How to Be Store Keeper - Job Description, Skills, and Interview Questions

Feb 15, 2021 / 5 Minutes Read / By Albert

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The growth of e-commerce has had a dramatic effect on the way the store keeper profession has evolved. As more and more people turn to online shopping, traditional store keepers have had to adapt in order to stay relevant. This has meant an increased focus on customer service and the implementation of new technologies such as mobile payments and digital record-keeping.

As a result, store keepers have had to become increasingly proficient in areas such as inventory management, marketing, and customer service in order to stay competitive. the internet has opened up new opportunities for store keepers, such as online sales and delivery services, which may provide a more sustainable source of income. the rise of e-commerce is transforming the store keeper profession, pushing them to become more efficient, customer-oriented, and tech-savvy.

Steps How to Become

Earn a High School Diploma. Most employers require storekeepers to have a high school diploma or equivalent.
Gain Experience. Many employers prefer to hire storekeepers with previous experience in retail, inventory management, or customer service.
Obtain Forklift Certification. Many stores require storekeepers to have a valid forklift certification. Depending on the state, this may require attending a certified training program and passing an exam.
Complete On-the-Job Training. Once hired, most storekeepers are required to complete on-the-job training before they can begin working independently. This may include learning the company's inventory system, customer service protocols, and safety procedures.
Participate in Continuing Education. Storekeepers should stay up-to-date on the latest industry trends and technologies by participating in continuing education courses and workshops.
Acquire Additional Certifications. Depending on the store, storekeepers may need to obtain additional certifications, such as OSHA certification or first aid certification.

In order to be a reliable and capable store keeper, it is important to have a comprehensive understanding of the products being stocked, as well as the processes and procedures associated with restocking and organization. This requires a knowledge of the inventory system, as well as a familiarity with the supplier network. a successful storekeeper must be able to accurately estimate customer demand and order the correct quantity of items in a timely manner.

This is a critical part of the job, as it ensures that the store is always stocked with the necessary products without overstocking. Furthermore, a storekeeper should have excellent communication and organizational skills, enabling them to effectively interact with customers, manage a team, and keep the store in good order. Finally, a storekeeper should be able to quickly and accurately complete transactions, and be aware of any potential theft or fraud.

All of these elements are essential in order to be a reliable and capable storekeeper.

You may want to check Store Maintenance Worker, Store Associate, and Store Manager In Training for alternative.

Job Description

Receive and unload incoming stock and materials.
Inspect deliveries for damage or discrepancies and report those to accounting for reimbursements and record keeping.
Verify shipments against purchase orders and invoices.
Maintain and update inventory records.
Ensure that all received items are accurately recorded in the system.
Manage storeroom/warehouse inventory levels.
Pick and pack orders for shipping.
Perform regular cycle counts of inventory and reconcile with computer-generated reports.
Label, locate, and store items in the proper area.
Issue supplies and equipment to employees as requested.
Monitor stock levels and place orders when necessary.
Handle all shipping and receiving documents according to established procedures.
Coordinate with vendors to ensure timely delivery of products.
Maintain a safe and clean working environment.
Adhere to all company policies and procedures related to storeroom operations.

Skills and Competencies to Have

Attention to detail
Ability to organize
Ability to handle physical labor
Ability to use inventory management software
Knowledge of shipping and receiving processes
Knowledge of basic accounting principles
Good communication skills
Ability to work with minimal supervision
Ability to multitask and prioritize tasks
Good customer service skills
Ability to follow safety procedures
Good problem-solving skills

Being a Store Keeper requires a wide range of skills, but the most important skill to have is strong organizational skills. Without this skill, store keepers will be unable to effectively manage the stores inventory and may be unable to fulfill customer orders. effective organization is essential for making sure shelves are stocked with the right products and supplies are replenished as needed.

