How to Be Busser - Job Description, Skills, and Interview Questions

Jan 24, 2020 / 4 Minutes Read / By Albert

How to Become

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Steps How to Become

Obtain a high school diploma or equivalent. Most employers require at least a high school education before hiring a busser.
Obtain food service and safety training. Restaurants may provide this training, or you may have to take a class from a community college or vocational school.
Find open busser positions in your area. You can search online job boards, check local classifieds, or inquire at restaurants directly.
Prepare your resume and cover letter. Focus on any relevant experience you have, such as customer service or any food safety or restaurant management classes you have taken.
Submit your application materials and follow up with the employer.
Attend your interview and show enthusiasm and interest in the job.
If hired as a busser, complete any necessary paperwork and training requirements.
Follow all safety protocols and rules of the restaurant.
Greet customers, take orders, and serve food and drinks as needed.
Clear tables, bus dishes, and reset the table for the next customers.

The efficiency of a busser is essential to the success of a restaurant. Poor busser performance can cause customers to feel dissatisfied with their experience, leading to a decrease in revenue. On the other hand, an ideal and efficient busser ensures that tables are cleared quickly and customers receive prompt service, allowing for more customers to be served in a shorter amount of time, and resulting in increased profits.

To be successful, bussers should be trained to clean tables quickly and efficiently, practice proper safety and sanitation protocols, understand customer needs, and provide excellent customer service. With the right training and attitude, bussers can ensure that customers have a pleasant dining experience and help restaurants maximize their profits.

You may want to check Shift Leader, Counter Clerk, and Cafe Supervisor for alternative.

Job Description

Greet customers and take orders
Set up and stock service areas
Clean tables, chairs, and bar areas
Remove dirty dishes from tables and bus trays
Assist servers in delivering food and beverage items to guests
Refill condiments, silverware, napkins, and other items as needed
Maintain cleanliness of dining and service areas
Sweep and mop floors
Utilize proper sanitation techniques and safe food handling protocols
Replenish supplies in service and kitchen areas

Skills and Competencies to Have

Ability to follow instructions
Excellent customer service skills
Strong organizational skills
Ability to complete tasks quickly and efficiently
Knowledge of food safety and sanitation regulations
Ability to work well with a team
Ability to multitask
Knowledge of restaurant operations and procedures
Good communication skills
Attention to detail

Good communication is an essential skill for a Busser to have. Effective communication allows a Busser to communicate expectations and directions to staff, guests and colleagues. Good communication also enables a Busser to provide excellent customer service, as they can effectively answer questions and address any concerns that guests may have.

the ability to communicate quickly and accurately helps ensure that orders are fulfilled in a timely manner. Furthermore, strong communication skills are important for resolving conflicts that may arise in the workplace. Without effective communication, it can be difficult for a Busser to anticipate or address potential issues with staff or guests.

All of these factors contribute to the overall success of a Busser in providing excellent service and creating a positive atmosphere in the restaurant.

Barista Barback, Barista Latte Artist, and Coffeehouse Clerk are related jobs you may like.

Frequent Interview Questions

What prior experience do you have working as a busser?
How would you handle a customer complaint about the cleanliness of their table?
What techniques do you use to ensure that you provide excellent customer service?
How do you handle difficult customers?
What steps do you take to ensure a clean and safe dining area?
Can you describe your experience setting and resetting tables?
How do you stay organized and on track with your duties as a busser?
Describe a time when you worked with a team to complete a challenging task.
How do you prioritize tasks when there are multiple tasks to complete at once?
What do you think is the most important part of being a successful busser?

Common Tools in Industry

Broom and Dustpan. Used for sweeping up debris. (Eg: Sweeping up dust and dirt from floors)
Mop and Bucket. Used for cleaning floors. (Eg: Mopping up spills in the dining area)
Vacuum Cleaner. Used for cleaning carpets and other surfaces. (Eg: Vacuuming the carpets in the hallway)
Cleaning Cloths. Used for wiping surfaces. (Eg: Wiping down tables in the dining area)
Trash Bags. Used for collecting and removing trash. (Eg: Collecting used napkins and plates and disposing them in the trash)
Glass Cleaner. Used for cleaning glass surfaces. (Eg: Cleaning windows and mirrors in the dining area)
Disinfectant Sprays. Used for sanitizing surfaces. (Eg: Spraying down tables and chairs in the dining area with disinfectant spray)
Dishwasher. Used for washing dishes, glasses, and silverware. (Eg: Loading plates, glasses, and silverware into the dishwasher)

Professional Organizations to Know

American Culinary Federation
National Restaurant Association
International Foodservice Executives Association
Foodservice Consultants Society International
International Foodservice Manufacturers Association
International Caterers Association
National Association of Food Equipment Manufacturers
International Association of Culinary Professionals
National Association of Concessionaires
Society for Foodservice Management

We also have Counter Server, Café Cashier, and Coffee Preparer jobs reports.

Common Important Terms

Busser. A busser is a restaurant employee who is responsible for cleaning and resetting tables, replenishing supplies, and providing general support to waitstaff.
Waitstaff. Waitstaff are restaurant employees who take orders, serve guests, and deliver food.
Host/Hostess. A host or hostess is a restaurant employee who greets guests, answers questions, and assigns guests to tables.
Barback. A barback is a restaurant employee who assists the bartenders by stocking ice, liquor, beer, and other supplies.
Dishwasher. A dishwasher is a restaurant employee who washes dishes and kitchen utensils.
Line Cook. A line cook is a restaurant employee who prepares food according to recipes and instructions from the executive chef.
Sous Chef. A sous chef is a restaurant employee who assists the executive chef in managing kitchen staff and operations.

Frequently Asked Questions

What is a Busser?

A Busser is a restaurant employee responsible for clearing tables, resetting them, and helping with general cleaning duties.

What duties does a Busser typically perform?

Typical duties of a Busser include clearing away dishes, wiping down tables, refilling water glasses, and assisting servers with food delivery.

How much does a Busser usually make per hour?

The average hourly wage for a Busser is $9.35.

What skills are needed to be a successful Busser?

Bussers should possess excellent customer service skills, be able to multitask, and have the physical ability to stand for long periods of time. They should also be able to work quickly and efficiently.

What is the primary responsibility of a Busser?

The primary responsibility of a Busser is to ensure that customers have a clean dining area in which to enjoy their meals. This includes cleaning off tables, wiping down chairs, and refilling drinks and condiments.