How to Be Store Security Guard - Job Description, Skills, and Interview Questions

Sep 19, 2020 / 5 Minutes Read / By Albert

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The presence of a store security guard can have a significant effect on the safety of the store and its customers. Customers feel more secure when they know a guard is present. They are less likely to commit a crime, as they know they are being watched.

Similarly, the guard provides a sense of security to store employees, making them more likely to come to work knowing that someone is there to protect them. This in turn can lead to improved morale and productivity among employees, which can result in better customer service. having a security guard can help deter shoplifters, as they are less likely to attempt to steal items when they know someone is there to stop them.

Overall, having a store security guard can lead to safer stores and happier customers.

Steps How to Become

Obtain a High School Diploma or GED. You will need a high school diploma or GED to become a store security guard.
Obtain Security Guard Certification. Depending on the state you live in, you may be required to obtain security guard certification in order to work in the field.
Research Local Job Openings. Research local job openings for store security guards and submit your resume and cover letter.
Attend an Interview. Once you have submitted your resume and cover letter, you may be called in for an interview. During the interview, you will be asked questions about your experience, skills and qualifications.
Pass a Background Check. If you are offered the job, you will need to pass a background check. This will include a criminal background check and possibly a drug test.
Complete On-the-Job Training. Once you have been hired, you will need to complete on-the-job training. This will include learning about store policies and procedures, as well as how to properly use any equipment that may be necessary for your job.
Become Licensed and Insured. Depending on the state you live in, you may be required to obtain a license and be insured in order to work as a store security guard.

In order to stay updated and efficient as a Store Security Guard, it is important to stay informed of new security measures and technologies, as well as continuously brush up on knowledge and techniques. Such measures include having a thorough understanding of the store policies and procedures, staying aware of any new security protocols, staying up-to-date on the latest products and services available to the store, and proactively identifying potential threats or risks. Additionally, it is beneficial to stay connected with other security guards in the area, as well as stay informed on current events. By keeping up with the mentioned measures, a Store Security Guard can ensure that they are able to provide the highest level of security while maintaining efficiency.

You may want to check Store Loss Prevention Officer, Store Controller, and Store Logistics Manager for alternative.

Job Description

Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
Patrol the premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.
Respond to alarms and investigate disturbances.
Monitor CCTV cameras and observe customers for suspicious activities.
Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
Answer alarms and investigate disturbances.
Apprehend shoplifters and recover stolen merchandise.
Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
Warn violators of rule infractions, such as loitering, smoking, or carrying forbidden articles.
Assist customers with locating items or providing general information.

Skills and Competencies to Have

Possess strong observational skills and alertness
Ability to react quickly and calmly in a crisis situation
Ability to follow directions and adhere to established protocols
Excellent customer service skills
Understand and enforce store policies
Effective communication and interpersonal skills
Ability to handle difficult customers
Proficient in basic computer software
Knowledge of applicable health and safety regulations
Ability to work independently and as part of a team
Ability to work a flexible schedule, including evenings and weekends
Physical endurance and strength to stand for long periods and lift heavy items

Having a good security guard is essential for store owners to ensure their customers feel safe and secure when shopping. To be a successful store security guard, there are several skills that need to be mastered. The most important skill for a store security guard is observational ability and quick thinking.

Being able to quickly identify suspicious activity or potential threats is essential for a security guard to be able to act quickly and swiftly. In addition to being observant, the security guard must also be able to think critically and logically to make sound decisions in difficult scenarios. Good communication skills are also important for security guards to be able to effectively address potential issues, answer questions and address customer concerns in a calm and professional manner.

Finally, having the right attitude is essential, as security guards must remain alert and vigilant at all times, while also being customer friendly. Having these skills can bring confidence and a sense of safety to store owners, customers and employees.

Store Inventory Coordinator, Store Planner, and Store Trainer are related jobs you may like.

Frequent Interview Questions

What experience do you have in store security?
How would you handle a situation where a customer is behaving aggressively or stealing merchandise?
What techniques do you use to identify potential shoplifters?
How would you handle an altercation in the store?
How do you monitor and maintain the safety of store customers and employees?
Describe a time when you had to act quickly and decisively to protect the store and its customers.
How do you handle multiple tasks and prioritize them?
How would you ensure that the store is compliant with all relevant security regulations?
Are you comfortable using surveillance equipment such as cameras or metal detectors?
How do you stay up to date on new security technologies and techniques?

Common Tools in Industry

Surveillance Cameras. Electronic cameras used to monitor and secure an area. (eg: CCTV cameras)
Radio/Walkie-Talkie. A wireless communication device for two-way communication. (eg: Motorola walkie-talkie)
Flashlight. A portable source of light for night patrols. (eg: Maglite flashlight)
Security Guard Uniform. Clothing worn by security guards to identify their role in a professional setting. (eg: Police-style uniform)
Handcuffs. A metal restraint used to prevent a suspect from moving or escaping. (eg: Steel handcuffs)
Pepper Spray. A chemical solution used to temporarily incapacitate a person. (eg: Mace pepper spray)
Baton/Batons. A metal rod or stick used to defend oneself or enforce compliance. (eg: Telescopic baton)
Body Armor. A protective garment worn to protect against physical attacks and projectiles. (eg: Kevlar vest) 9. Handgun: A portable firearm used for personal protection or defense. (eg: Glock 19 handgun)

Professional Organizations to Know

International Association of Professional Security (IAPS)
International Foundation for Protection Officers (IFPO)
National Association of Security Professionals (NASP)
American Society for Industrial Security (ASIS)
American Society of Law Enforcement Trainers (ASLET)
International Association for Healthcare Security and Safety (IAHSS)
Retail Industry Leaders Association (RILA)
American Association of Airport Executives (AAAE)
International Association of Campus Law Enforcement Administrators (IACLEA)
National Fire Protection Association (NFPA)

We also have Store Assembly Technician, Store Procurement Specialist, and Store Supervisor jobs reports.

Common Important Terms

Loss Prevention. The process of preventing loss or theft of merchandise or assets in a retail setting.
CCTV. Closed-circuit television, or CCTV, is a system of video cameras used for security and surveillance.
Access Control. The practice of controlling who has access to a certain area or resource.
Patrol. The act of monitoring an area for suspicious activity and responding to any incidents that occur.
Alarm System. An electronic system designed to detect intruders or other unauthorized activities and alert the security guard.
Incident Report. A written document detailing an incident that occurs in a retail setting, such as a theft or customer complaint.
Customer Service. The practice of providing friendly, helpful service to customers in a retail setting.

Frequently Asked Questions

What duties is a Store Security Guard responsible for?

Store Security Guards are responsible for protecting customers and employees, detecting and preventing shoplifting and other criminal activities, responding to emergencies, monitoring surveillance systems, and writing incident reports.

What qualifications are needed to become a Store Security Guard?

Qualifications to become a Store Security Guard may vary by employer, but typically include a high school diploma or GED, basic computer skills, a valid drivers license and the ability to remain alert for long periods of time.

What type of physical fitness is required of a Store Security Guard?

Physical fitness requirements for Store Security Guards may vary depending on the employer, but generally include the ability to stand for long periods of time, lift up to 50 pounds and respond quickly to incidents.