How to Be Online Gaming Moderator - Job Description, Skills, and Interview Questions

Nov 30, 2022 / 5 Minutes Read / By Albert

How to Become

Professional Organizations

FAQ

Links

Online gaming moderators play an important role in ensuring a safe and enjoyable gaming experience for all players. They are responsible for monitoring and moderating in-game chat to prevent any inappropriate or offensive behavior, as well as responding to any reports of harassment or abuse. By keeping the game environment respectful and civil, moderators help create an atmosphere of fair play and foster better communication between players.

their presence helps to deter cheaters and hackers, who can otherwise ruin a game for others. As a result, online gaming moderators help ensure a positive, enjoyable experience for all players, while also protecting the game's integrity and reputation.

Steps How to Become

Become knowledgeable about the game you want to moderate. You should understand the rules and strategies of the game, as well as the game's culture and community.
Look for jobs. Companies such as Activision, EA Sports, and Ubisoft hire game moderators. You can also look for open positions on websites such as Glassdoor and Indeed.
Gather the necessary qualifications. Most companies require game moderators to be at least 18 years old and have experience in the game being moderated.
Submit a resume and cover letter. Make sure to include any relevant experience, such as customer service, or gaming-related jobs.
Take any required tests. Some companies may require you to take a gaming test or fill out a questionnaire to demonstrate your knowledge of the game.
Prepare for an interview. You may be asked questions about your experience with the game or your ability to moderate other players.
Start your duties as a game moderator. Depending on the company, you may be responsible for monitoring chat rooms, moderating online matches, or handling customer service inquiries.

Staying ahead and competent as an online gaming moderator requires dedication, training, and knowledge. Dedication to learning the rules of the game and researching any updates or changes is essential in order to stay current. Training to develop the necessary skills to moderate games is also key; this may include communication techniques, understanding of the game, and conflict resolution.

having knowledge of the gaming community, its players, and gaming etiquette can help moderators make informed decisions when moderating. By devoting time and effort to each of these areas, online gaming moderators can remain ahead and competent in their roles.

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Job Description

Monitor online gaming activities for violations of rules and regulations.
Investigate complaints from players about other players or game developers.
Provide guidance to players on game rules, regulations, and other information.
Assist game developers with troubleshooting and resolving technical issues.
Respond promptly to users inquiries and provide customer service.
Enforce rules and regulations through banning, suspending, or warning players.
Perform administrative tasks such as maintaining records and generating reports.
Collaborate with game developers to ensure a safe and enjoyable gaming experience.
Share feedback with game developers on potential improvements or changes.
Stay up-to-date on the latest gaming trends and emerging technologies.

Skills and Competencies to Have

Excellent communication skills
Knowledge of online gaming regulations and standards
Ability to interact with players in a professional and courteous manner
Ability to identify and address inappropriate behavior
Excellent problem-solving skills
Ability to work effectively in a team environment
Ability to multi-task and prioritize tasks
Extensive knowledge of video game titles
Understanding of online gaming cultures, trends, and behaviors
Knowledge of the rules of different games
Knowledge of administrative tools and software used for online gaming moderation

Being a successful online gaming moderator requires many skills and qualities. One of the most important qualities is the ability to remain impartial and unbiased when dealing with players. This means being able to enforce the rules regardless of personal opinion.

Another key skill is the ability to think quickly and calmly in difficult or stressful situations. Moderators must be able to make quick decisions while maintaining a level head and keeping an eye on the bigger picture. Communication is also an essential skill, as moderators need to be able to effectively explain rules and regulations, as well as providing feedback and guidance to players.

Finally, having a good understanding of the game, its mechanics, and the community can help moderators better handle any issues that arise. Moderators must always exhibit professionalism, respect, and fairness in order to ensure smooth gameplay for all involved.

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Frequent Interview Questions

What experience do you have in moderating online gaming environments?
How have you handled difficult situations with players in the past?
What techniques do you use to ensure a fair and safe gaming environment?
How do you handle a player who is cheating or breaking the rules?
What strategies do you use to foster a positive gaming community?
How do you handle complaints from players about other players?
How do you monitor players for rule violations, such as harassment and trolling?
How do you respond to accusations of favoritism or bias?
What measures do you take to protect young players from inappropriate content or behavior?
How would you handle a situation in which two players are arguing?

Common Tools in Industry

Chat Monitoring Software. This tool allows moderators to monitor and regulate chatroom conversations in real time. (eg: Discord Moderator Bot)
Reporting and Tracking System. This tool enables moderators to track and report players' activities, such as account suspensions and any rule violations. (eg: Xsolla Player Account Manager)
Automated Moderation Tool. This tool helps moderators to detect and take immediate action against rule violations and inappropriate behavior. (eg: Easy Anti-Cheat)
Forum Moderation Software. This tool allows moderators to manage forum postings, monitor user discussions, and keep the forum organized and up-to-date. (eg: vBulletin Moderation Suite)
Content Filtering Tool. This tool allows moderators to filter out inappropriate language or content from online gaming sessions. (eg: Raptr Text Filter)

Professional Organizations to Know

International Game Developers Association (IGDA)
Entertainment Software Association (ESA)
Academy of Interactive Arts and Sciences (AIAS)
International e-Sports Federation (IeSF)
International Simulation and Gaming Association (ISAGA)
Global Esports Federation (GEF)
Professional Gamers League (PGL)
European eSports Federation (eSF)
National Association of Collegiate Esports (NACE)
World Esports Association (WESA)

We also have Junior Video Game Designer, Console Video Gamer, and Online Gamer jobs reports.

Common Important Terms

Cheating Using any type of software or hardware to gain an unfair advantage over others in an online game.
Exploits Taking advantage of bugs or design flaws in an online game to gain an advantage over other players.
Banning The act of revoking a player's access to an online game, usually as a result of breaking the game's rules.
Trolling Intentionally disruptive behavior, such as posting offensive comments or disrupting the flow of conversation in an online game.
Griefing Intentionally harassing or annoying other players in an online game.
Moderation Monitoring and enforcing the rules of an online game and intervening when players violate them.
Reporting Notifying moderators about rule violations and players who are acting inappropriately in an online game.
Chat Filtering Automatically censoring inappropriate language from chat messages in an online game.
Account Security Measures taken to protect a player's account from being accessed by unauthorized persons.

Frequently Asked Questions

Q1: What is an Online Gaming Moderator? A1: An Online Gaming Moderator is a person responsible for ensuring a fair and safe gaming experience for players in an online gaming environment. They monitor the chat, review reported players, and enforce the games rules and regulations. Q2: What types of games do Online Gaming Moderators typically work with? A2: Online Gaming Moderators typically work with a variety of online games, including first-person shooters, massively multiplayer online role-playing games (MMORPGs), and battle royale games. Q3: What qualifications are needed to become an Online Gaming Moderator? A3: To become an Online Gaming Moderator, most employers require that applicants have excellent communication and problem-solving skills, knowledge of gaming culture, and the ability to make quick decisions. Knowledge of programming languages and experience in customer service may also be beneficial. Q4: How many hours do Online Gaming Moderators typically work? A4: The number of hours Online Gaming Moderators work can vary depending on the employer. Generally, they may work anywhere from 10 to 40 hours per week. Q5: What kind of salary can Online Gaming Moderators expect? A5: The salary for Online Gaming Moderators can vary depending on the employer and their experience. According to Glassdoor, the average salary for an Online Gaming Moderator is $42,000 per year.