How to Be Network Operations Manager - Job Description, Skills, and Interview Questions

Dec 3, 2021 / 6 Minutes Read / By Albert

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The Network Operations Manager is responsible for ensuring the smooth operations of a companys network infrastructure. This includes managing the network technology, security, and performance. Poorly managed networks can lead to frequent outages, slow connection speeds, and diminished employee productivity.

As a result, the Network Operations Manager must be knowledgeable in the latest networking technologies, such as firewalls, routers, and switches, as well as possess strong problem-solving and communication skills. they must be able to identify potential threats and vulnerabilities in the network and take appropriate steps to address them. By proactively managing the network and responding quickly to any issues that arise, the Network Operations Manager can ensure that the companys network runs efficiently and effectively.

Steps How to Become

Earn a Bachelor's Degree. Most network operations manager positions require a bachelor's degree in computer science, information technology, management information systems, or a related field. Relevant coursework may include topics such as systems analysis and design, computer programming, database management, and network infrastructure.
Obtain Professional Certification. Professional certifications are not always required for network operations manager positions, but obtaining certification may make you a more desirable candidate for a position. The most relevant certifications for network operations managers include the Cisco Certified Network Associate (CCNA), Microsoft Certified Solutions Expert (MCSE), and the CompTIA Network+ certification.
Gain Work Experience. Many employers prefer to hire network operations managers who have prior experience in the IT field. You may be able to get employment in an entry-level job such as a network administrator, technical support specialist, or systems analyst. You can then work your way up to a network operations manager position.
Develop Your Leadership Skills. Network operations managers must be able to lead and manage a team of IT professionals, so it is important to develop your leadership skills. Consider taking courses in project management or enrolling in a leadership training program.
Stay Up-to-Date on Industry Trends. Because technology is constantly changing, it is important for network operations managers to stay up-to-date on industry trends. Attend conferences, read trade publications, and take continuing education courses to stay informed about the latest developments in the IT industry.

Network operations managers are essential for ensuring reliable and competent network performance. They are responsible for the planning, implementation, and management of the network infrastructure and operations. To ensure reliable and competent performance, network operations managers must have a thorough understanding of the technology, its components, and their capabilities.

They must also have the ability to troubleshoot and identify problems, as well as create and implement solutions for those problems. network operations managers must regularly monitor performance, analyze data, and review service requests to ensure the network is running at its optimal level of performance. By taking these proactive steps, network operations managers can ensure reliable and competent network performance that meets their organization's needs and objectives.

You may want to check IT Operations Manager, Operations Director, and Aviation Operations Manager for alternative.

Job Description

Monitor network performance and respond to any network issues.
Develop and implement network security policies and procedures.
Configure and maintain routers, switches, and other related networking equipment.
Train and supervise network administrators and other staff.
Troubleshoot network problems, diagnose and resolve hardware/software faults.
Prepare reports on network performance and security.
Research and evaluate emerging technologies, software, and hardware to recommend improvements to the network.
Ensure that network related documentation is up to date and accurate.
Collaborate with other departments to develop strategies for utilizing the network more effectively.
Develop and manage the budget for the network operations.

Skills and Competencies to Have

Excellent technical and organizational skills.
Understanding of network operations and technologies.
Knowledge of enterprise network architectures and protocols.
Ability to troubleshoot complex network issues.
Experience with scripting languages (Python, etc. ).
Ability to develop and maintain network documentation.
Proactive problem-solving skills.
Excellent communication and interpersonal skills.
Demonstrated leadership and team building skills.
Ability to work independently and as part of a team.
Knowledge of IT security best practices and procedures.
Ability to manage multiple projects concurrently and prioritize tasks.
Experience in the deployment, maintenance, and monitoring of WAN/LAN networks.
Knowledge of ITIL standards and best practices for service management.

Network operations managers are responsible for the overall performance and reliability of an IT network. This position requires a variety of technical, analytical and organizational skills to be successful. The most important skill for a network operations manager is the ability to think critically and solve problems.

This involves understanding how various components of the IT network interact with each other, identifying potential issues, and then creating solutions. It is also important for network operations managers to be able to communicate clearly, both verbally and in writing. Good communication enables them to effectively collaborate with different departments and stakeholders within the organization.

network operations managers must have excellent organizational skills, including the ability to prioritize tasks, plan ahead, and stay on top of all networking activities. Finally, having a strong knowledge of IT security policies is essential in order to protect the organization's infrastructure from outside threats. All of these important skills come together to make sure that the IT network is running efficiently and securely.

