How to Be Voice System Administrator - Job Description, Skills, and Interview Questions

Jan 19, 2021 / 5 Minutes Read / By Albert

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The cause and effect of a System Administrator's voice is critical to the success of any business. A System Administrator is responsible for maintaining and managing the telecommunications systems that are essential to the operations of a business. Without the proper maintenance and management of the system, businesses could face crippling issues such as decreased productivity, inadequate customer service, and even a complete breakdown of the system.

a System Administrator must have the ability to provide timely support and to troubleshoot any problems that may arise. With the right voice system administrator in place, businesses can benefit from increased efficiency, better customer service, and a more reliable system. This can lead to improved customer satisfaction and increased profits.

Steps How to Become

Obtain a Bachelor's Degree. Voice system administration typically requires a bachelor degree in computer science, information technology, or a related field.
Gain Work Experience. Employers often require some related experience as a voice system administrator or a related field.
Earn Relevant Certifications. A certification from a vendor such as Cisco or Avaya can demonstrate a higher level of knowledge and experience with their specific systems.
Consider Additional Training. Voice systems administrators can benefit from additional training in topics such as voice over IP and VoIP protocols, voice messaging systems, and other related topics.
Maintain Certification. Voice system administrators should stay up-to-date on the latest advances in the field and maintain their certifications.

Becoming a System Administrator requires a vast knowledge of computers, networks, and system architecture. To become skilled and qualified, an individual must have a solid understanding of system administration principles, such as setting up and maintaining computer networks, troubleshooting system issues, implementing security protocols and systems, and developing software solutions. they must be knowledgeable in operating systems, programming languages, and scripting tools.

They must also be able to think analytically and problem solve quickly. Having a degree in Computer Science or related field is beneficial, but not required. As System Administrators gain experience in the field, they can advance their career by obtaining certifications in relevant topics such as Microsoft Certified Systems Administrator (MCSA), Red Hat Certified Systems Administrator (RHCSA), and Certified Information Systems Security Professional (CISSP).

With the right combination of technical knowledge, experience, and certifications, an individual can become a highly skilled and qualified System Administrator.

You may want to check Voice User Experience Designer, Voice and Data Technician, and Voice and Accent Trainer for alternative.

Job Description

Design and implement voice systems, including Voice over Internet Protocol (VoIP), digital telephony, and traditional PBX systems
Monitor system performance and troubleshoot any issues related to voice network infrastructure
Configure, install, and maintain voice-related hardware and software
Ensure voice systems are secure, reliable, and compliant with industry standards
Maintain data integrity of voice systems through regular backups
Monitor system performance metrics and develop strategies for improving voice quality
Establish communication protocols and procedures for voice technology
Create and maintain documentation for voice systems and associated processes
Train users on the use of voice technologies
Develop and implement disaster recovery plans for voice systems

Skills and Competencies to Have

Knowledge of Voice over IP (VoIP) protocols
Familiarity with Asterisk, FreeSWITCH or other open source VoIP solutions
Knowledge of voice and data networks, including routing and switching protocols
Understanding of gateways, trunks and media gateways
Ability to diagnose and troubleshoot voice system issues
Knowledge of telephony-related hardware and software
Experience configuring and managing voice systems
Ability to design, deploy and maintain voice systems
Understanding of Quality of Service (QoS) requirements for voice traffic
Ability to develop and implement policies and procedures for voice system security
Familiarity with Voice over Internet Protocol (VoIP) technologies such as SIP, H. 323, SCCP, IAX, etc.
Ability to manage and monitor call usage, call quality and other performance metrics
Knowledge of Voice over IP (VoIP) phone systems, hardware, software and applications
Experience with VoIP call routing, billing systems and call center solutions
Understanding of voice system integration with other enterprise systems

The most important skill for a System Administrator is problem-solving. This skill is essential in order to quickly and accurately diagnosis and solve any technical issues that may arise. To be successful in this role, the System Administrator must possess critical thinking and analytical abilities to understand the root cause of any given problem and then develop an effective solution.

knowledge of operating systems, networking, programming, and security is necessary to be able to properly configure, manage, and maintain systems. Good communication skills and the ability to work as part of a team are also important attributes for a System Administrator to possess as they must be able to communicate technical information to non-technical users. Finally, having a broad understanding of different technologies and being able to stay up to date with trends in the industry is essential for any System Administrator.

Voice Actor, Voice Recording Engineer, and Voice User Interface Designer are related jobs you may like.

