How to Be Public Transportation Technician - Job Description, Skills, and Interview Questions

Mar 6, 2020 / 5 Minutes Read / By Albert

How to Become

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Taking the role of a Public Transportation Technician can lead to many positive outcomes. Providing reliable and efficient public transportation services is essential for individuals who rely on it for their daily commute. This can lead to a reduction in urban traffic congestion and air pollution, as well as a greater sense of community and accessibility.

the technician is responsible for maintaining the safety and security of passengers, as well as ensuring that the vehicles and equipment are properly serviced and maintained. This can lead to a higher standard of service that increases customer satisfaction and trust, which in turn may result in increased ridership. this means a more prosperous and vibrant society.

Steps How to Become

Obtain a High School Diploma or GED. Most employers require applicants to have at least a high school diploma or GED. Some employers may also prefer applicants to have a degree in a related field.
Complete an Apprenticeship Program. An apprenticeship program is the best way to gain experience and knowledge in the field of public transportation. These programs are typically offered through trade associations or unions and involve on-the-job training.
Obtain Certification. Certification is not always required, but it shows employers that you have the skills and knowledge needed for the job. Most certification programs require applicants to have at least two years of experience in the field.
Obtain a Commercial Drivers License (CDL). A CDL is required to operate commercial vehicles, such as buses, vans, and limousines. To obtain a CDL, applicants must pass a written test and a driving test.
Obtain a Transportation Security Administration (TSA) Certification. TSA certification is required to work in certain areas of public transportation, such as airport ground services, bus terminals, and ferry terminals. To obtain this certification, applicants must pass a background check and complete a TSA-approved training program.

The key to becoming a skilled and efficient public transportation technician is to stay up-to-date on the latest industry standards and technologies. Being knowledgeable about the components and systems of different types of public transportation vehicles, such as buses, trains, and trams, is essential to providing quality service. having a strong understanding of safety protocols and regulations is critical in order to ensure the safety of passengers and employees alike.

By staying abreast of industry trends and best practices, a public transportation technician can ensure their work is completed accurately and efficiently. Furthermore, having a good working relationship with colleagues and customers is essential for successful problem solving, as well as creating a positive atmosphere. With the right skills, attitude, and knowledge, a public transportation technician can be a valuable asset to their organization.

You may want to check Transportation Operations Manager, Charter Bus Driver/Transportation Operator, and Transportation Dispatcher for alternative.

Job Description

Maintain and operate public transportation systems such as buses and trains.
Diagnose mechanical failures and make repairs on vehicles.
Inspect vehicles for safety and reliability.
Train new operators in the safe operation of vehicles.
Monitor and respond to customer inquiries and complaints.
Prepare reports on the performance of vehicles and drivers.
Ensure that all safety regulations are followed.
Monitor and track vehicle maintenance schedules.
Coordinate with other departments to ensure efficient operation of the public transportation system.
Establish and maintain positive working relationships with customers, vendors, and other transportation personnel.

Skills and Competencies to Have

Knowledge of local public transportation regulations and procedures.
Knowledge of local public transportation routes and schedules.
Ability to troubleshoot and diagnose mechanical issues with public transportation vehicles.
Ability to operate public transportation vehicles in a safe and efficient manner.
Ability to communicate effectively with passengers, colleagues, and other stakeholders.
Ability to follow instructions and complete tasks accurately and on time.
Ability to maintain a positive attitude and remain calm in stressful situations.
Knowledge of safety protocols and procedures for public transportation vehicles.
Knowledge of basic computer systems for tracking maintenance and repairs.
Ability to work independently with minimal supervision.

Good customer service is an essential skill for any public transportation technician. Being able to effectively communicate with customers and address their concerns is key to providing a quality service. A technician must also be knowledgeable about the operation of their particular transit system, as well as the various regulations and safety protocols that must be followed.

They must be able to troubleshoot technical problems and keep up with maintenance schedules. Having good organizational skills is also important for keeping track of schedules and ensuring that the vehicles are in proper working order. Finally, a public transportation technician should have a strong sense of responsibility, as they are responsible for ensuring the safe operation of the transit system.

All these skills are necessary for a public transportation technician to be successful in their job and provide a safe and efficient service to customers.

Freight/Cargo Shipping Clerk/Transportation Coordinator, Transportation Technician, and Transportation Design Engineer are related jobs you may like.