Operations Consultant, Operations Support Specialist, and Operations Research Scientist are related jobs you may like.

Frequent Interview Questions

What experience do you have in network operations management?
How do you stay up to date on the latest network technologies?
What strategies do you use to ensure the security of a network?
Describe a successful network operations project youve managed in the past.
What challenges have you faced in managing networks, and how did you overcome them?
How have you identified and resolved network issues?
How do you prioritize tasks within a network operations team?
How do you manage stakeholders and coordinate resources in network operations?
What measures do you take to ensure the reliability and performance of a network?
How do you keep track of network operations performance metrics?

Common Tools in Industry

Network Monitoring Software. Used to monitor the performance of networks and detect any potential issues or outages. (eg: SolarWinds Network Performance Monitor)
Network Analyzer. Used to analyze network traffic and detect any potential security threats. (eg: Wireshark)
Firewall Management Software. Used to configure and manage firewalls to provide secure access to networks and systems. (eg: Untangle NG Firewall)
Network Configuration Management Software. Used to manage and configure network devices such as routers and switches. (eg: Cisco Prime Infrastructure)
Network Security Software. Used to protect networks from malicious attacks and infiltration. (eg: McAfee Network Security Platform)
Network Automation Tools. Used to automate tasks such as provisioning, configuration, and deployment of new services. (eg: Ansible)
Network Troubleshooting Tools. Used to identify the source of problems on networks and resolve them quickly. (eg: SolarWinds Server & Application Monitor)

Professional Organizations to Know

Association for Computing Machinery (ACM)
Internet Engineering Task Force (IETF)
Society of Telecommunications Consultants (STC)
IEEE Computer Society
American Network Operators Group (NOG)
Internet Society
Network Professional Association (NPA)
Network Management Forum (NMF)
International Telecommunications Union (ITU)
Institute of Electrical and Electronics Engineers (IEEE)

We also have Operations Clerk, Supply Chain Operations Manager, and Regional Operations Manager jobs reports.

Common Important Terms

Network Security. The protection of computer networks from unauthorized access, use, manipulation, and disruption.
Firewall. A hardware or software-based system designed to protect a computer network from malicious activity.
Network Monitoring. The process of monitoring and managing the performance, availability, and security of a network.
Network Troubleshooting. The process of identifying, diagnosing, and resolving network-related problems.
Network Capacity Planning. The process of predicting and preparing for the future growth of a network.
Network Protocols. Standards that define how data is transmitted over a network.
IP Routing. The process of determining the best path for data packets to travel to their destination on a network.
Quality of Service (QoS). A set of techniques used to improve the performance and reliability of a network.
Virtual Private Network (VPN). A secure connection between two or more networks, allowing users to exchange data over public or shared networks as if they were connected directly to the private network.

Frequently Asked Questions

Q1: What is a Network Operations Manager? A1: A Network Operations Manager is a professional responsible for the operation, maintenance, and performance of a company's network infrastructure. This includes hardware, software, and network security. They may also be responsible for troubleshooting, performance monitoring, and other related tasks. Q2: What qualifications do you need to become a Network Operations Manager? A2: To become a Network Operations Manager, you generally need a bachelor's degree in computer science or a related field. Additionally, experience working with networking technologies, such as routers, switches, and firewalls, is often necessary. Q3: What responsibilities do Network Operations Managers have? A3: Network Operations Managers are responsible for managing and maintaining the network infrastructure. This includes hardware and software installation and configuration, troubleshooting network issues, monitoring performance, and ensuring network security. They may also be responsible for managing and monitoring network traffic and providing technical support to users. Q4: What tools do Network Operations Managers use? A4: Network Operations Managers use a variety of tools to manage and maintain the network infrastructure. These include network analyzers, packet sniffers, and firewall configuration tools. They may also use monitoring tools to monitor performance, traffic, and security. Q5: What are the benefits of being a Network Operations Manager? A5: Being a Network Operations Manager provides a variety of benefits. These include the opportunity to work with cutting-edge technology, the ability to develop and maintain a secure network infrastructure, and the potential for career advancement. Additionally, Network Operations Managers can often work remotely or from home, giving them the flexibility to work from wherever they choose.

Web Resources

Network Operations Manager in Riverside, CA for University of ... jobs.educause.edu
Network Operations Services - University of uwm.edu
What Is Operations Management? - University of the People www.uopeople.edu