Frequent Interview Questions

What experience do you have with voice system administration?
How comfortable are you with troubleshooting voice systems?
What methods do you use for monitoring and maintaining voice systems?
Are you familiar with network protocols such as VoIP and SIP?
Do you have any experience configuring PBX systems?
What tools do you use to diagnose and fix hardware or software issues with voice systems?
Describe a system maintenance project that youve completed in the past.
Explain how you would go about configuring a new voice system.
What challenges have you faced when managing and maintaining voice systems?
How do you stay up-to-date on the latest developments in voice system administration?

Common Tools in Industry

Voice over IP (VoIP). A technology that enables users to make voice and video calls over the internet. (e. g. Skype, Zoom, Google Hangouts)
PBX Systems. A telephone switching system used in private business environments to manage incoming and outgoing calls. (e. g. Avaya, Cisco, Mitel)
Call Center Software. Software used to manage call centers, including call routing and customer inquiries. (e. g. Five9, Genesys, Nice)
Dialing Software. Software used to automate outbound calling processes and dial multiple contacts at once. (e. g. Mojo Dialer, AutoDialer Pro, LeadPress)
Call Recording Software. Software used to record phone calls for quality assurance and training purposes. (e. g. CallN, CallCabinet, Verba)
Network Monitoring Software. Software used to monitor network performance and detect outages or issues. (e. g. SolarWinds Network Performance Monitor, PRTG Network Monitor, Paessler Router Traffic Grapher)

Professional Organizations to Know

Association of Telecommunications Professionals (ATP)
International VoiceXML Forum (IVXF)
International Telecommunication Union (ITU)
Voice over IP Security Alliance (VOIPSA)
Society of Telecommunications Consultants (STC)
Telecommunications Industry Association (TIA)
National Association of Telecommunications Officers and Advisors (NATOA)
International Foundation for Telecommunication Development (IFTD)
International Telecommunications Users Group (INTUG)
Unified Communications Interoperability Forum (UCIF)

We also have Voice Process Executive, Voice Broadcast Operator, and Voice Coach jobs reports.

Common Important Terms

Voice Network. A network of interconnected devices that enables users to communicate using voice over internet protocol (VoIP) technology.
VoIP (Voice over Internet Protocol). A technology used to transmit voice and multimedia content over the internet.
IP Telephony. A type of telecommunications system that uses Internet Protocol (IP) networks to connect telephone users.
PBX (Private Branch Exchange). A telephone system within a company or organization that connects calls between users on the same system.
Asterisk. An open source software platform for building communication applications and systems.
SIP (Session Initiation Protocol). A signaling protocol used for initiating, maintaining, modifying, and terminating real-time sessions over an IP network.
IVR (Interactive Voice Response). A computerized system that interacts with callers through the use of pre-recorded audio prompts and touch-tone keypad input.
Unified Communications. A set of technologies and services that integrate various forms of communication, such as voice, data, and video into a single platform.
ACD (Automatic Call Distribution). A system that distributes incoming calls to a group of agents in a call center based on criteria such as skills, availability, and waiting time.
Call Recording. The process of capturing and storing audio recordings of telephone conversations for playback and analysis purposes.

Frequently Asked Questions

What is a Voice System Administrator?

A Voice System Administrator is responsible for maintaining, configuring, and troubleshooting voice communication systems such as VoIP and PBX.

What are some of the tasks a Voice System Administrator performs?

Tasks performed by a Voice System Administrator include setting up and monitoring voice communication systems, configuring VoIP phones, troubleshooting hardware and software issues, maintaining system documentation, and providing user support.

What technical skills are required for a Voice System Administrator?

Technical skills required for a Voice System Administrator include knowledge of VoIP protocols and technologies, experience with PBX systems, excellent problem-solving skills, knowledge of network security and system administration, and excellent communication skills.

What qualifications are needed for a Voice System Administrator?

Qualifications needed for a Voice System Administrator include at least one year of experience in voice systems administration, a bachelor's degree in Information Technology or a related field, and industry certifications such as Cisco CCNA Voice or CompTIA Network+.

What is the average salary for a Voice System Administrator?

The average salary for a Voice System Administrator is around $72,000 per year.

Web Resources

San Diego State University hiring Voice Systems Administrator ... www.linkedin.com
System Administrator - Division of Information www.sc.edu
San Diego State University hiring Voice Systems Administrator ... www.linkedin.com