How to Be Room Service Cashier/Runner - Job Description, Skills, and Interview Questions
When a Room Service Cashier/Runner is present in a hotel, it can have a significant effect on the guest experience. The cashier is responsible for taking orders, making sure that all items are accurately delivered to the guests, and collecting payments from them. A runner is responsible for delivering the items to the guests in a timely manner.
As a result, the guests are able to enjoy their meals in their rooms, without having to wait for long periods of time. Furthermore, the cashier and the runner help generate revenue for the hotel, as they are responsible for collecting payments. In addition, having a Room Service Cashier/Runner present in the hotel can also improve customer service levels, as they are able to provide guests with more personalized service.
Steps How to Become
- Obtain a high school diploma or equivalent. Most employers prefer to hire Room Service Cashiers/Runners who have a high school diploma or equivalent.
- Obtain a Food Handler's Certificate. Room Service Cashiers/Runners should have a Food Handler's Certificate, which is issued through the local public health department after the completion of a short course in food safety and sanitation.
- Acquire restaurant experience. Many employers prefer to hire Room Service Cashiers/Runners who have prior experience in the restaurant industry. This experience could include working as a hostess, waiter, bartender, or cook.
- Get certified in customer service. Some employers may require Room Service Cashiers/Runners to obtain certification in customer service. This certification can be obtained through online courses, which teach basic customer service principles and techniques.
- Apply for a Room Service Cashier/Runner position. Most employers will require applicants to fill out an online application and provide a resume.
- Attend an interview. If the employer decides to interview applicants, they will meet with them in person and ask questions about their experience and qualifications.
- Complete on-the-job training. Once hired, Room Service Cashiers/Runners will receive on-the-job training to learn how to properly use the restaurant's point of sale system, handle money, and prepare orders for customers.
- Take on additional responsibilities. Room Service Cashiers/Runners may be asked to take on additional responsibilities such as stocking shelves, cleaning tables, and running errands for the restaurant.
In order to keep a Room Service Cashier/Runner updated and efficient, it is important to stay organized and create a system. First, it is important to prioritize tasks and make sure they are completed in an efficient manner. Second, keep up with the current room service menu, so the cashier/runner can be prepared to answer any questions customers may have.
Third, check all orders thoroughly and take note of any special requests or dietary restrictions. Finally, it is important for the cashier/runner to stay up-to-date on new policies or changes in the menu so they can answer customer inquiries accurately. By following these steps, a Room Service Cashier/Runner can stay organized and efficient, ultimately providing a great customer experience.
You may want to check Room Division Director, Room Reservation Agent, and Room Service Cook for alternative.
Job Description
- Greet guests in a friendly and helpful manner and answer any inquiries they have.
- Process orders accurately and efficiently, ensuring that all items are correctly recorded and that bills are properly calculated.
- Ensure that all orders are delivered promptly, with a high level of customer service.
- Monitor the room service area to ensure that it is clean and well-stocked at all times.
- Assist in restocking items when necessary and maintain an accurate inventory of all items.
- Maintain a positive attitude and be flexible in order to meet customer needs.
- Follow all safety and sanitation guidelines as set by the company.
- Maintain accurate records of all transactions and ensure that all paperwork is properly completed and filed.
- Assist in other areas of the hotel as needed, including housekeeping and other duties as assigned.
Skills and Competencies to Have
- Excellent customer service skills
- Ability to work calmly and efficiently under pressure
- Knowledge of menu items and restaurant policies
- Ability to accurately handle cash, credit and debit card transactions
- Attention to detail
- Ability to multi-task
- Ability to quickly learn and adapt to new technologies
- Good problem-solving skills
- Time management skills
- Ability to communicate effectively with customers and staff
Good customer service is the most important skill to have for a Room Service Cashier/Runner. Customers expect to be treated with respect and kindness, and it is important that the Cashier/Runner is able to meet these expectations. To do this, they must be able to multitask efficiently, have excellent communication skills, and be patient.
Furthermore, they must understand the importance of safety and security protocols, as well as how to properly handle payments and handle cash. Being able to problem solve quickly and efficiently is also essential, as customers may need assistance with their orders or product questions. By having these qualities, a Room Service Cashier/Runner can ensure that customers have an enjoyable and satisfying experience every time.
