How to Be Commercial Cleaning Manager - Job Description, Skills, and Interview Questions

Feb 26, 2023 / 6 Minutes Read / By Albert

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The Cleaning Manager plays a key role in the efficiency of a business. Without the Cleaning Manager, proper cleaning standards and protocols may not be met, resulting in a wide range of preventable issues. From health concerns due to dirty surfaces, to decreased customer satisfaction due to a cluttered or disorganized environment, lack of cleanliness can have an adverse effect on a business's overall performance.

The Cleaning Manager is responsible for ensuring that proper cleaning procedures are followed, and that the workplace is kept up to a high standard. This includes selecting the right cleaning products and equipment, regularly inspecting the premises, and training staff on proper cleaning techniques. By carrying out these duties, the Cleaning Manager can help ensure that the business runs smoothly, and that customers remain happy and safe.

Steps How to Become

Obtain a High School Diploma or GED. A high school diploma or GED is the minimum educational requirement to become a commercial cleaning manager.
Gain Relevant Experience. Most employers prefer to hire experienced candidates for commercial cleaning management positions. Consider working as a cleaner or supervisor in the industry to gain relevant experience.
Pursue Further Education. Pursuing a degree in business, management, or a related field can be beneficial for aspiring commercial cleaning managers. Additional training in leadership, customer service, and communication can also be helpful.
Obtain Certification. Certification may not be required to become a commercial cleaning manager, but it can help demonstrate expertise and knowledge in the field. Consider obtaining certification from a recognized professional organization, such as the Building Service Contractors Association International (BSCAI).
Become Familiar With Industry Regulations. Commercial cleaning managers should become familiar with relevant laws and regulations related to their field. They should also stay up-to-date on changes in the industry and new technologies.
Develop Leadership Skills. As a commercial cleaning manager, youll need to be an effective leader. Consider taking courses or workshops in leadership and management to hone your skills.
Network. Networking with other professionals in the industry is an important step in becoming a commercial cleaning manager. This can help you stay up-to-date on trends and job opportunities in the field.
Apply for Jobs. Once you have the necessary qualifications, start applying for jobs as a commercial cleaning manager. Use job boards, professional organizations, and other resources to search for open positions.

To stay ahead and qualified as a Cleaning Manager, it is important to stay informed about the latest trends in the industry. Staying abreast of the latest cleaning technologies, techniques and methods allows one to be more efficient and productive in their job. it is important to maintain a good relationship with customers and have strong communication skills in order to effectively communicate cleaning requirements.

Furthermore, having an understanding of the health and safety regulations that must be adhered to while cleaning can help ensure a safe and clean environment for everyone. Finally, staying up to date with certifications and training can help to demonstrate ones commitment to excellence. By staying informed and taking proactive steps, Cleaning Managers can remain qualified, successful and ahead of their competition.

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Job Description

Develop and implement effective cleaning protocols for the commercial space
Train, evaluate and manage cleaning staff
Plan and coordinate the daily cleaning schedule
Ensure compliance with all relevant health and safety regulations
Monitor and order supplies for the cleaning team
Manage budget for cleaning services
Maintain and update records of cleaning activities
Supervise and inspect the quality of cleaning services
Develop strategies to optimize cleaning procedures
Liaise with clients to ensure cleaning expectations are met

Skills and Competencies to Have

Knowledge of cleaning procedures, products, and equipment
Understanding of safety and health regulations
Ability to train and manage staff
Excellent communication, interpersonal, and customer service skills
Ability to develop and implement plans and schedules
Ability to maintain records and analyze data
Ability to troubleshoot and resolve problems
Attention to detail
Time management and organizational skills
Ability to work independently and in a team environment

One of the most important skills for a Cleaning Manager is the ability to effectively lead and manage a team. Without strong leadership, a cleaning team will not be able to function efficiently and could lead to sloppy work and decreased customer satisfaction. Poor management can also lead to an increase in employee turnover, which can be costly for the company.

A Cleaning Manager must possess excellent communication and organizational skills in order to effectively communicate tasks, provide feedback, and keep track of progress. The manager should also have a deep understanding of cleaning techniques, safety protocols, and chemical usage in order to ensure that the job is done correctly. a Cleaning Manager must be able to effectively delegate tasks, motivate the team, and create a positive work environment in order to ensure that the job is done right.

