How to Be Delivery Driver - Job Description, Skills, and Interview Questions

Jan 26, 2023 / 5 Minutes Read / By Albert

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The rise of delivery driver jobs has had a sizable effect on the economy. By providing an easy way for customers to have goods and services delivered to their door, these drivers have created a demand for their services. The growth of this job market has created more jobs, which in turn stimulates the economy.

It has also opened up new opportunities for those who may not have had access to certain goods or services before. This has led to an increased purchasing power for consumers, allowing them to buy more goods and services than they would have been able to otherwise. it has helped reduce traffic congestion in cities and towns by reducing the number of vehicles on the road.

Overall, the rise of delivery driver jobs has had a positive impact on the economy.

Steps How to Become

Obtain a valid drivers license. Most delivery drivers are required to have a valid drivers license, with a clean driving record. Depending on the type of delivery driver position, you may need a commercial drivers license (CDL).
Get a vehicle. Most delivery drivers are required to provide their own vehicle for deliveries. Depending on the type of deliveries you plan to do, you may need to invest in a larger vehicle such as a van or truck.
Complete safety and training courses. Many delivery companies offer safety and training courses to prepare their drivers for the job. These courses can help you learn basic driving skills and the companys policies and procedures.
Apply for delivery driver positions. Once you have the necessary qualifications, you can start applying for delivery driver positions at various companies. Be sure to read job descriptions carefully and be prepared to answer any questions related to your qualifications and experience.
Participate in an interview. Most delivery companies require an in-person or phone interview as part of the hiring process. Be prepared to answer questions about your driving experience and any customer service skills you may have.
Pass a background check. Most delivery companies require applicants to pass a background check before they can be hired. Be prepared to provide contact information for past employers and any other relevant information that could come up during the background check process.
Complete onboarding requirements. Once you have been hired, you will need to complete any onboarding requirements set by the employer. This may include drug testing, safety training, and orientation sessions.

Being a delivery driver requires a wide range of skills and qualifications to be successful. The ability to be organized, with good time management and multitasking skills is essential. A valid drivers license, clean driving record and knowledge of local roads, traffic laws, and safety regulations are all essential components of the job.

Being friendly and courteous with customers is also an important part of the job. the ability to read maps, use GPS systems and be comfortable with technology such as computers and smartphones is necessary. Having a customer service background is also helpful for a delivery driver.

Having a basic understanding of customer service principles and experience with problem solving can help to ensure that customers receive the best possible service. Finally, having a flexible schedule is an important aspect of being a successful delivery driver as this job often requires long hours, weekend and holiday shifts.

You may want to check Bulk Mail Clerk, Mail Processing Clerk, and Postal Services Manager for alternative.

Job Description

Pick up and deliver packages to customers in a timely manner.
Load and unload trucks with packages.
Follow all safety procedures while on the road.
Familiarize yourself with the local area and roads.
Inspect the condition of assigned vehicle before and after delivery trips.
Report any vehicle defects, accidents, traffic violations, or damage to the supervisor immediately.
Maintain accurate records, such as vehicle logs, delivery records, and customer receipts.
Ensure all deliveries are completed in a safe and timely manner.
Collect payments from customers when necessary.
Provide excellent customer service to clients by answering their questions and addressing any concerns they may have.

Skills and Competencies to Have

Ability to read, understand, and follow written and verbal instructions
Ability to accurately read maps and use navigation systems
Knowledge of basic motor vehicle maintenance and safety
Good organizational and time management skills
Ability to lift and carry heavy packages safely
Strong customer service skills
Knowledge of the local area and street layout
Good problem-solving skills
Ability to handle cash and credit card payments
Knowledge of relevant road regulations and traffic laws

The ability to problem solve is one of the most important skills for a delivery driver to have. This is because delivery drivers often encounter a variety of obstacles and challenges that must be solved in order to complete their route. When a driver is faced with a difficult situation, such as a customer who refuses to pay or a roadblock, they must be able to think quickly and come up with a suitable solution.

