How to Be Theatre Usher/Attendant - Job Description, Skills, and Interview Questions

Theatre Ushers/Attendants play an important role in ensuring a smooth and enjoyable experience for theatre-goers. Their duties include welcoming patrons, providing information, handing out tickets and programs, and, most importantly, keeping the theatre orderly and safe. By performing these tasks, ushers/attendants can help create an environment that is conducive to an enjoyable show for all.

A positive theatre experience can lead to repeat customers and increased customer satisfaction, which in turn can result in higher profits for the theatre. by providing a safe environment, ushers/attendants can help protect the theatre from any potential liability claims. As such, having well-trained, friendly, and knowledgeable ushers/attendants is key to a successful theatre business.

Steps How to Become

1. Research the position. Learn about theater ushers and what their duties entail. Familiarize yourself with the types of activities and responsibilities that are typically associated with the role.
2. Get certified. Depending on the employer, theater ushers may need to obtain a certification in first aid and/or performing arts safety. Check with potential employers to find out what requirements they have for their theater ushers.
3. Find an employer. Look for theaters or other venues that hire theater ushers. Consider applying to larger venues such as movie theaters, performing arts centers, or even Broadway shows.
4. Submit your application. Submit your resume and cover letter to the theater or venue you’re interested in working for. Be sure to emphasize any relevant skills or experience you have that could be beneficial for the job.
5. Prepare for an interview. If you’re selected for an interview, be sure to demonstrate your knowledge of the theater usher role and how you can effectively perform it. Focus on your customer service skills and how you can create a positive experience for theatergoers.
6. Accept the job. If you’re offered the position, accept it and get ready to start your new job as a theater usher!

Theatre Usher/Attendant is an important and integral part of the theatre experience. An ideal and efficient Usher/Attendant can ensure that all patrons have a safe, enjoyable and comfortable experience. An effective Usher/Attendant should be trained to provide excellent customer service and be knowledgeable about their theatre's policies and procedures.

They should also be able to handle difficult situations such as dealing with unruly patrons or safety concerns. they should be knowledgeable about the layout of the theatre, so they can direct patrons to their seats and give them accurate information on showtimes and other details. By providing excellent customer service and being knowledgeable about the theatre, Ushers/Attendants can help create an enjoyable experience for all patrons, leading to increased customer satisfaction and loyalty.

You may want to check Airport Ticketing Attendant, Hotel Lobby Attendant, and Cashier Attendant for alternative.

Job Description

1. Greet patrons and provide them with information about the show.
2. Check tickets and direct patrons to their seats.
3. Monitor seating during the performance to ensure patrons are seated properly.
4. Assist wheelchair-bound patrons to their seats.
5. Assist with crowd control.
6. Answer questions from patrons and provide directions.
7. Respond to complaints in a professional manner.
8. Guide patrons away from the stage or other restricted areas.
9. Assist with setting up or breaking down chairs or other equipment as needed.
10. Prepare auditorium prior to performance by removing litter, straightening chairs, and wiping down armrests.
11. Monitor exits, lobby, restrooms, and other areas of the theater during performances.
12. Sell concessions, including snacks and drinks, at intermission or before the show.
13. Report any technical malfunctions or other issues to the appropriate team members.
14. Clean and maintain theater areas before, during, and after performances.

Skills and Competencies to Have

1. Excellent customer service skills
2. Ability to work in a fast-paced environment
3. Ability to follow written and verbal instructions
4. Effective problem solving skills
5. Familiarity with ticketing systems
6. Strong interpersonal skills
7. Ability to work independently or in a team
8. Responsible and reliable
9. Knowledge of theatre etiquette
10. Ability to stand for extended periods of time

Theatre Usher/Attendant is an important role in any theatre as they are responsible for providing customer service, keeping the theatre clean and organized, and providing assistance to the patrons. The most important skill to have for this position is excellent customer service, as this is the main way that ushers interact with the audience. Good customer service involves being friendly and courteous, and having a strong knowledge of theatre etiquette.

being knowledgeable about the theatre’s layout, shows, and policies is also essential for ushers to be successful as they will be expected to answer questions and provide assistance to patrons. Furthermore, having a keen eye for detail is also important, as ushers must be able to spot and address safety and security issues before they arise. Finally, having an outgoing personality and strong communication skills are also beneficial for ushers as they need to be able to effectively interact with patrons and other staff members.

Overall, having excellent customer service skills, knowledge about the theatre, attention to detail, and strong communication abilities are all essential for a successful Theatre Usher/Attendant.

