How to Be Video Surveillance Security Technician - Job Description, Skills, and Interview Questions

Jan 18, 2021 / 6 Minutes Read / By Albert

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The use of video surveillance security systems is rapidly growing, as more and more businesses, homes and public places look to protect their property and people. As a result, the demand for trained technicians to install and maintain these systems has also significantly increased. Such technicians typically receive specialized training in system setup and design, networking, troubleshooting, programming, and maintenance of video surveillance systems.

With the proper knowledge and skills, these professionals can help ensure that the video surveillance system is working correctly, so that it can effectively deter crime and provide evidence should a crime occur. having a qualified technician on hand can also help to reduce downtime and costly repairs, as well as maximize the effectiveness of the system.

Steps How to Become

Obtain a high school diploma or equivalent. Video surveillance security technicians typically need at least a high school diploma or equivalent to be considered for entry-level positions.
Pursue postsecondary education in criminal justice or a related field, if desired. While not required, some employers may prefer applicants who have some formal education in criminal justice or a related field.
Obtain certification. Many employers prefer to hire technicians who are certified in video surveillance and security technology. Certification is offered by various organizations, such as the American Society for Industrial Security, and may require passing an exam.
Gain experience. Experience in the security industry is valuable to employers and may be necessary for some positions. Applicants can gain experience through internships, entry-level positions, or volunteer work with security organizations.
Familiarize yourself with the latest technology. Video surveillance and security technology are constantly changing and evolving, so its important for technicians to stay up to date on the latest technology.
Train in the use of surveillance equipment. Employers may provide training in the use and maintenance of surveillance equipment, or technicians can take courses offered by technical schools or community colleges.
Obtain a license or permit, if required. Depending on the state, technicians may need to obtain a license or permit to work as a video surveillance security technician.

Being a successful Security Technician requires a combination of technical knowledge and hands-on experience. To become a skilled and competent Surveillance Security Technician, you must have a solid understanding of the industry, including the various surveillance technologies, components and networking. you need to understand the basics of electronics, electrical systems, computer programming, and digital video technology.

You should also be knowledgeable in the installation and maintenance of security systems, as well as be able to troubleshoot any issues that may arise. Furthermore, having strong customer service skills and the ability to think on your feet are essential for resolving any customer complaints or system issues in a timely manner. With this comprehensive set of skills, Surveillance Security Technicians can successfully install and monitor security systems to ensure the safety and security of clients.

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Job Description

Design and install video surveillance systems, including cameras, monitors, and software.
Configure computer networks and systems to enable remote monitoring.
Test and troubleshoot video surveillance systems and components.
Train clients on the use of video surveillance equipment.
Maintain video surveillance records and reports.
Respond to service calls for maintenance, repairs, and system upgrades.
Perform routine maintenance on video surveillance equipment.
Monitor video surveillance systems for suspicious activity.
Provide technical support and advice to customers.
Investigate and resolve customer complaints related to video surveillance systems.

Skills and Competencies to Have

Excellent knowledge of CCTV systems and components.
Ability to troubleshoot and diagnose technical problems.
Knowledge of IP-based systems, including routers, switches and network protocols.
Ability to install, configure and program security systems.
Ability to communicate effectively with customers and colleagues.
Ability to read schematics, blueprints and diagrams.
Knowledge of local, state and federal codes and regulations related to surveillance.
Proficient in the use of hand and power tools for installation purposes.
Ability to lift and maneuver heavy equipment and materials.
Ability to work independently or with a team to complete projects on time and within budget.
Strong customer service skills.
Excellent troubleshooting and problem-solving skills.
Ability to work in a high-stress environment.

Surveillance security technicians require a wide variety of skills in order to perform their job duties effectively. Of the many skills expected of them, the most important is the ability to think critically and problem solve. Surveillance security technicians must be able to quickly identify and analyze security risks, analyze data and video streams, and devise solutions to mitigate any threats.

They must be able to grasp the workings of complex electronic surveillance systems, as well as understand the implications of any changes made to these systems. they must have a strong knowledge of computer networking and communication systems, as they are responsible for ensuring that these systems remain secure. With these skills, a surveillance security technician can help organizations protect their data and assets from criminals or malicious actors.

