How to Be Commercial Security Technician - Job Description, Skills, and Interview Questions

The installation of a commercial security system is an important step in protecting a business from potential threats. It can help deter criminals from targeting a business, discourage vandalism and potentially prevent losses from theft. In addition, the installation of a commercial security system can improve employee safety and reduce liability risks for the business.

Through the use of motion detectors, cameras, alarms and access control systems, a commercial security system can be installed to monitor the premises and protect assets. When properly implemented, a commercial security system can provide a high degree of protection and peace of mind for business owners.

Steps How to Become

1. Obtain a high school diploma or equivalent. Most commercial security technicians require at least a high school diploma or equivalent. This may include a GED, completion of a trade school, or other educational program.
2. Get trained in the field of commercial security. Many programs offer courses in commercial security technology, such as access control systems, CCTV systems, and alarm systems. Depending on the program, this may include classroom and lab instruction and certification exams.
3. Gain experience in the field of commercial security. This may include internships or apprenticeships with companies that specialize in commercial security systems. This can provide hands-on experience and help build a resume.
4. Develop skills in customer service. As a commercial security technician, you must be able to effectively communicate with customers and handle customer inquiries.
5. Obtain certification from an accredited organization. Organizations such as the National Institute for Certification in Engineering Technologies (NICET) offer certifications for various fields of engineering technology, including commercial security.
6. Maintain your certification by taking continuing education courses. This will help you stay up to date on the latest technologies and trends in the field of commercial security.

In order to stay ahead and qualified as a Commercial Security Technician, one must stay up-to-date on the latest security technologies and practices. This means having a working knowledge of the newest products and services available in the marketplace, as well as understanding how best to apply them in a commercial setting. Additionally, it is important to take advantage of continuing education opportunities and training courses that can help keep technicians abreast of industry changes and trends. Keeping a keen eye on the security landscape and staying on top of industry developments can ensure that a technician is well-equipped to handle any security situation they may be presented with.

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Job Description

1. Install security systems in commercial buildings, such as access control systems, CCTV systems, and alarm systems.
2. Troubleshoot and repair security systems.
3. Program and configure security systems to meet customer requirements.
4. Conduct on-site surveys to assess customer needs and provide recommendations for security system installations and upgrades.
5. Conduct routine maintenance on security systems to ensure optimal performance.
6. Provide customer training on proper operation of security systems.
7. Respond to emergency service calls in a timely manner.
8. Monitor customer’s security systems remotely and conduct any necessary repairs or adjustments.
9. Maintain accurate records of service calls, parts used, and customer payments.
10. Follow safety protocols when working with electrical wiring, equipment, and tools.

Skills and Competencies to Have

1. Knowledge of security systems and alarm systems
2. Understanding of electrical wiring and systems
3. Ability to read blueprints and diagrams
4. Skilled in troubleshooting and problem-solving
5. Knowledge of CCTV systems
6. Proficient in the use of hand and power tools
7. Ability to work in confined spaces
8. Knowledge of access control systems
9. Knowledge of fire safety systems
10. Familiarity with local regulations and codes
11. Ability to lift heavy objects
12. Excellent communication and customer service skills
13. Ability to work independently or in a team environment
14. Ability to follow instructions and complete tasks in a timely manner
15. Knowledge of computer networks, hardware, and software

Having a good technical aptitude is essential for a successful career as a Commercial Security Technician. This means having a strong understanding of electrical components, systems, and installation techniques. A commercial security technician must be able to troubleshoot and identify any issues with equipment and make the necessary repairs.

In addition, they must be well-versed in the latest security technologies, such as access control systems, alarm systems, and CCTV systems. They must also have good communication skills to discuss security solutions with clients. Finally, customer service skills are essential in order to provide customers with the best service possible.

All of these skills are key components to becoming a successful commercial security technician and providing the highest quality of service to customers.

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Frequent Interview Questions

• Why did you choose to pursue a career as a Commercial Security Technician?
• What experience do you have in commercial security systems installation and maintenance?
• What computer software and hardware related to security systems are you familiar with?
• How do you stay abreast of the latest developments in the security industry?
• Describe a complex security system installation that you have completed.
• What makes you uniquely qualified to be a Commercial Security Technician?
• What strategies do you employ when troubleshooting security system malfunctions?
• How do you ensure customer satisfaction when working on a security system project?
• How do you handle pressure and multiple priorities in a security system installation?
• How do you handle difficult customers or situations in the security industry?