Bar Attendant, Library Attendant, and Banquet Hall Attendant are related jobs you may like.

Frequent Interview Questions

• What experience do you have working with customers in a theatre setting?
• Are you comfortable working in a dark environment?
• How would you handle a customer who is unhappy or disruptive?
• What safety protocols do you have in place to ensure patrons have a safe experience?
• Are you comfortable using technology to scan tickets, check IDs and process payments?
• How do you handle difficult situations such as overcrowding or unruly patrons?
• How would you handle a patron who has a complaint about their experience?
• Are you comfortable working independently or as part of a team?
• How do you ensure patron satisfaction when dealing with them at the box office or concession stand?
• What do you consider the most important aspect of being an usher/attendant?

Common Tools in Industry

1. Flashlight. Used to illuminate dark spaces and help patrons find their seats (eg: directing patrons to their seats in a dark theatre).
2. Ticket Scanner. Used to scan tickets for entry (eg: scanning tickets before patrons enter the theatre).
3. Crowd Control System. Used to manage large crowds (eg: setting up barricades or ropes to direct patrons to the theatre entrance).
4. Cash Register. Used to accept payments for tickets (eg: taking payments for ticket purchases).
5. Broom and Dustpan. Used to keep the theatre floor free of debris (eg: sweeping up popcorn and candy wrappers after a show).
6. First Aid Kit. Used in the event of an emergency (eg: providing basic medical supplies in case of an injury).

Professional Organizations to Know

1. United States Institute for Theatre Technology (USITT)
2. Association of Theatrical Press Agents and Managers (ATPAM)
3. International Association of Venue Managers (IAVM)
4. Broadway League
5. Society of Stage Directors and Choreographers (SSDC)
6. Actors' Equity Association (AEA)
7. United Scenic Artists (USA)
8. International Alliance of Theatrical Stage Employees (IATSE)
9. League of American Theatres and Producers (LATP)
10. National Alliance for Musical Theatre (NAMT)

We also have Grocery Store Attendant, Parking Attendant, and Museum Attendant jobs reports.

Common Important Terms

1. House Manager. A house manager is responsible for the overall operations and management of a theatre. This includes ensuring that the venue is running smoothly and that patrons are having a positive experience.
2. Box Office Manager. A box office manager is responsible for managing and coordinating ticket sales for a theatre. They also handle customer service, ticket returns, and other tasks related to box office operations.
3. Concession Stand Attendant. A concession stand attendant is responsible for taking orders, preparing food, and cleaning up after customers at the theatre's concession stand. They also handle cash transactions and stock supplies.
4. Usher. Ushers are responsible for greeting patrons and providing them with information about the performance or event they are attending. They also help to maintain order in the theatre by checking tickets and helping people to their seats.
5. Stage Manager. The stage manager is responsible for coordinating all of the technical aspects of a theatrical production. This includes setting cues, adjusting sound levels, and managing personnel backstage.

Frequently Asked Questions

What is the primary responsibility of a Theatre Usher/Attendant?

The primary responsibility of a Theatre Usher/Attendant is to ensure that patrons have an enjoyable and safe experience when attending the theatre by providing assistance with seating, ticketing and customer service.

What qualifications are needed to become a Theatre Usher/Attendant?

Qualifications to become a Theatre Usher/Attendant include being at least 16 years of age, having excellent customer service and communication skills, and being comfortable working in a fast-paced environment.

What tasks do Theatre Ushers/Attendants typically perform?

Typical tasks performed by Theatre Ushers/Attendants include greeting patrons, helping them find their seats, taking tickets, assisting with concessions and merchandise purchases, and providing directions to restrooms and other areas of the theatre.

What traits make someone successful as a Theatre Usher/Attendant?

Traits that make someone successful as a Theatre Usher/Attendant include being friendly and outgoing, having good problem-solving skills, being able to remain calm in stressful situations, and having excellent customer service skills.

How many hours do Theatre Ushers/Attendants usually work?

Theatre Ushers/Attendants usually work between 10-20 hours per week.

What are jobs related with Theatre Usher/Attendant?

• Fitness Center Attendant
• Gas Station Attendant
• Automated Teller Machine (ATM) Attendant
• Car Wash Attendant
• Pool Attendant
• Cruise Ship Attendant

Web Resources

• Usher Program | Department of Theatre, Film, and Media Arts theatreandfilm.osu.edu
• Become an Usher - Department of Theatre, Drama, and … theatre.indiana.edu
• Ushering Department of Theatre Productions theatre.msu.edu