Senior Network Security Administrator, Information Security Manager, and Technology Risk & Security Manager are related jobs you may like.

Frequent Interview Questions

What experience do you have with video surveillance security systems?
Describe a time when you had to troubleshoot and resolve an issue with a video surveillance system.
How would you handle a situation where the video surveillance system needs to be upgraded?
What strategies do you use to stay up-to-date on the latest video surveillance technologies?
Describe a project you have worked on involving video surveillance security installation or maintenance.
How do you ensure that the video surveillance system is secure and up-to-date?
How do you handle a situation where customer service or technical support is needed?
What challenges have you faced when setting up or maintaining video surveillance systems?
What steps do you take to ensure that the video surveillance system is reliable and meets customer expectations?
Describe the process that you would take to troubleshoot an issue with a video surveillance system.

Common Tools in Industry

Video Surveillance Cameras. Devices used to monitor activity in areas such as public buildings, businesses, and homes. (eg: IP cameras, PTZ cameras)
Video Recorders. Devices used to record and store video surveillance footage. (eg: DVR, NVR)
Networking Equipment. Devices used to connect surveillance cameras and other equipment to monitor video feed remotely. (eg: routers, switches, modems)
Access Control Systems. Devices used to control physical access in businesses, homes, and other areas. (eg: keypads, card readers, biometric scanners)
Monitoring Software. Programs used to monitor video feed and access control systems remotely. (eg: VMS, CMS)
Installation Equipment. Necessary tools used to install and maintain video surveillance systems. (eg: cables, connectors, power tools)

Professional Organizations to Know

Security Industry Association (SIA)
National Burglar and Fire Alarm Association (NBFAA)
American Society for Industrial Security (ASIS)
International Association of Professional Security Consultants (IAPSC)
International Association of Certified Security Professionals (IACSP)
International Association of Home Safety and Security Professionals (IAHSSP)
Canadian Security Association (CANASA)
National Fire Protection Association (NFPA)
American Institute of Professional Investigators (AIPI)
Society of Motion Picture and Television Engineers (SMPTE)

We also have Computer Forensics & Incident Response Analyst, Database Security Analyst, and Senior Security Analyst jobs reports.

Common Important Terms

CCTV (Closed Circuit Television). A type of video surveillance system where cameras are connected to a recording device and monitored in a closed circuit.
IP Cameras. Cameras that use the internet protocol to transmit video signals for remote viewing and recording.
Video Analytics. Software that uses algorithms to analyze the footage from video surveillance systems and detect any suspicious activities.
Access Control. A system used to restrict access to certain areas using electronic locks and/or biometric identification.
Network Video Recorder (NVR). A device used to record digital video signals from IP cameras on a network.
Digital Video Recorder (DVR). A device used to record analog video signals from CCTV cameras.
PTZ Cameras. Cameras that can be moved remotely in pan, tilt, and zoom (PTZ) functions.
Video Monitoring. The process of watching live footage from video surveillance systems.

Frequently Asked Questions

What qualifications are required to become a Video Surveillance Security Technician?

Video Surveillance Security Technicians typically need to have a high school diploma or GED, as well as experience with computers and electronics. They also must have a valid drivers license in order to travel to job sites.

What are the duties of a Video Surveillance Security Technician?

Duties of a Video Surveillance Security Technician include installing, troubleshooting, repairing, and maintaining security surveillance systems; programming and configuring security cameras, motion sensors, and other equipment; and ensuring that all networked devices are operating correctly.

What tools and equipment do Video Surveillance Security Technicians use?

Video Surveillance Security Technicians typically use tools such as screwdrivers, wrenches, and soldering guns, as well as test equipment such as multimeters and signal generators. They may also use computers and related software programs to set up and maintain security systems.

What kind of environment do Video Surveillance Security Technicians work in?

Video Surveillance Security Technicians typically work in offices, warehouses, and other commercial buildings, as well as outdoor locations. They may be required to climb ladders or scaffolding and work in cramped or confined spaces.