How to Be Distribution Center Clerk - Job Description, Skills, and Interview Questions

Sep 8, 2020 / 5 Minutes Read / By Albert

How to Become

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The rapid growth of e-commerce and online retail has had a direct impact on the need for Distribution Center Clerks. As more customers switch to online shopping, companies have had to hire more Distribution Center Clerks to manage the increased demand for goods. These clerks are responsible for various tasks, including picking and packing orders, labeling, inventory control, and shipping.

As a result, Distribution Center Clerks play an essential role in making sure orders are received quickly and accurately. Without them, customers would see significant delays in their orders and retailers would experience a drop in customer satisfaction.

Steps How to Become

Obtain a high school diploma or equivalent. Most employers prefer applicants who have a high school diploma or equivalent.
Consider pursuing a degree or certificate in logistics or supply chain management. Although not required, obtaining a degree or certificate in logistics or supply chain management may give you an advantage when applying for jobs as a distribution center clerk.
Gain experience. Prior experience in a distribution center or warehouse environment is beneficial when applying for jobs as a distribution center clerk.
Obtain certifications. Consider obtaining certifications from the International Warehouse Logistics Association (IWLA) or the Council of Supply Chain Management Professionals (CSCMP). These certifications demonstrate your knowledge and commitment to the industry.
Search for job openings. Look for job postings that match your experience level and educational background. Many employers post positions online and through job boards.
Submit your resume and application materials. Apply to open positions by submitting your resume and other materials, such as a cover letter and references.
Participate in the interview process. Employers may invite you to participate in an in-person, phone, or video interview. During the interview, be prepared to discuss your experience and qualifications.
Complete onboarding processes. Once hired, complete any onboarding processes, such as paperwork and training, that are required by the employer.

In order to become a skilled and qualified Distribution Center Clerk, one must possess a range of skills and qualifications. These include, but are not limited to, strong organizational and communication skills, the ability to work efficiently and accurately, basic knowledge of computers and other office equipment, and the ability to lift and move heavy objects. a working knowledge of inventory control systems and safety regulations is also essential.

The successful completion of a high school diploma or equivalent is usually required for this position, as well as several years of related experience. With these skills and qualifications, a Distribution Center Clerk can be prepared to excel in their role and contribute to the success of the organization.

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Job Description

Receive and process incoming orders for products.
Unload and inspect shipments for accuracy.
Stock and organize inventory in warehouse.
Pick and package customer orders for shipping.
Maintain records of inventory stock levels and shipment tracking.
Operate forklifts and other machinery to move products and materials.
Keep the warehouse clean and organized.
Serve customers by answering questions and offering assistance.
Use computer systems to track orders and update inventory.
Assist with loading and unloading trucks.

Skills and Competencies to Have

Excellent organizational skills
Attention to detail
Knowledge of inventory management systems
Ability to lift and move heavy objects
Computer proficiency
Ability to work independently
Good communication and interpersonal skills
Problem-solving skills
Ability to work in a fast-paced environment
Knowledge of relevant laws and regulations

Time management is an essential skill for Distribution Center Clerks. Poor time management can lead to missed deadlines, errors in orders, and a decrease in customer satisfaction. To ensure successful operations, Distribution Center Clerks must be able to effectively manage their workloads and prioritize tasks.

This skill allows them to stay organized and focused on the job, while maintaining a steady flow of work within the warehouse. Good time management also helps Distribution Center Clerks to prevent backorders and keep customers informed of their order status. Furthermore, it is essential for Distribution Center Clerks to be able to communicate efficiently and provide clear instructions to their teams so that orders are correctly processed and shipments are correctly handled.

This skill enables clerks to coordinate with departments such as the shipping, receiving and sales teams, ensuring smooth transitions between the various stages of the order process. By possessing good time management skills, Distribution Center Clerks can help their company achieve greater customer satisfaction and increased efficiency.

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Frequent Interview Questions

What experience do you have working in a distribution center?
What do you know about inventory control and order processing?
Can you explain the various processes involved in shipping and receiving products?
How do you ensure accuracy when packing and labeling products for shipment?
What experience do you have with using warehouse management systems?
What safety protocols do you follow in a warehouse environment?
How do you handle customer inquiries and complaints?
Describe a time when you went above and beyond to ensure customer satisfaction.
How do you prioritize tasks and manage time effectively in a busy environment?
How do you stay organized while managing multiple tasks at once?

Common Tools in Industry

Computer. A device used to input, store and process data, (eg: laptop).
Scanner. A device used to read barcodes and enter them into a computer, (eg: handheld scanner).
Printer. A device used to print documents and labels, (eg: inkjet printer).
Warehouse Management System (WMS). Software used to manage inventory and order fulfillment, (eg: SAP WMS).
Label Maker. A device used to create labels for packages, (eg: Dymo LabelWriter).
Pallet Jack. A device used to move and transport large shipments, (eg: manual pallet jack).
Forklift. A heavy-duty machine used to lift and transport large shipments, (eg: electric forklift).
Shipping Software. Software used to book shipments, track orders and manage documentation, (eg: FedEx Ship Manager).

Professional Organizations to Know

Institute of Supply Management (ISM)
American Purchasing Society (APS)
National Association of Purchasing Management (NAPM)
National Council of Examiners for Engineering and Surveying (NCEES)
International Federation of Purchasing and Supply Management (IFPSM)
International Association for Logistics and Supply Chain Management (IALSCM)
National Minority Supplier Development Council (NMSDC)
International Warehouse Logistics Association (IWLA)
National Association of Wholesaler-Distributors (NAW)
Council of Supply Chain Management Professionals (CSCMP)

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Common Important Terms

Inventory Control. The practice of managing the inventory of products and materials used by an organization.
Shipping Logistics. The process of planning, executing, and controlling the efficient, cost-effective flow of goods from the point of origin to the point of consumption.
Distribution Network. A network of warehouses and transportation resources used to deliver goods to customers.
Order Fulfillment. The process of receiving, processing, and delivering orders to customers.
Warehouse Management System. A computerized system that helps manage the flow of goods through a warehouse.
Picking and Packing. The process of selecting and packing items for shipment.
Receiving. The process of verifying, inspecting, and recording the incoming shipments of products and materials.
Quality Control. The practice of ensuring that products meet certain standards of quality before they are shipped to customers.
Stock Replenishment. The process of replenishing stock levels in a warehouse or retail store.
Labeling and Barcoding. The process of attaching labels or barcodes to products or packaging to facilitate identification and tracking.

Frequently Asked Questions

What are the primary responsibilities of a Distribution Center Clerk?

The primary responsibilities of a Distribution Center Clerk include receiving, sorting, and storing incoming merchandise, packing and shipping orders, maintaining inventory records, and ensuring accuracy in order fulfillment.

What qualifications are typically required for a Distribution Center Clerk?

Qualifications typically required for a Distribution Center Clerk include experience in a warehouse setting, proficiency with computer systems, good organizational and communication skills, and the ability to lift up to 50 pounds.