How to Be Security Attendant - Job Description, Skills, and Interview Questions

Jul 19, 2020 / 5 Minutes Read / By Albert

How to Become

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The security attendant plays an important role in maintaining safety in any organization. They are responsible for monitoring the premises, observing suspicious activity, and deterring any potential threats. The presence of a security attendant serves as a deterrent to criminal activity and provides a sense of security for employees and customers alike.

Their presence also helps to create a safe work environment and reduce the chances of theft or other criminal activity. When security attendants are present, the likelihood of property damage or injury is significantly reduced. Furthermore, their presence can help to reduce the number of false alarms and other unnecessary interruptions.

the presence of a security attendant can help to create a safe and secure environment for everyone.

Steps How to Become

Obtain a High School Diploma or GED. Most employers prefer applicants who have a high school diploma or GED.
Get Certified as a Security Guard. To work as a security attendant, you must obtain a security guard certification. This requires passing an exam administered by the state in which you live.
Complete On-the-Job Training. Once certified, you must complete on-the-job training with your employer. This training may include learning how to patrol an area, how to respond to emergencies, and how to write reports.
Obtain a License. Depending on the state in which you live, you may need to obtain a license to work as a security attendant. Requirements vary from state to state.
Develop Skills. Developing key skills, such as communication and problem-solving, is essential for success as a security attendant. Additionally, being able to remain calm and collected in stressful situations is vital.

The key to being a reliable and competent Security Attendant is to have a strong set of professional skills, such as the ability to stay focused and alert, be able to assess potential risks and respond quickly, communicate effectively, and have good problem-solving abilities. Furthermore, having a knowledge of relevant laws and regulations will also help a Security Attendant remain compliant with industry standards. having a customer service-oriented attitude and being able to work well in a team environment are essential qualities for a successful Security Attendant.

Finally, having a strong work ethic and being able to remain calm under pressure are also important factors for being reliable and competent. All these qualities combined will help a Security Attendant succeed in their role and ensure the safety of their clients.

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Job Description

Monitor security cameras and other surveillance equipment to detect suspicious activity
Respond to alarms and investigate disturbances
Patrol assigned areas to ensure safety and security
Greet and direct visitors, customers, and employees
Write detailed reports of security-related incidents
Control access to buildings and restricted areas
Investigate security violations, potential threats, and criminal activity
Handle emergency situations and provide first aid as needed
Operate security systems and radios to communicate with personnel
Provide assistance to law enforcement personnel as needed

Skills and Competencies to Have

Ability to enforce safety and security protocols.
Ability to identify suspicious behavior and take appropriate action.
Strong communication skills.
Knowledge of basic first aid and CPR.
Ability to work in a fast-paced environment.
Proficient in operating security systems, such as CCTV cameras.
Ability to stand for long periods of time.
Excellent observational skills.
Ability to remain calm in stressful situations.
Knowledge of local laws and regulations pertaining to security.

The primary skill for a security attendant is strong communication. Good communication skills are essential for a security attendant to successfully interact with customers, staff, and other security personnel. If a security attendant is able to communicate effectively, they can more easily assess potential risks, detect suspicious behavior, and respond to dangerous situations.

strong communication skills allow a security attendant to de-escalate conflicts, handle difficult conversations, and maintain a calm and professional demeanor. Furthermore, having the ability to observe and report on any suspicious activity or potential threats is essential for a security attendant to be successful in their role. Lastly, a security attendant must possess a good knowledge of security protocols and have the ability to follow those protocols in order to maintain the safety of customers and employees.

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Frequent Interview Questions

What experience do you have in the security field?
How would you handle a situation that requires you to use physical force?
What do you think are the most important qualities of a successful security attendant?
What safety protocols do you follow when dealing with unruly customers?
How do you stay alert and attentive while on duty?
How do you respond to emergency situations?
Describe a time when you had to diffused a dangerous situation.
What methods do you use to ensure the security of the premises?
How do you handle confidential information?
How do you stay up-to-date with changes in security protocols?

Common Tools in Industry

Body Camera. A small video device worn by the security attendant to record events and interactions, (eg: AXON body camera).
Handheld Radio. A portable communication device used to stay in contact with other security personnel, (eg: Motorola Talkabout radio).
Access Control System. An electronic system to control access to restricted areas, (eg: Honeywell Access Control System).
Surveillance Cameras. Cameras used to monitor activities in an area, (eg: Nest Cam Outdoor).
Panic Button. A device used to sound an alarm in case of an emergency, (eg: Guardline Wireless Panic Button).
Stun Gun. A handheld device used to incapacitate attackers, (eg: Taser X26P).
Pepper Spray. A chemical spray used to temporarily incapacitate attackers, (eg: Sabre Red Pepper Spray).
Flashlight. A portable light source used for illumination, (eg: Maglite LED Rechargeable Flashlight).
Lockdown Kit. A set of tools used to securely seal off an area, (eg: Guardian Lockdown Kit).
First Aid Kit. A set of supplies used to treat minor injuries, (eg: Adventure Medical Kits First Aid Kit).

Professional Organizations to Know

International Association of Professional Security Consultants
American Society for Industrial Security
International Security Management Association
Association of Certified Fraud Examiners
National Association of Professional Security Officers
Information Systems Audit and Control Association
International Association for Counterterrorism & Security Professionals
Information Systems Security Association
American Society for Law Enforcement Training
National Fire Protection Association

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Common Important Terms

Surveillance. The act of monitoring or observing an area, person, or activity.
Access Control. The set of mechanisms and procedures used to regulate who can enter, use, or change a given resource.
Security System. A system that is designed to detect and prevent unauthorized access to or use of a given resource.
Identity Verification. The process of verifying the identity of a person or entity in order to ensure that the correct person is being granted access to a given resource.
Alarm System. A system designed to alert personnel to unauthorized access or use of a given resource.
Security Protocol. A set of rules, procedures, and guidelines used to protect a given resource from unauthorized access or use.
Fire Prevention. The process of preventing fires from occurring, usually through the use of fire extinguishers and other fire protection systems.

Frequently Asked Questions

How long must a Security Attendant be on duty?

Security Attendants must be on duty for at least 8 hours per shift.

What is the role of a Security Attendant?

The primary role of a Security Attendant is to ensure the safety and security of the premises, personnel, and assets.

Are there any special qualifications required to be a Security Attendant?

Yes, Security Attendants must possess a valid security guard license issued by the applicable state in which they are employed.

What are some of the duties of a Security Attendant?

Duties of a Security Attendant include patrolling the premises, monitoring entrances and exits, responding to alarms, conducting investigations, and providing customer service.