Frequent Interview Questions

What experience do you have working with public transportation systems?
What challenges have you faced in your past experiences with public transportation?
How would you handle a situation where a customer is not satisfied with the service they received?
What do you think is the most important quality for a public transportation technician to possess?
How would you handle a difficult passenger?
How would you troubleshoot and diagnose issues with public transportation equipment?
Describe a time when you had to make a difficult decision related to public transportation.
What techniques do you use when diagnosing and fixing problems with public transportation systems?
What do you think are the greatest challenges facing the public transportation industry today?
What do you think sets you apart from other public transportation technicians?

Common Tools in Industry

Diagnostic Scanner. A device used to scan a vehicle's computer system for errors and faults. (eg: OBD2 Scanner)
Multimeter. A device used to measure electrical parameters such as voltage, current, and resistance. (eg: Fluke 87 Multimeter)
Computerized Testing Equipment. A device used to test various components and systems of a vehicle. (eg: Snap-on Automotive Diagnostic Tester)
Hand Tools. A variety of hand tools such as pliers, wrenches, and screwdrivers used for repairs and maintenance. (eg: Craftsman Tool Set)
Electric Power Tools. Power tools such as drills and saws used for large repair jobs. (eg: DeWalt Cordless Drill)
Hydraulic Jacks. Heavy-duty jacks used to raise and lower heavy objects, such as buses and trains. (eg: OTC Jacks)
Lubricants. Fluids used to reduce friction between moving parts, such as gears and axles. (eg: Mobil 1 Synthetic Oil)
Air Compressors. Machines used to supply compressed air for cleaning and other operations. (eg: Ingersoll-Rand Air Compressor)

Professional Organizations to Know

American Public Transportation Association (APTA)
National Association of Railway Passengers (NARP)
Transit Authority of River City (TARC)
Transportation Research Board (TRB)
International Association of Public Transport (UITP)
Womens Transportation Seminar (WTS)
American Public Works Association (APWA)
American Public Transportation Foundation (APTF)
Railvolution
Association of Metropolitan Planning Organizations (AMPO)

We also have Transportation Route Planner, School Bus Transportation Supervisor, and Transportation Buyer jobs reports.

Common Important Terms

Bus Operator. A person who drives a bus transporting passengers.
Rail Operator. An individual responsible for driving a train on a railway line.
Railroad Engineer. An individual responsible for the safe operation of a train along a railway line.
Scheduler. An individual responsible for creating, managing, and updating the schedules of public transportation services.
Maintenance Technician. An individual responsible for inspecting, servicing, and repairing public transportation vehicles.
Dispatcher. An individual responsible for coordinating the dispatching of buses and other vehicles in a public transportation system.
Fare Inspector. An individual responsible for ensuring passengers have purchased the correct fare and are abiding by the fare rules and regulations.
Customer Service Representative. An individual responsible for providing customer service to passengers in a public transportation system.
Traffic Coordinator. An individual responsible for monitoring traffic conditions and coordinating routes and schedules to ensure efficient operation of public transportation services.
Safety Inspector. An individual responsible for inspecting public transportation vehicles and facilities to ensure they are in compliance with safety regulations.

Frequently Asked Questions

What is the job of a Public Transportation Technician?

A Public Transportation Technician is responsible for maintaining and repairing buses, trains and other vehicles used for public transportation.

What skills do Public Transportation Technicians need?

Public Transportation Technicians must have strong mechanical and technical skills, good problem-solving abilities, and knowledge of vehicle maintenance and repair.

How much do Public Transportation Technicians earn?

The median annual salary for a Public Transportation Technician in the United States is approximately $48,000.

What qualifications are necessary to become a Public Transportation Technician?

Most employers require Public Transportation Technicians to have a high school diploma or equivalent, as well as at least two years of experience in vehicle maintenance or repair.

What type of environment do Public Transportation Technicians work in?

Public Transportation Technicians typically work in a garage or shop environment with access to tools and equipment necessary for vehicle repair and maintenance.

Web Resources

Transportation Technologies - Chattahoochee Technical College www.chattahoocheetech.edu
Public Transportation | University of Chicago safety-security.uchicago.edu
Transit Technician Level III - Northwest Florida State College www.nwfsc.edu