How to Be Event Stewarding Manager - Job Description, Skills, and Interview Questions

Nov 16, 2023 / 6 Minutes Read / By Albert

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The appointment of an Event Stewarding Manager has a significant effect on the success of an event. The Event Stewarding Manager is responsible for the overall safety and security of the event, including coordinating with security personnel, developing and implementing security protocols, and managing the crowd control plan. the Event Stewarding Manager must ensure that all necessary permits and licenses are obtained prior to the event.

This includes liaising with local authorities, such as police, fire, and health departments to ensure compliance with legal regulations. By having an experienced and knowledgeable Event Stewarding Manager in place, events can run smoothly and safely, while providing a positive experience for attendees.

Steps How to Become

Obtain a Bachelor's Degree. A bachelor's degree in hospitality management, event planning, public relations or a related field is the minimum educational requirement to become an event stewarding manager.
Gain Experience. Employers often require at least three to five years of experience in event operations and management. Experience can be gained by working as an event coordinator or assistant, food and beverage supervisor, or hospitality manager.
Pursue Certification. Many employers prefer to hire certified event stewarding managers. Certification is available through organizations such as the International Association of Event Management (IAE). To become certified, applicants must have a minimum of two years of event management experience, complete a qualification test and pass an examination.
Become Familiar With Industry Standards. Event stewarding managers must understand industry standards for event production, safety, customer service, and food and beverage service. They need to be aware of all applicable laws and regulations, as well as local health department requirements.
Develop Interpersonal Skills. Event stewarding managers must have strong interpersonal skills in order to effectively communicate with staff, vendors, and customers. They must be able to motivate staff and resolve conflicts.
Cultivate Professional Relationships. Event stewarding managers must build relationships with vendors, suppliers, venue owners, and other professionals in the event industry in order to secure the best services and prices for their events.

The key to staying ahead and qualified as an Event Stewarding Manager is to stay up to date on current trends, industry standards, and best practices. Its important to have a comprehensive understanding of the event planning process, the stakeholders involved, and the relevant regulations and guidelines. networking with peers in the industry is essential to expanding knowledge and staying connected.

Furthermore, gaining certifications and attending seminars and workshops can demonstrate commitment and help to stay ahead. By taking these proactive steps, Event Stewarding Managers can stay qualified and stay ahead of the competition.

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Job Description

Oversee the planning, coordination and execution of event stewards activities.
Manage the recruitment and training of event stewards.
Manage the scheduling and deployment of event stewards to ensure adequate coverage.
Liaise with event organisers and other stakeholders to ensure the efficient running of events.
Monitor and review event stewards performance, providing feedback and regular training as required.
Ensure compliance with relevant health and safety laws, regulations and policies.
Develop and implement strategies to enhance safety and security at events.
Respond quickly and effectively to emergencies and breaches of security.
Maintain accurate records of event stewards activities, including timesheets and incident reports.
Develop relationships with key suppliers and contractors, negotiating contracts and securing competitive rates.

Skills and Competencies to Have

Excellent organizational and time management skills.
Strong problem-solving skills.
Ability to work effectively in a fast-paced environment.
Ability to manage multiple tasks and prioritize work load.
Excellent verbal and written communication skills.
Ability to work independently and as part of a team.
Knowledge of legal and safety regulations pertaining to event management.
Excellent customer service skills.
Knowledge of event management software and related technologies.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
Ability to make decisions in a timely fashion.
Ability to delegate tasks and responsibilities effectively.
Understanding of budgeting for events.
Ability to research and identify new vendors and resources.
Strong aptitude for learning new systems and processes.

Organizational skills are the most important skill for a successful Event Stewarding Manager. Without excellent organizational skills, the manager will not be able to effectively manage the many tasks that come with the job. A manager must be able to prioritize tasks, delegate responsibilities, plan for contingencies, and stay organized when managing multiple events at the same time.

Being able to communicate efficiently and effectively is also essential in order for the manager to effectively coordinate all of the different parties involved in an event. a manager must be able to work well under pressure and think quickly on their feet. Finally, the manager should have a good understanding of the operations and regulations of the event space, as well as the regulations and laws that govern the events they manage.