Common Tools in Industry

1. Security System Control Panel. Used to monitor and control the security systems in a commercial setting. (eg: DSC Maxsys)
2. Security Camera Systems. Used to monitor and record activity in a commercial setting. (eg: Hikvision IP Camera)
3. Door Locks. Used to secure access to a commercial setting. (eg: Schlage Connect)
4. Alarm Systems. Used to detect and alert of unauthorized activity in a commercial setting. (eg: Honeywell Lynx Touch)
5. Networking Equipment. Used to connect and control the components of a security system. (eg: Ubiquiti EdgeRouter)
6. Access Control Systems. Used to control who is allowed access to a building or area. (eg: Kantech EntraPass)
7. Fire Alarm Systems. Used to detect and alert of potential fire hazards in a commercial setting. (eg: System Sensor)
8. Intercom Systems. Used to communicate with visitors or personnel in a commercial setting. (eg: Aiphone IX Series)
9. Biometric Access Controls. Used to identify authorized personnel entering a commercial setting. (eg: Suprema BioLite)
10. Panic Alarms. Used to alert personnel of potential danger in a commercial setting. (eg: Digital Monitoring Products Panic Button)

Professional Organizations to Know

1. International Association of Certified Home Inspectors (InterNACHI)
2. The National Fire Protection Association (NFPA)
3. The National Burglar and Fire Alarm Association (NBFAA)
4. ASIS International (formerly known as American Society for Industrial Security)
5. Security Industry Association (SIA)
6. Building Owners and Managers Association International (BOMA)
7. The Central Station Alarm Association (CSAA)
8. The Electronic Security Association (ESA)
9. The National Institute for Certification in Engineering Technologies (NICET)
10. The National Electrical Contractors Association (NECA)

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Common Important Terms

1. Access Control Systems. A security system that restricts access to authorized personnel. It uses various methods such as identification cards, biometrics, and keypads to control access to secure areas.
2. Alarm Monitoring. The process of monitoring electronic security devices such as motion detectors, smoke detectors, and glass break sensors to detect intrusions or other emergencies.
3. CCTV Surveillance. The use of closed-circuit television (CCTV) cameras to monitor activity in a given area.
4. Fire Alarm Systems. A system designed to alert occupants of a building in the event of a fire or smoke detection.
5. Intrusion Detection Systems. A system designed to detect unwanted entry into a building or area. They can be further divided into active and passive systems.
6. Lock and Key Systems. A system that uses physical keys and locks to control access to a secure area.
7. Perimeter Protection. The use of physical barriers such as fences, walls, and gates to control access to a secure area.
8. Physical Security. The use of various measures such as locks, alarms, and surveillance cameras to protect property and personnel from unauthorized access.

Frequently Asked Questions

Q1: What are the responsibilities of a Commercial Security Technician? A1: A Commercial Security Technician is responsible for installing, maintaining, and troubleshooting security systems such as intrusion prevention, surveillance cameras, access control, and fire protection systems. They must also be knowledgeable about local security regulations and laws. Q2: What type of training is required for a Commercial Security Technician? A2: A Commercial Security Technician must have a high school diploma or equivalent and must complete a training program related to security systems. Additionally, they must be certified by the National Institute for Certification in Engineering Technologies. Q3: What skills are necessary to be a successful Commercial Security Technician? A3: To be successful as a Commercial Security Technician, one must have excellent problem-solving skills, be detail-oriented, and be able to think quickly under pressure. Additionally, they must have strong knowledge of security protocols and be able to interpret technical manuals and schematics. Q4: What is the salary range for a Commercial Security Technician? A4: The salary range for a Commercial Security Technician typically ranges from $35,000 to $50,000 per year. Q5: What types of companies employ Commercial Security Technicians? A5: Commercial Security Technicians are employed by companies such as security firms, alarm companies, or technology companies. They may also work for government agencies or private businesses.

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Web Resources

• IT and Security Technician – Tooele Technical College tooeletech.edu
• University of Florida - Details - Physical Security Technician I explore.jobs.ufl.edu
• Physical Security Technician | Human Resources at PCC www.pcc.edu