How to Be Casino Change Person - Job Description, Skills, and Interview Questions

Mar 12, 2023 / 5 Minutes Read / By Albert

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Being a casino change person has a variety of responsibilities and impacts on the gaming process. One of their key duties is to provide customers with casino chips or tokens in exchange for cash. This exchange process helps to ensure that all customers are playing with the same denominations of chips and makes it easier to track the money being wagered.

By facilitating this exchange, the casino change person also reduces the need for the casino to have large amounts of cash on hand. This helps to reduce the risk of theft, as well as making it easier to manage cash flow and keep track of profits. Furthermore, by providing customers with chips and tokens, the change person is helping to create a more secure and efficient gaming experience - one that is necessary for the casino to remain successful.

Steps How to Become

Complete a high school diploma or equivalent. Most employers require change persons to have a high school diploma or its equivalent.
Obtain a gaming license. Casinos often require change persons to obtain a gaming license before they can be hired. Requirements for obtaining a license vary from state to state, and may include a criminal background check, drug testing, and proof of residency.
Apply for a job as a change person. Many casinos advertise job openings on their websites and in local newspapers. You can also contact the personnel department of local casinos to inquire about job openings.
Prepare for an interview. In addition to discussing your education and work experience, you may be asked to demonstrate your ability to count money and make change quickly and accurately.
Undergo on-the-job training. Once hired, you will be given on-the-job training to familiarize you with the casinos policies and procedures.
Follow all safety and security protocols. Change persons must always be aware of their surroundings and follow all of the casinos safety and security protocols, such as notifying security if suspicious activity is observed.

A Casino Change Person is an important member of a casino team, responsible for exchanging coins and bills for casino chips. To become a skilled and qualified Casino Change Person, an individual must possess a number of key traits. For example, they must have exceptional customer service skills and be able to manage large sums of money accurately and efficiently.

Furthermore, they must be able to identify counterfeit bills and coins quickly, as well as be familiar with all types of casino games, so they can explain rules and regulations to customers. Finally, they must have a good understanding of various security protocols and methods, so they can maintain the safety of all customers and employees in the casino. Having these skills and qualifications will enable a Casino Change Person to successfully do their job and ensure that the casino runs smoothly and securely.

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Job Description

Count Money - Counts money to ensure that the right amount of currency is in the cash drawer and that it is balanced.
Issue Change - Issues change to customers in exchange for chips or tokens.
Exchange Currency - Exchanges foreign currency for domestic currency such as dollars.
Manage Cash Drawer - Manages the cash drawer by replenishing it with coins and bills, removing excess cash and balancing the drawer at the end of each shift.
Record Transactions - Records all transactions into the casino's system and ensures that all money is accounted for properly.
Assist Customers - Provides customer service to patrons of the casino by offering information, answering questions, and resolving customer issues.
Monitor Security Cameras - Monitors security cameras and other surveillance equipment to ensure that the casino floor is secure and safe.
Report Suspicious Activity - Reports any suspicious activity to the appropriate authorities.

Skills and Competencies to Have

Extensive knowledge of gaming regulations in the state/jurisdiction.
Ability to count and verify large sums of money quickly and accurately.
Ability to communicate effectively with customers and fellow employees.
Knowledge of casino policies and procedures.
Ability to remain organized and efficient in a fast-paced environment.
Possess a high level of honesty and integrity.
Ability to handle large amounts of cash securely.
Ability to identify counterfeit currency.
Ability to balance a cash drawer at the end of each shift.
Working knowledge of basic computer systems and software.

Casino change persons have an important job in maintaining the accuracy and security of a casino's cash flow. Having excellent communication and customer service skills is essential for success in this role. Being able to think quickly and remain calm in a fast-paced environment is key to making sure that transactions are handled efficiently and accurately.

having strong organizational skills helps them keep track of the large amounts of money that pass through their hands on a daily basis. Furthermore, having knowledge of relevant laws and regulations is necessary to ensure that all transactions are handled legally. As a result, casino change persons are an essential part of any casino's operations, as they are responsible for making sure that all money transactions are handled with integrity.

Casino Hostess, Casino Cage Worker, and Casino Room Attendant are related jobs you may like.

Frequent Interview Questions

What experience do you have working as a Casino Change Person?
How do you handle difficult customer situations?
Describe the process of making change for customers.
What methods do you use to ensure accuracy when counting money?
How do you handle large amounts of cash?
How do you handle customer complaints effectively?
What safety precautions do you take when handling cash?
What strategies do you use to minimize cash losses?
What have you done in previous positions to increase customer satisfaction and retention?
How do you stay organized during a busy shift?

Common Tools in Industry

Money Counting Machine. A machine used to quickly and accurately count money. (eg: Cashier counting money with a money counting machine)
Change Dispenser. A machine that dispenses coins or tokens in exchange for paper currency. (eg: Casino attendant dispensing coins from a change dispenser)
Currency Verification Machine. A machine used to detect counterfeit bills. (eg: Casino personnel using a currency verification machine to detect fake bills)
Token Tray. A tray used to store and transport tokens. (eg: Casino attendant carrying a token tray to the gaming table)
Coin Sorter. A machine used to sort coins by denomination. (eg: Casino employee sorting coins with a coin sorter)
Cash Register. An electronic device used to record and track sales and purchases. (eg: Casino cashier ringing up a customer's purchase on a cash register)

Professional Organizations to Know

American Gaming Association
International Association of Gaming Advisors
International Gaming Institute
National Indian Gaming Association
National Council on Problem Gambling
The Casino Management Association
International Casino Conference
Global Gaming Expo
European Casino Association
World Casino and Gaming Consortium

We also have Casino Greeter, Casino Manager, and Casino Banker jobs reports.

Common Important Terms

Casino Cage. A secure area within the casino where customers can exchange money for chips, tokens, and other gaming items.
Chip Runner. A person who takes chips, tokens, and other gaming items to and from tables for players or the casino cage.
Slot Attendant. An employee of a casino that assists slot machine players and monitors the machines for irregularities.
Pit Boss. An employee who oversees a particular section of a casino, such as the blackjack tables or the slot machines.
Cashier. An employee responsible for handling customer transactions, such as cashing out chips or exchanging currency.
Banker. An employee responsible for managing the casino's finances and accounting.
Surveillance Officer. An employee responsible for monitoring activities in the casino and its premises.
Floor Supervisor. An employee responsible for overseeing the activities of casino staff and customers in a particular area.

Frequently Asked Questions

What is a Casino Change Person?

A Casino Change Person is a professional who is responsible for providing change to customers in gaming establishments. They are responsible for exchanging large denominations of money for smaller denominations, as well as providing chips to customers.

What qualifications are necessary to become a Casino Change Person?

To become a Casino Change Person, individuals must possess a high school diploma or equivalent, along with some experience in handling and counting money. Additionally, they must be able to pass a background check and drug test.

What are the primary duties of a Casino Change Person?

The primary duties of a Casino Change Person involve exchanging large denominations of money for smaller denominations, as well as providing chips to customers. They must also be able to accurately count and track money, and monitor the cash drawer.

What is the average salary of a Casino Change Person?

The average salary of a Casino Change Person is around $30,000 per year.

What hours do Casino Change Persons typically work?

Casino Change Persons typically work full-time hours in shifts, which can include nights, weekends, and holidays. They may also be required to work overtime during peak seasons.