Good problem-solving skills are critical for success as a delivery driver, as they can help drivers navigate difficult circumstances while still ensuring they meet their deadlines. Good problem-solving skills also help drivers stay safe on the road by helping them identify possible dangers and take the necessary precautions to prevent accidents. Finally, having strong problem-solving skills can help drivers build strong relationships with their customers, allowing them to provide better service and earn customers trust.

Postal Courier, Mailroom Assistant, and Mail Handler are related jobs you may like.

Frequent Interview Questions

How would you handle a difficult customer?
What makes you an ideal candidate for this position?
What experience do you have with driving a delivery vehicle?
Do you have any experience working with GPS navigation systems?
How do you handle time management when making deliveries?
Are you comfortable with using mobile apps to track and document deliveries?
What safety protocols do you follow when driving a delivery vehicle?
How do you handle a damaged delivery item or incorrect order?
What is your experience with loading and unloading delivery items?
Are you comfortable communicating with customers in person, by phone or through email?

Common Tools in Industry

Vehicle. Vehicle used to transport goods (eg. Car, truck, van).
GPS Navigation System. System used to guide drivers to their destination (eg. Google Maps, Waze).
Map Reading Skills. Ability to interpret maps to determine the best route (eg. Reading street maps, topographic maps).
Courier Software. Software used to manage delivery orders and routes (eg. Delivery. com, Roadie).
Communication Equipment. Equipment used to communicate with customers/dispatchers (eg. Cell phone, two-way radio).
Customer Service Skills. Ability to interact with customers in a professional and friendly manner (eg. Greeting customers, addressing complaints).
Time Management Skills. Ability to manage time effectively to meet deadlines (eg. Prioritizing tasks, setting achievable goals).
Organization Skills. Ability to organize items for efficient delivery (eg. Stacking packages correctly, labeling items).

Professional Organizations to Know

American Trucking Associations
National Association of Small Trucking Companies
National Private Truck Council
National Independent Automobile Dealers Association
National Association of City Transportation Officials
International Foodservice Distributors Association
National Private Fleet Council
National Private Motorists Association
International Brotherhood of Teamsters
Transportation Intermediaries Association

We also have Mailroom Supervisor, Postal Machine Operator, and Substitute Postal Worker jobs reports.

Common Important Terms

Delivery Scheduling. The process of creating, managing and optimizing the delivery routes for drivers.
Route Optimization. The process of finding the most efficient route between multiple delivery locations.
GPS Navigation. A system that uses satellites to determine the location of a vehicle, and helps guide them to their destination.
Vehicle Maintenance. The process of regularly inspecting and servicing a vehicle to ensure it is in good condition for delivery routes.
Traffic Awareness. The ability to recognize and adjust driving routes according to traffic conditions on the road.
Road Safety. Practices that reduce the risk of accidents or injuries on the road.
Communication Skills. The ability to effectively communicate with customers, co-workers, and other drivers on the road.

Frequently Asked Questions

What are the minimum requirements for becoming a Delivery Driver?

The minimum requirements for becoming a Delivery Driver typically include a valid drivers license and a clean driving record. Depending on the company, additional requirements may include a background check and minimum age (usually 21).

What is the average salary of a Delivery Driver?

The average salary of a Delivery Driver is typically between $11 and $16 per hour, depending on experience.

What type of vehicle do Delivery Drivers typically use?

Delivery Drivers typically use their own personal vehicle, such as a car, SUV, or van.

What kind of benefits do Delivery Drivers usually receive?

Benefits for Delivery Drivers typically include mileage reimbursement, tips, and flexible hours. Some companies may also provide additional benefits such as health insurance and paid time off.

How long does it usually take to become a Delivery Driver?

It usually takes between 1-3 days to become a Delivery Driver, depending on the companys onboarding process.

Web Resources

Customer Service Delivery Driver Career Center | University of ... careers.usc.edu
Entry Level Delivery Driver Helper - Lancaster County Career ... lancasterctc.edu
Pick-Up and Delivery Driver Greeley, CO - career.uccs.edu career.uccs.edu