How to Be Freight/Cargo Shipping Clerk/Transportation Coordinator - Job Description, Skills, and Interview Questions

The role of a Freight/Cargo Shipping Clerk/Transportation Coordinator is essential in the transportation industry. They are responsible for organizing and coordinating the efficient movement of goods and materials from one destination to another. Through their expertise, they ensure that shipments are delivered on time, at the right cost and in the most efficient manner.

This important role can have a direct effect on a company’s bottom line, as timely deliveries can help to maintain customer satisfaction, while delays and other problems can cause financial losses and customer dissatisfaction. The Freight/Cargo Shipping Clerk/Transportation Coordinator must be able to understand the complexities of transportation regulations, tariffs, and logistics, as well as possessing strong organizational skills and attention to detail. By using their skills and knowledge, these professionals help to ensure that shipments are delivered safely and on time.

Steps How to Become

1. Earn a High School Diploma or GED. In order to become a freight/cargo shipping clerk/transportation coordinator, you must have a high school diploma or GED.
2. Pursue an Education in Logistics or Supply Chain Management. Although it is not required to become a freight/cargo shipping clerk/transportation coordinator, an education in logistics or supply chain management can be beneficial to help you understand the industry and stand out to employers.
3. Obtain Relevant Work Experience. Having some experience in the transportation field is important when applying for a freight/cargo shipping clerk/transportation coordinator position. You can gain experience by working in warehouse operations, customer service, or even in retail.
4. Get Certified. Obtaining professional certification can help you stand out from other job candidates. The American Society of Transportation and Logistics (ASTL) offers several certifications for cargo and freight clerks, such as the Certified Logistics Associate (CLA) and the Certified Logistics Technician (CLT).
5. Apply for Jobs. Once you have the necessary qualifications, you can start applying for jobs as a freight/cargo shipping clerk/transportation coordinator. You can search for job openings on job boards, in newspapers, and even through networking.

The success of a Freight/Cargo Shipping Clerk/Transportation Coordinator is contingent upon their ability to be organized, efficient, and detail-oriented. Without these qualities, it can be difficult to ensure that shipments are being sent to the correct locations, in a timely manner, and at a competitive cost. Furthermore, failing to stay up to date with the latest industry regulations and technologies can lead to delays, increased expenses, and other complications. Thus, taking the time to research best practices, staying organized and on top of documentation, and utilizing the latest freight-tracking technology are all essential elements for an ideal and efficient Freight/Cargo Shipping Clerk/Transportation Coordinator.

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Job Description

1. Freight/Cargo Shipping Clerk: Responsible for coordinating and managing the logistics of freight shipping and cargo movement. Responsible for arranging truck, rail and air transportation services, tracking shipments and preparing documents.
2. Transportation Coordinator: Responsible for providing transportation solutions for customers. Responsible for selecting carriers, negotiating rates and arranging for delivery of goods. Also responsible for tracking shipments, ensuring on-time delivery, and resolving any shipment-related issues.
3. Logistics Coordinator: Responsible for the efficient flow and storage of goods from point of origin to point of consumption. Responsible for planning, organizing and executing the transportation and storage of materials.
4. Shipping and Receiving Clerk: Responsible for ensuring that all shipments and deliveries are processed in a timely manner. Responsible for verifying accuracy of incoming and outgoing shipments and completing necessary paperwork.
5. Warehouse Supervisor: Responsible for supervising the day-to-day operations of a warehouse. Responsible for managing staff, coordinating inventory, preparing orders, and overseeing the receiving, storing, and shipping of goods.

Skills and Competencies to Have

1. Expert knowledge of shipping regulations, customs laws, and international trade regulations
2. Ability to coordinate with vendors, customers, and other departments to ensure timely delivery of goods
3. Excellent organizational and time management skills
4. Ability to work independently and in a team environment
5. Ability to handle multiple tasks simultaneously and prioritize to meet deadlines
6. Proficiency in using Microsoft Office Suite, including Excel, Word, and Outlook
7. Knowledge of transportation industry and logistics processes
8. Excellent verbal and written communication skills
9. Strong problem-solving and analytical skills
10. Experience with freight forwarding systems and software
11. Knowledge of import/export laws, tariffs, and documentation requirements
12. Ability to develop cost-effective plans for shipping and tracking cargo

Freight/Cargo Shipping Clerk/Transportation Coordinators are essential to the success of any business that relies on the safe and efficient delivery of goods. The most important skill for a successful Freight/Cargo Shipping Clerk/Transportation Coordinator is the ability to effectively manage and coordinate large shipments. This requires an individual to be highly organized, as well as having a strong knowledge of shipping regulations, logistics, and the ability to think quickly and efficiently.

being able to effectively communicate with customers, vendors, and colleagues is essential for successful operations. In order to ensure that all parties involved in the shipping process are satisfied with the results, Freight/Cargo Shipping Clerks/Transportation Coordinators must be able to effectively negotiate and problem solve. By having these skills, Freight/Cargo Shipping Clerks/Transportation Coordinators can guarantee that goods are delivered on time, within budget, and without harm.