Furthermore, strong organizational skills help store keepers in tracking sales and purchases, which is essential for maintaining accurate records and ensuring that the store is profitable. Good organizational skills also promote efficiency, as they allow store keepers to quickly locate items and respond to customer inquiries. good organizational skills are essential for any successful store keeper, as they help keep the store running smoothly and ensure that customers have a positive shopping experience.

Store Manager of Merchandising, Store Director, and Store Planner are related jobs you may like.

Frequent Interview Questions

What experience do you have as a store keeper?
How do you handle inventory control and stock management?
What techniques do you use to ensure accuracy in records and documentation?
How do you monitor and manage supplies, equipment, and resources?
How do you manage customer requests and orders?
How do you prioritize duties and tasks when working in a store environment?
Describe a time when you had to solve a problem related to store keeping.
How do you maintain a safe and clean work environment?
How do you use technology to assist in store keeping?
What steps do you take to ensure compliance with regulations and laws?

Common Tools in Industry

Inventory Management Software. Software used to manage stock levels, orders, sales and deliveries. (eg: MYOB)
Scanning & Barcode System. System used to scan and store barcodes for easier stock control. (eg: Honeywell)
Label Printer. Printer used to print labels for product identification and tracking. (eg: Dymo)
Warehouse Management System. System used to manage warehouse operations and track inventory. (eg: Wasp Barcode)
Point of Sale (POS) System. System used to track sales, generate invoices and accept payments. (eg: Shopify)
Security System. System used to protect store premises, products and staff. (eg: ADT Security)

Professional Organizations to Know

American Association for Clinical Chemistry (AACC)
American Society for Clinical Laboratory Science (ASCLS)
International Clinical Laboratory Educators Association (ICLEA)
Association of Clinical Scientists (ACS)
Clinical Lab Management Association (CLMA)
The Clinical Laboratory Management Association (CLMA)
The College of American Pathologists (CAP)
The National Accrediting Agency for Clinical Laboratory Sciences (NAACLS)
American Society for Microbiology (ASM)
Association of Public Health Laboratories (APHL)

We also have Store Logistics Manager, Store Salesperson, and Store Maintenance Technician jobs reports.

Common Important Terms

Inventory. A list of all items, goods, or materials held in stock by a company.
Stock Management. The process of managing the supply and demand of a company's inventory.
Goods Received Note (GRN). A document that is issued when stock is received, confirming the quantity, quality, and description of the goods received.
Bin Location. The designated place in a warehouse where a particular stock item is stored.
Purchase Order (PO). A document sent by a buyer to a seller, indicating the type, quantity and agreed price for goods or services the buyer agrees to purchase from the seller.
Stock-Taking. The process of physically counting all stock items in the inventory.
Stock Ledger. A document that lists all items in the inventory, along with their descriptions, quantities and cost values.
Stock Movements. Records of changes in inventory levels due to receipt or issue of stock items.

Frequently Asked Questions

What is the primary responsibility of a Store Keeper?

The primary responsibility of a Store Keeper is to manage the inventory of goods and materials in a store, ensuring that they are stored, tracked and accounted for accurately.

What skills are required to be a successful Store Keeper?

To be a successful Store Keeper, one must have excellent organizational and record keeping skills, as well as the ability to multitask and prioritize tasks effectively. Additionally, they should be able to work well with others, as they will often be dealing with customers.

How often should a Store Keeper conduct an inventory audit?

A Store Keeper should conduct an inventory audit at least once a month, or more frequently if needed, to ensure accuracy of records and adequate stock levels for customer needs.

What is the best way to keep track of inventory levels?

The best way to keep track of inventory levels is to use a software-based system that allows for tracking of items in real-time. This can help ensure that items are accounted for and restocked when necessary.

What type of role does a Store Keeper play in customer service?

A Store Keeper plays an important role in customer service by ensuring that there is adequate stock on hand at all times and that customers can find the items they need quickly and easily. Additionally, they may be called upon to provide assistance with locating items or answering questions regarding the store's products.