How to Be Game Community Manager - Job Description, Skills, and Interview Questions

Jul 10, 2021 / 5 Minutes Read / By Albert

How to Become

Professional Organizations

FAQ

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Playing online video games can have a positive effect on mental health and well-being. Community managers in the game industry are essential to creating a positive and safe gaming environment. They motivate players to be more involved in the game, communicate with other players, and help to create a positive community atmosphere.

By encouraging positive interactions, they reduce the chances of cyberbullying, harassment, and other negative behaviors that can arise when playing online. community managers help to foster a sense of belonging in the gaming community, which contributes to higher levels of self-esteem and improved social skills. This, in turn, can lead to better mental health outcomes and overall wellbeing.

Steps How to Become

Get educated in the gaming industry - The gaming industry is constantly evolving, so its important to stay up-to-date on new trends and technologies. Consider earning a degree in game design, marketing, computer science, or related field.
Develop your communication skills - As a game community manager, youll need excellent verbal and written communication skills. Take classes, attend seminars, and practice communicating with others to hone your skills.
Engage in the gaming community - Join online forums and social media groups related to gaming. Participate in conversations, share your opinion, and build relationships with other gamers. This will help you gain a better understanding of the gaming community and its needs.
Acquire experience in customer service - Customer service experience is essential for game community managers. Look for opportunities to work in customer service roles, such as call centers or technical support teams.
Build a portfolio - Once you have the necessary experience, start building a portfolio of your work. Include examples of customer service interactions, blog posts, videos, and other content youve created related to gaming.
Look for job opportunities - Use online job boards and networking sites to search for game community manager jobs. You can also contact game developers directly or attend gaming events to meet potential employers.
Prepare for the job - Once youve been hired, prepare for your new role by reading up on the game youll be managing and familiarizing yourself with the companys policies and procedures.

The success of any game community is largely dependent on the quality of its Community Manager. To ensure that a Community Manager remains updated and qualified, they must stay abreast of the latest trends in the gaming industry, understand the preferences of their target audience and be aware of new technologies that could affect the game and its players. they must keep in contact with other Community Managers to share ideas and best practices.

Furthermore, they should participate in relevant events, such as game conferences, expositions and conventions, to network, learn and stay informed. Finally, they should participate in online forums and social media groups to get insight into the concerns of their players and offer solutions. As such, by staying informed, networking and engaging with their players, a Community Manager can ensure that they remain updated and qualified.

You may want to check Game Tester, Indie game Developer, and Game Technical Support Manager for alternative.

Job Description

Monitor online forums and social media accounts to track user feedback and identify potential issues.
Respond promptly to customer inquiries and complaints.
Develop and maintain relationships with the gaming community.
Manage the moderation of player-generated content.
Analyze community metrics to uncover trends and opportunities for improvement.
Organize and host events to create a strong player base.
Collaborate with game developers and other stakeholders to ensure a positive gaming experience.
Establish guidelines and enforce rules to protect the games integrity.
Create content and promotional materials to increase brand awareness and engagement.
Measure and report on the effectiveness of campaigns and initiatives.

Skills and Competencies to Have

Understanding of the gaming industry, trends and emerging platforms.
Ability to develop engaging content and manage social media channels.
Knowledge of community management processes and best practices.
Analytical skills for gathering insights from data.
Excellent communication and interpersonal skills.
Ability to monitor and respond quickly to customer feedback.
Experience with customer service and customer support tools.
Creative problem-solving skills.
Project management skills for coordinating multiple tasks simultaneously.
Strong organizational and time-management skills.

Being a successful game community manager requires several important skills. The ability to build relationships and trust with players is essential, as it allows for a better understanding of their needs and desires. having excellent communication skills is essential for staying in touch with the community and conveying messages effectively.

An understanding of game mechanics and an ability to explain them clearly to new players can also be beneficial. Knowing how to use various social media platforms is also key, as this provides a great way to spread news and information and keep players engaged. Finally, problem solving skills help when dealing with complex or difficult situations, while a creative mindset helps to develop engaging content that will keep the community interested.

All of these skills together create a successful game community manager who can foster a strong and supportive environment for players.

PC game Tester, Game Technician, and Flash game Developer are related jobs you may like.

Frequent Interview Questions

What experience do you have in gaming and community management?
How do you stay organized in a fast-paced and high-pressure environment?
What strategies have you implemented to engage and grow a gaming community?
How do you respond to conflicts that arise within the gaming community?
What techniques do you use to ensure that all players are heard and respected?
How do you collaborate with developers and other stakeholders to ensure the gaming community is successful?
What challenges have you faced when managing a gaming community?
What activities or initiatives have you used to promote the gaming community?
How do you monitor the success of the gaming community?
What measures do you take to ensure the gaming community stays safe and secure?

Common Tools in Industry

Forum Software. A platform used to create and manage online discussion forums and message boards (eg: Discourse).
Social Media Management. Tools designed to help manage and monitor social media accounts (eg: Hootsuite).
Content Management System. A platform used to create, manage, and publish digital content (eg: WordPress).
Communication Software. Tools used for real-time communication with customers, players, and other community members (eg: Slack).
Analytics Software. Platforms used to track user behavior and engagement with community content (eg: Google Analytics).
Email Marketing Software. Tools used to create and send automated emails to subscribers (eg: Mailchimp).
Community Platforms. Platforms used to build and manage online communities (eg: Jive).
Gamification Platforms. Tools used to reward players for engaging with the community (eg: BigDoor).

Professional Organizations to Know

International Game Developers Association (IGDA)
Academy of Interactive Arts & Sciences (AIAS)
Entertainment Software Association (ESA)
International Game Network (IGN)
Game Developers Conference (GDC)
International Game Developers Association Europe (IGDA-E)
International Mobile Gaming Awards (IMGA)
National Association of Professional Video Game Testers (NAPVT)
Game Audio Network Guild (GANG)
Academy of Adventure Gaming Arts & Design (AAGAD)

We also have Game Administration Manager, Simulation game Developer, and Shooter game Developer jobs reports.

Common Important Terms

Community Management. A type of marketing and customer service that focuses on building relationships with players and creating a positive gaming experience.
Gamification. The process of adding game-like elements to non-game activities to increase engagement and motivation.
Moderation. The practice of monitoring and regulating online content to keep it appropriate, helpful, and safe.
Content Curation. The process of selecting, organizing, and sharing digital content to meet the needs of an audience.
Analytics. The process of collecting, analyzing, and interpreting data in order to make informed decisions.
Quality Assurance. The process of testing, verifying, and validating the quality of products or services.
Customer Service. The practice of providing assistance and support to customers in order to ensure their satisfaction.
Social Media Management. The process of monitoring, engaging, and responding to conversations on social media channels.

Frequently Asked Questions

What is a Game Community Manager?

A Game Community Manager is a professional responsible for cultivating and managing relationships with players in online gaming communities.

What skills are needed to be a successful Game Community Manager?

To be successful, a Game Community Manager should possess strong communication and social media skills, be knowledgeable about the game, and have a deep understanding of the gaming community and its needs.

What is the typical salary range for a Game Community Manager?

The typical salary range for a Game Community Manager varies with experience and location, but typically falls between $50,000 and $75,000 per year.

What types of tasks does a Game Community Manager perform?

A Game Community Manager typically performs tasks such as moderating forums and social media channels, responding to customer inquiries, organizing events and tournaments, managing content creation, and liaising with developers and publishers.

How important is customer service to a successful Game Community Manager?

Customer service is extremely important to a successful Game Community Manager. Providing prompt, friendly, and helpful customer service is essential to maintaining relationships with players and keeping them engaged.