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Frequent Interview Questions

• How familiar are you with freight/cargo shipping procedures?
• Describe a situation in which you successfully negotiated a cost reduction for a customer.
• What experience do you have in tracking and tracing shipments?
• How do you handle difficult customer requests?
• How do you stay organized when handling multiple shipments at once?
• What safety protocols do you adhere to when managing cargo?
• What would you do if a shipment was delayed due to unforeseen circumstances?
• Describe your experience in creating and managing shipping documents.
• How do you handle customer complaints related to shipping?
• What steps do you take to ensure accurate tracking and delivery of cargo?

Common Tools in Industry

1. Word Processing Software. Used to create, edit and format documents (eg: Microsoft Word).
2. Spreadsheet Software. Used to store and analyze data (eg: Microsoft Excel).
3. Database Software. Used to store, organize and retrieve data (eg: Microsoft Access).
4. Transportation Management Software. Used to manage and track shipments (eg: ShipHawk).
5. Freight Rate Software. Used to calculate shipping costs and compare rates (eg: Freightos).
6. Accounting Software. Used to track and manage financial transactions (eg: Quickbooks).
7. Email Software. Used to send and receive messages (eg: Gmail).
8. Tracking Software. Used to monitor delivery progress and ensure accurate delivery times (eg: ShipTracker).
9. Barcode Scanner Software. Used to scan barcodes and track shipments (eg: Scandit).
10. Inventory Management System. Used to track stock levels and manage inventory (eg: Fishbowl Inventory).

Professional Organizations to Know

1. National Air Cargo Association
2. American Association of Port Authorities
3. International Air Transport Association
4. National Industrial Transportation League
5. National Customs Brokers & Forwarders Association of America
6. National Private Truck Council
7. Airforwarders Association
8. Institute of International Container Lessors
9. International Warehouse Logistics Association
10. International Organization of Masters, Mates & Pilots

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Common Important Terms

1. Bill of Lading (BOL). A legal document issued by a carrier (or their agent) to the shipper that details the type, quantity, and destination of the goods being shipped.
2. Customs Clearance. The process of obtaining permission from a country's customs service to enter goods into its territory from another country.
3. Freight Forwarder. A freight forwarding company that specializes in arranging the transport of goods from one place to another.
4. Pallet. A platform used for shipping and storing goods, usually composed of wood or plastic.
5. Tracking Number. A unique identifier assigned to a package by a shipper that can be used to track its whereabouts in transit.
6. Warehousing. The process of storing and managing goods in a warehouse prior to shipping.
7. Inland Carrier. A trucking company that specializes in transporting goods over land.
8. Air Freight. Cargo transport by air, often used for international transport of goods.
9. Containerization. The practice of packing multiple items into a single container to reduce the cost of shipping.
10. Distribution Center. An establishment used to receive, store, and distribute goods to retailers and other end users.

Frequently Asked Questions

What type of duties does a Freight/Cargo Shipping Clerk/Transportation Coordinator typically perform?

Freight/Cargo Shipping Clerks/Transportation Coordinators are responsible for organizing and managing the shipping and transportation of goods from one location to another. This may include coordinating shipments with carriers, scheduling pickups and deliveries, preparing shipping documents, tracking and monitoring shipments, maintaining records, and resolving any issues that arise during the transportation process.

What qualifications are required for a Freight/Cargo Shipping Clerk/Transportation Coordinator role?

To become a Freight/Cargo Shipping Clerk/Transportation Coordinator, you typically need to have a high school diploma or equivalent, as well as experience in logistics, supply chain management, or customer service. Strong organizational, communication, and problem-solving skills are also essential for success in this role.

What types of tools and technologies do Freight/Cargo Shipping Clerks/Transportation Coordinators use?

Freight/Cargo Shipping Clerks/Transportation Coordinators use various tools and technologies to manage the shipping process. This may include freight management software, transportation management systems (TMS), customer relationship management (CRM) software, and warehouse management systems (WMS).

What is the job outlook for Freight/Cargo Shipping Clerks/Transportation Coordinators?

According to the Bureau of Labor Statistics, the job outlook for Freight/Cargo Shipping Clerks/Transportation Coordinators is projected to grow 5% from 2019 to 2029, which is faster than the average for all occupations.

What is the average salary for a Freight/Cargo Shipping Clerk/Transportation Coordinator?

The average annual salary for a Freight/Cargo Shipping Clerk/Transportation Coordinator is $41,470 in the United States. However, salaries may vary depending on experience, location, and other factors.

What are jobs related with Freight/Cargo Shipping Clerk/Transportation Coordinator?

• Transportation Security Administrator
• Transportation Research Analyst
• Public Transportation Technician
• Public Transportation Analyst
• Railroad Transportation Manager
• Courier/Package Delivery Driver/Transportation Operator
• Transportation Operations Manager
• Transportation Services Manager
• Taxi/Limousine Driver/Transportation Operator
• Transportation Coordinator

Web Resources

• Freight vs. Passenger Transportation k12-transportation.mtu.edu
• Freight Transportation | MIT Climate Portal - Freight … climate.mit.edu
• FOR TRANSPORTATION COORDINATORS | UMD DOTS transportation.umd.edu