How to Be Video Game Moderator - Job Description, Skills, and Interview Questions

Jun 14, 2023 / 5 Minutes Read / By Albert

How to Become

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The rise of online video gaming has brought with it a need for increased moderation. As the number of players grows, so does the potential for inappropriate behavior, such as cyberbullying, cheating, or the use of offensive language. To ensure a safe and enjoyable gaming environment, video game moderators are essential.

These moderators have the responsibility of monitoring player behavior and moderating any violations of the game's rules. When done correctly, video game moderation can lead to a more positive gaming experience, with players feeling more comfortable and secure while they play. It can also reduce the risk of players becoming victims of online harassment or other inappropriate behavior.

having a dedicated team of video game moderators helps to create a more positive, safe, and enjoyable gaming experience for everyone.

Steps How to Become

Research what video game moderator positions are available. Look for openings in the video game industry as well as current job postings for video game moderators.
Get familiar with the type of games and the gaming community that you would be moderating. Read online forums, watch videos, and read up on current gaming trends. This will give you an idea of what the game is like and what type of players are interacting with the game.
Develop a strong understanding of the rules and regulations for the game. Become familiar with any applicable laws and regulations, as well as any gaming policies that may be in place.
Gain experience with customer service and problem solving. This will be helpful in understanding how to handle difficult players or situations that may arise when moderating a game.
Create a resume highlighting your customer service and problem-solving skills, as well as any relevant experience you may have.
Apply for any open positions for video game moderators.
Prepare for an interview with the game developer or publisher. Be prepared to answer questions about your experience, your understanding of the game, and how you would handle various situations.
Complete any onboarding or training provided by the game developer or publisher. This could include online tutorials and tests, as well as hands-on training in the game itself.
Monitor the game for violations of the rules and regulations, and take appropriate action when necessary.
Follow up with players to ensure that any action taken was effective and that the situation has been resolved.

In order to be a competent and up-to-date game moderator, it is important to stay informed about the latest trends in gaming. Keeping up with the latest news and developments in the industry will help moderators understand the current state of the game, as well as new strategies and techniques that may be used. moderators should make sure to play the game frequently in order to stay familiar with the game mechanics.

This will help them better understand the dynamics of the game and be able to identify any potential issues. Finally, moderators should also participate in online forums and discussions related to the game in order to gain insight from other players. By doing all of these things, moderators will be able to remain up-to-date and competent in their role.

You may want to check Gaming Events Coordinator, Professional Video Game Player, and Online Gamer for alternative.

Job Description

Monitor online gaming activity and enforce rules of conduct
Moderate chat rooms and respond to player inquiries
Review game logs and investigate players suspected of cheating or breaking the rules
Create and maintain a positive gaming environment by encouraging appropriate player behavior
Coordinate with game developers to test new features and report bug fixes
Design and implement game guidelines and policies
Maintain awareness of game updates and changes
Provide feedback to players on game design, bug reports, and technical issues
Monitor and respond to player feedback on social media platforms
Analyze data to understand player trends and behavior

Skills and Competencies to Have

Knowledge of video game genres and platforms
Strong communication skills
Conflict resolution skills
Ability to multi-task
Experience in customer service
Excellent organizational skills
Knowledge of cheating and hacking prevention methods
Proficiency in using gaming software and hardware
Ability to stay calm under pressure
Patience and understanding when dealing with players

One of the most important skills a Video Game Moderator must possess is good communication. The ability to effectively communicate with players, developers, and other moderators is essential for success in this role. Good communication helps to ensure that everyone is on the same page, and it facilitates the resolution of any issues that may arise.

it allows the moderator to build relationships with players and developers, which can be beneficial when it comes to resolving conflicts or disputes. having excellent communication skills will help the moderator explain rules and regulations in an understandable way, thus ensuring that all players abide by the rules. As a result, there will be fewer problems, and the gaming experience will be more enjoyable for everyone.

Gaming Platforms Developer, Video Game Programmer, and PC Gaming Developer are related jobs you may like.

Frequent Interview Questions

What experience do you have in moderating video game communities?
How would you handle a situation where a gamer is harassing another player?
What strategies do you use to keep players engaged and playing in a positive environment?
Describe a time when you had to make a difficult decision while moderating a game.
How do you ensure that rules and regulations are being followed in a game?
How do you handle situations where players are breaking the rules or behaving inappropriately?
What do you think makes a successful video game moderator?
What techniques do you use to monitor player activity and detect violations?
How do you balance between enforcing the rules and providing customer service to players?
How do you adapt to changes in the gaming industry and stay up-to-date with gaming trends?

Common Tools in Industry

Chat Moderation Software. Allows moderators to monitor, filter, and moderate in-game chat conversations. (eg: Twitch)
User Reporting System. Allows players to report suspicious or inappropriate behavior to moderators. (eg: Riot Games)
Content Filtering System. Blocks or restricts access to certain content based on user preferences or regional regulations. (eg: Sony PlayStation Network)
Automated Banning Systems. Automatically bans players from games for violating rules or engaging in disruptive behavior. (eg: Valve Anti-Cheat)
Player Behavior Analysis. Analyzes player behavior to detect and prevent cheating or other malicious activity. (eg: Xsolla)

Professional Organizations to Know

Entertainment Software Association
International Game Developers Association
Association for Computing Machinery
International Game Technology Association
Video Game Voters Network
Academy of Interactive Arts & Sciences
International Mobile Gaming Awards
Global Game Jam
Women in Games International
International Game Developers Association Indie Caucus

We also have eSports Streamer, Gaming Designer, and 3D Game Artist jobs reports.

Common Important Terms

Online Moderator. A person who is responsible for monitoring online communication and moderating content, including comments, posts, and messages. They ensure that the website or platform follows all applicable rules and regulations and maintain a safe and positive user experience.
Forum Moderator. An individual in charge of moderating an online forum or message board. They are responsible for moderating content, responding to user complaints, and enforcing the rules of the forum.
Chat Moderator. A person who monitors online chatrooms and communications in order to ensure that the conversation remains civil and appropriate. They are responsible for moderating conversations, responding to user complaints, and enforcing the rules of the chatroom.
Esports Moderator. An individual responsible for moderating esports tournaments and events. They are responsible for ensuring that tournament rules are followed, responding to user complaints, and moderating content in the tournament's online platforms.
Game Moderator. A person who is responsible for moderating video game servers and ensuring that all players abide by the rules of the game. They are responsible for responding to user complaints, enforcing game rules, and moderating content in the game's online platform.

Frequently Asked Questions

What is the role of a Video Game Moderator?

A Video Game Moderator is responsible for monitoring and moderating online video game communities, enforcing rules, and creating a safe environment for players.

What qualifications do Video Game Moderators need?

Video Game Moderators typically need a combination of technical knowledge and customer service skills. They should be familiar with the game and its systems, have an understanding of community guidelines and regulations, and be able to assess and respond to player behaviour.

How often do Video Game Moderators need to be on duty?

This can vary depending on the game and its community size, but typically Video Game Moderators need to be online and available for at least 8-10 hours per week.

What other responsibilities do Video Game Moderators have?

In addition to monitoring and moderating online video game communities, Video Game Moderators may also be responsible for responding to player queries, providing support, and helping to address any issues or complaints.

What kind of rewards or incentives do Video Game Moderators receive?

Depending on the game, Video Game Moderators may be rewarded with in-game items, discounts, or other rewards. They may also receive recognition from the games developers or other members of the community.