Having this knowledge will help the manager ensure that each event is run smoothly, safely, and legally. With excellent organizational skills, a good understanding of regulations and laws, and the ability to work well under pressure, a successful Event Stewarding Manager can be a valuable asset to any organization.

Event Logistics Coordinator, Event Assistant, and Event Execution Manager are related jobs you may like.

Frequent Interview Questions

What experience do you have in event stewarding?
How would you ensure a successful event from an event stewarding perspective?
What techniques do you use to manage a large team of stewards?
What challenges have you faced in event stewarding and how did you overcome them?
How do you ensure that all safety regulations are observed?
How do you handle difficult situations such as unruly guests at an event?
What strategies do you use to manage crowd control?
How do you communicate effectively with guests, staff, and other stakeholders?
How do you ensure that all of the necessary equipment is in place for an event?
How do you stay up-to-date on the latest event stewarding requirements and regulations?

Common Tools in Industry

Event Management Software. A software application for organizing, planning, and managing events. Example: Eventbrite.
Event Budgeting Tool. A tool for setting and tracking event-related budget goals. Example: Zoho Expense.
Venue Selection Tool. A tool for researching and selecting the best venue for an event. Example: Cvent.
Logistical Management Tool. A tool for managing all aspects of the event logistics, including food, transportation, and lodging. Example: RegOnline.
Communication Tool. A tool for communicating with event attendees, vendors, and staff. Example: MailChimp.
Risk Management Tool. A tool for assessing and mitigating risks related to events. Example: RiskTool.
Marketing Tool. A tool for promoting events and reaching potential attendees. Example: Hootsuite.
Surveying Tool. A tool for collecting feedback from event participants. Example: SurveyMonkey.

Professional Organizations to Know

International Association of Venue Managers (IAVM)
American Society for Event Management (ASEM)
National Association for Catering & Events (NACE)
International Live Events Association (ILEA)
Association of Event Venues (AEV)
Event Services Association (ESA)
International Special Events Society (ISES)
Professional Convention Management Association (PCMA)
Meeting Professionals International (MPI)
International Festivals & Events Association (IFEA)

We also have Event Project Manager, Event Ticketing Representative, and Event Business Development Manager jobs reports.

Common Important Terms

Event Planner. A professional who plans and coordinates events, such as weddings, corporate events, conferences, and social gatherings.
Venue Management. The management of all aspects related to the venue of an event, such as selecting a suitable location, arranging for facilities, and managing the staff needed to run the event.
Budgeting. The process of creating and managing a budget for an event, including costs related to venues, catering, entertainment, and other expenses.
Vendor Relations. The management of relationships between event organizers and vendors providing services for the event, such as caterers, entertainers, and security personnel.
Risk Management. The assessment of risks associated with an event, such as health and safety issues, and the implementation of procedures to minimize these risks.
Crowd Control. The management of large groups of people attending an event, including the organization of queues and the enforcement of security measures.
Logistics. The planning and coordination of all activities related to an event, such as transportation, accommodation, catering, and other services.

Frequently Asked Questions

What responsibilities does an Event Stewarding Manager have?

An Event Stewarding Manager is tasked with planning, organizing and overseeing the stewarding services for an event. This includes managing staff, providing training, ensuring the safety of guests and staff, and managing the implementation of appropriate health and safety protocols.

What qualifications are required for an Event Stewarding Manager?

To become an Event Stewarding Manager, an individual should have a degree in hospitality or event management, or equivalent experience. They should also have knowledge of health and safety regulations, as well as experience in managing large teams of staff.

How many staff does an Event Stewarding Manager typically work with?

The number of staff that an Event Stewarding Manager works with will vary depending on the size and scope of the event. It is not uncommon for an Event Stewarding Manager to be responsible for overseeing a team of 30 or more staff members.

How do you ensure health and safety protocols are followed at an event?

An Event Stewarding Manager should take all necessary steps to ensure that health and safety protocols are followed at an event. This includes providing staff training on how to properly handle hazardous materials, enforcing the use of protective equipment, and monitoring the premises to ensure compliance with safety regulations.

What are some common challenges faced by an Event Stewarding Manager?

Some common challenges faced by Event Stewarding Managers include dealing with uncooperative staff members, managing tight deadlines, and dealing with large crowds. Additionally, they must also be prepared to handle unexpected situations, such as medical emergencies or security threats.