
Complete on-the-job training. Most employers provide on-the-job training for ticketing representatives. This may include learning how to use the ticketing system and how to manage customer inquiries.

Being a reliable and efficient ticketing representative requires a great deal of organization, multitasking, customer service, and problem-solving skills. Organization is key to ensuring that all tickets are processed correctly, and multitasking is necessary to keep up with the demands of customer requests. Having excellent customer service skills is essential in order to ensure that customers are satisfied with the ticketing process.

Furthermore, problem-solving skills are important for dealing with any issues that may arise during the ticketing process. All of these traits together will lead to a reliable and efficient ticketing representative.

You may want to check Event Communications Specialist, Event Media Relations Manager, and Event Videographer for alternative.

Job Description

Greet customers, answer questions, and provide information about event tickets.
Use customer service skills to manage customer inquiries and complaints.
Use ticketing software to process orders, refunds, exchanges, and upgrades.
Resolve customer service issues in a timely and professional manner.
Utilize social media platforms to promote events and ticket sales.
Maintain accurate records of customer interactions and transactions.
Participate in inventory management and stock control.
Monitor sales trends and identify opportunities to increase revenue.
Collaborate with marketing team to develop promotional campaigns.
Provide general administrative support as needed.

Skills and Competencies to Have

Excellent customer service skills
Knowledge of ticketing systems and software
Knowledge of event industry regulations, standards, and best practices
Analytical and problem-solving skills
Strong attention to detail
Ability to work independently and in a team environment
Excellent communication and interpersonal skills
Ability to multitask and work under pressure
Proficiency in Microsoft Office
Flexibility to work evenings and weekends, as needed

Effective communication is the most important skill for a Ticketing Representative to have. This skill is essential to ensure that customers are properly informed about the tickets they are purchasing, as well as to handle any customer enquiries or complaints in a professional manner. In addition to clear communication, the Ticketing Representative must be knowledgeable about the event and its details, such as the venue, seating options, dates and times, and payment options.

This knowledge is vital for providing customers with accurate information and helping them make the best decision when purchasing their tickets. Furthermore, the Ticketing Representative must possess strong organizational skills to manage ticket sales and keep track of ticket availability. Having these skills will help the Ticketing Representative complete their tasks efficiently and professionally, resulting in customer satisfaction and a successful event.

Event Logistics Coordinator, Event Graphic Designer, and Event Registration Manager are related jobs you may like.

Frequent Interview Questions

What experience do you have working in event ticketing?
How would you handle a customer who wants to purchase tickets to a sold out event?
Describe a time when you had to handle a difficult situation while working in event ticketing.
How efficient are you at dealing with customer complaints?
What procedures do you follow when issuing refunds for tickets?
Do you have any experience processing ticket orders online?
How have you handled large crowds when selling tickets?
How would you address customer concerns regarding the security of their personal information?
Describe how you stay organized when handling multiple ticket orders simultaneously.
What strategies do you use to maximize customer satisfaction when selling tickets?

Common Tools in Industry

Event Management Software. A software program designed to help with the planning, organizing, and executing of events. Example: Eventbrite.
Ticket Scanning App. An app that allows ticket scanning to be done quickly and easily by scanning tickets on a smartphone or tablet. Example: Ticketmaster Scanner.
Online Ticketing System. A web-based system that allows customers to purchase tickets online and receive them electronically. Example: Ticketfly.
Customer Relationship Management (CRM) Software. A software system designed to help businesses manage their customer relationships. Example: Salesforce.
Point of Sale (POS) System. A system that allows businesses to process payments and track customer information at the point of sale. Example: Square.

Professional Organizations to Know

International Ticketing Association
Ticketing Professionals Network
Ticketing Technology Forum
National Association of Ticket Agents and Managers
Ticketing Executives Society
International Ticketing Managers Association
American Ticketing Association
National Ticketing Association
Ticketmaster Professional Network
Ticketing and Registration Professionals Association

We also have Event Steward, Event Logistics Manager, and Event Promotions Manager jobs reports.

Common Important Terms

Venue. A physical location where a particular event is taking place.
Ticket Broker. A person or company that buys and sells tickets for events.
Online Ticketing System. A software system used to manage the sale and distribution of tickets for events.
Ticket Availability. The number of tickets available for a particular event or performance.
Ticket Prices. The cost of a ticket for a particular event or performance.
Ticket Redemption. The process of exchanging a physical ticket for admission to an event or performance.
Refund Policy. The policy that governs ticket refunds and exchanges, as set by the ticketing company or venue.
Customer Service. The services provided by a ticketing representative, such as assisting customers with ticket purchases, refunds, and exchanges.
Event Promotion. Advertising and marketing activities that promote an event or performance.
Event Security. Measures taken to ensure the safety and security of guests at an event or performance.

Frequently Asked Questions

What is an Event Ticketing Representative?

An Event Ticketing Representative is a customer service role responsible for providing customer support for event ticketing services, including ticket sales, customer service inquiries, and event related questions.

What duties does an Event Ticketing Representative perform?

An Event Ticketing Representative typically assists customers with ticket purchases, answers customer inquiries, provides assistance with ticket delivery and refunds, and maintains customer records and ticket sales data.

What are the qualifications for an Event Ticketing Representative?

To become an Event Ticketing Representative, one typically needs a high school diploma or GED, excellent customer service skills, and experience in customer service or working with event ticketing software.

What hours does an Event Ticketing Representative work?

It depends on the job. Event Ticketing Representatives may work part-time or full-time hours and may also be required to work nights, weekends, and holidays.

How much does an Event Ticketing Representative make?

The average salary for an Event Ticketing Representative ranges from $12 - $18 per hour, depending on experience.

Web Resources

Ticket Office Ticketing Representative Career Services Network careernetwork.msu.edu
Event Ticketing and Registration Services - Stanford University fingate.stanford.edu
Ticketing Services - New York University www.nyu.edu