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Frequent Interview Questions

What experience do you have in commercial cleaning management?
How would you handle a challenging situation with a client or contractor?
What strategies have you used to ensure the highest quality service for your clients?
Describe a time when you had to make difficult changes to a cleaning routine and the results of those changes.
How do you motivate your team to meet deadlines and stay organized?
What techniques do you use to manage and budget costs?
What safety protocols are you familiar with and how do you ensure they are followed?
How do you stay up-to-date on new products, techniques and regulations in the industry?
What do you consider to be the most important goals of a commercial cleaning manager?
What would you do if a customer is not satisfied with the services provided?

Common Tools in Industry

Vacuum Cleaner. A device used to clean carpets, floors, and other surfaces by suction. (Eg: Hoover Vacuum Cleaner)
Broom and Dustpan. A brush with bristles and a dustpan used to sweep away dirt and debris. (Eg: Rubbermaid Dustpan and Broom Set)
Mop. A cleaning tool with a cloth or sponge head used to clean floors. (Eg: O-Cedar EasyWring Microfiber Spin Mop)
Cleaning Chemicals. Chemical-based cleaning solutions used to disinfect and remove dirt, grease, and other contaminants. (Eg: Lysol Disinfectant Spray)
Window Cleaner. A liquid cleaning solution used to clean windows and glass surfaces. (Eg: Windex Glass Cleaner)
Carpet Cleaner. A machine used to deep clean carpets and remove dirt, stains, and odors. (Eg: Bissell Big Green Deep Cleaning Machine)
Trash Bags. Bags used to collect and dispose of garbage. (Eg: Hefty Strong Large Trash Bags)
Paper Towels. Absorbent paper sheets used to clean and dry surfaces. (Eg: Bounty Select-A-Size Paper Towels)
Sponges. A soft cleaning tool that can be used to scrub surfaces and absorb liquids. (Eg: Scotch-Brite Non-Scratch Sponge)
Disinfecting Wipes. Pre-moistened disposable wipes used to disinfect and clean surfaces. (Eg: Clorox Disinfecting Wipes)

Professional Organizations to Know

International Sanitary Supply Association (ISSA)
Building Service Contractors Association International (BSCAI)
National Air Duct Cleaners Association (NADCA)
Restoration Industry Association (RIA)
International Professional Cleaning Association (IPCA)
Window Cleaning Resource Association (WCRA)
Cleaning Management Institute (CMI)
Cleaning Equipment Trade Association (CETA)
Green Clean Institute (GCI)
Institute of Inspection Cleaning and Restoration Certification (IICRC)

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Common Important Terms

Janitorial Services. Services that involve the cleaning and maintenance of the interior and exterior of buildings, such as dusting, mopping, vacuuming, emptying trash cans, and window washing.
Sanitation. The process of keeping a facility clean and safe by removing dirt, germs, and bacteria.
Hazardous Waste Management. The process of safely handling, storing, and disposing of hazardous waste in compliance with government regulations.
Carpet Cleaning. The process of removing dirt and stains from carpets using specialized equipment and cleaning agents.
Floor Care. The process of cleaning, protecting, and maintaining different types of flooring, such as tile, wood, vinyl, and stone.
Restroom Maintenance. The process of cleaning and sanitizing restrooms to maintain a healthy environment for users.
Waste Disposal. The safe and hygienic disposal of garbage and other waste materials.
Pest Control. The process of controlling or eliminating insects and other pests that are harmful to humans, animals, and plants.
Recycling. The process of collecting, sorting, and processing materials that can be used again instead of discarding them as waste.

Frequently Asked Questions

What is the primary job duty of a Commercial Cleaning Manager?

The primary job duty of a Commercial Cleaning Manager is to manage a team of cleaning staff to ensure that commercial spaces are maintained to a high standard of cleanliness.

What qualifications are required for a Commercial Cleaning Manager?

Generally, a Commercial Cleaning Manager should have a high school diploma or GED, and prior experience in cleaning services or management. Some employers may also require additional certifications or qualifications.

What are some of the key skills needed to be a successful Commercial Cleaning Manager?

A successful Commercial Cleaning Manager should have strong organizational, interpersonal, and customer service skills. They should also have the ability to lead and motivate a team, as well as an understanding of safety and health regulations.

What is the average salary for a Commercial Cleaning Manager?

According to PayScale, the average salary for a Commercial Cleaning Manager is $40,769 per year.

What type of environment does a Commercial Cleaning Manager typically work in?

A Commercial Cleaning Manager typically works in a variety of commercial spaces such as offices, warehouses, retail stores, and other places of business.