Room Service Supervisor, Room Inspector, and Room Refreshment Attendant are related jobs you may like.
Frequent Interview Questions
- What experience do you have as a Room Service Cashier/Runner?
- What processes do you use to ensure accuracy when handling guest payments?
- How do you ensure that guests receive excellent customer service?
- How do you respond to complaints or requests for additional items?
- Are you comfortable helping guests with special requests?
- What experience do you have with food safety regulations and protocols?
- How do you prioritize tasks during a busy shift?
- What actions do you take to ensure orders are delivered on time?
- How do you handle payment discrepancies?
- What techniques do you use to stay organized while multitasking in a fast-paced environment?
Common Tools in Industry
- Cash Register. A device used to record payments made by customers and to issue receipts (e. g. Square)
- Credit Card Reader. A device that reads credit and debit cards for payment processing (e. g. iZettle)
- Calculator. A device used to perform mathematical calculations (e. g. Casio)
- Point of Sale (POS) System. An electronic system that processes sales and transactions in a retail environment (e. g. Shopify POS).
- Food Ordering System. A system that allows customers to order food online or through a mobile app (e. g. Grubhub).
- Inventory Management System. A system used to track and manage inventory levels in a restaurant (e. g. Toast).
- Delivery Tracking Software. A software that tracks orders and deliveries for restaurant staff (e. g. Doordash).
- Customer Relationship Management (CRM) System. A system used to manage customer relationships and interactions (e. g. Salesforce).
- Handheld Scanner. A device used to scan barcodes on items for pricing and ordering (e. g. Honeywell).
- Intercom System. A communication system used to communicate with customers and staff (e. g. Zello).
Professional Organizations to Know
- International Foodservice Distributors Association
- National Restaurant Association
- American Hotel & Lodging Association
- National Association of Hotel and Lodging Executives
- International Association of Professional Room Service Executives
- International Association of Food Service Professionals
- Hospitality Financial and Technology Professionals
- International Council on Hotel, Restaurant and Institutional Education
- Foodservice Consultants Society International
- American Culinary Federation
We also have Room Service Captain, Room Layout Designer, and Room Service Attendant/Cashier jobs reports.
Common Important Terms
- Waiter/Waitress. A person who takes food and beverage orders and serves them to customers.
- Cashier. An employee who collects and processes payments from customers.
- Back-of-House (BOH). Refers to the employees and areas of a restaurant responsible for food preparation, storage, and inventory, as opposed to the front of the house, which is the customer-facing area.
- Menu. List of food and beverage items offered in a restaurant.
- Order Taking. The process of taking a customer's order for food or beverages.
- Order Entry. The process of entering a customer's order into a restaurant's computer system or Point of Sale (POS) system.
- Inventory Management. The process of tracking and managing the items in a restaurant's supply.
Frequently Asked Questions
What are the primary responsibilities of a Room Service Cashier/Runner?
The primary responsibilities of a Room Service Cashier/Runner include taking orders from guests, preparing orders for delivery, collecting payments, delivering orders to guests, and ensuring customer satisfaction.
What is the minimum age requirement to work as a Room Service Cashier/Runner?
The minimum age requirement to work as a Room Service Cashier/Runner is typically 18 years old.
What skills are necessary to succeed as a Room Service Cashier/Runner?
To succeed as a Room Service Cashier/Runner, one must possess excellent customer service skills, strong communication and organizational skills, and proficiency with basic computer programs.
What is the average salary of a Room Service Cashier/Runner?
The average salary of a Room Service Cashier/Runner is approximately $10.50 per hour.
What type of training is typically required for a Room Service Cashier/Runner?
Training for a Room Service Cashier/Runner typically includes learning about food safety, food preparation, customer service, and cash handling procedures.
What are jobs related with Room Service Cashier/Runner?
- Room Decorator
- Room Service Supervisor/Manager
- Room Cleaning Supervisor
- Room Service Dishwasher
- Room Scheduling Coordinator
- Room Design Engineer
- Room Service Manager
- Room Booking Clerk
- Room Attendant
- Room Refreshment Supervisor
Web Resources
- Welcome to Cashier Services | Office of the Senior www.bu.edu
- Cashier | Controller's Office | Case Western Reserve University case.edu
- Cashier's Office | Student Financial Services - University of Virginia sfs.virginia.edu