How to Be Mobile Shopper - Job Description, Skills, and Interview Questions

Sep 3, 2020 / 5 Minutes Read / By Albert

How to Become

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The rise in mobile shopper has caused a surge in online retail sales. As more consumers switch to their mobile devices to shop and purchase items, retailers have seen a dramatic increase in revenue. the ability to shop on the go has enabled shoppers to make more impulse purchases and take advantage of deals that may have otherwise been missed.

The convenience of shopping via mobile has also led to an increase in the use of mobile wallets and payment options, providing further convenience and security for shoppers. All of this has resulted in a greater overall satisfaction with online shopping experiences and an overall increase in the demand for mobile-friendly services.

Steps How to Become

Research the mobile shopping market. Before becoming a mobile shopper, it is important to understand the mobile shopping market. Research current trends and technologies, including mobile payment systems and other mobile shopping services.
Identify potential clients. Mobile shoppers typically need to identify and contact potential clients. This can be done through online searches, networking, or by attending trade shows and events.
Develop a business plan. Before starting a mobile shopping business, it is important to develop a business plan. This plan should include the goals and objectives of the business, a marketing strategy, and a budget.
Become familiar with mobile shopping technology. Mobile shoppers must be familiar with the technology used for mobile shopping, such as mobile payment systems, e-commerce platforms, and other related technologies.
Develop a website. A website is essential for any mobile shopping business. This website should include information about the business, a catalogue of products and services, and contact information.
Promote the business. Once the website is up and running, it is important to promote the business. This can be done through online advertising, social media, and other marketing methods.
Set up a payment system. A payment system must be set up in order for customers to purchase items online. This can be done through an online payment processor or an e-commerce platform.
Provide customer service. Mobile shoppers must provide excellent customer service in order to retain customers. This can include responding to customer queries quickly and efficiently, as well as providing after-sales support.

In order to be a reliable and capable mobile shopper, it is important to have certain skills and knowledge. First and foremost, it is essential to have a good understanding of the various payment methods available, such as credit cards, debit cards, and digital wallets. it is important to have an in-depth knowledge of the different products and services available in the market, so that you can make informed decisions.

Furthermore, having an understanding of the different sales and promotional offers can help you save money while shopping. Lastly, it is important to stay up-to-date with the latest trends, as this will enable you to make better decisions when shopping. With these skills in place, one can be a reliable and capable mobile shopper.

You may want to check Thrift Store Shopper, Window Shopper, and Stock Shopper for alternative.

Job Description

Mobile Shopper: Responsible for handling customer inquiries, assisting with product selection, providing sales advice, and ensuring customer satisfaction.
Mobile Shopper Assistant: Assist the Mobile Shopper with sales and customer service tasks. Responsible for helping customers find the right products, providing accurate product information, and helping to close sales.
Mobile Shopper Technician: Responsible for installing, troubleshooting, and maintaining mobile shopping systems. Must have technical skills and experience in mobile platforms and technologies.
Mobile Shopper Trainer: Responsible for training new and existing mobile shoppers on best practices, product knowledge, customer service, and other sales-related topics.
Mobile Shopper Manager: Manages the mobile shopping team, ensuring customer satisfaction, sales goals are met, and that mobile shopping operations are running smoothly.

Skills and Competencies to Have

Excellent communication and interpersonal skills
High level of customer service and problem solving abilities
Knowledge of mobile device operating systems and applications
Ability to use and troubleshoot mobile devices
Ability to develop customer loyalty by providing exceptional service
Ability to use a variety of mobile technologies, including scanners, GPS, and payment systems
Knowledge of retail store inventory management systems
Ability to manage customer data and apply relevant loyalty programs
Understanding of mobile shopping trends and behaviors
Ability to multitask and handle multiple customers simultaneously
Ability to maintain a positive attitude under pressure
Understanding of basic security protocols for mobile devices and payments

Having strong problem-solving skills is a key component for success as a mobile shopper. This is because, in order to effectively complete tasks, mobile shoppers need to be able to break down complex problems into smaller and more manageable ones. they must assess the situation and identify the most effective solution in a timely manner.

Furthermore, problem-solving skills can also help mobile shoppers analyze the data they have access to, as well as identify any potential threats or opportunities. By doing so, they can optimize their strategies and maximize their output. As such, problem-solving skills are essential for any mobile shopper who wants to make the most out of their experience.

Pharmacy Shopper, Bulk Shopper, and Travel Shopper are related jobs you may like.

Frequent Interview Questions

What experience do you have working as a Mobile Shopper?
How familiar are you with various mobile shopping apps?
What strategies do you use to ensure customers have a positive experience shopping on their mobile device?
How do you stay up-to-date on new mobile shopping trends?
How would you handle a customer who is having difficulty using the mobile shopping app?
Describe your experience with using analytics to measure the success of mobile shopping campaigns.
What techniques do you use to increase mobile shopping conversion rates?
How do you handle customer complaints related to mobile shopping?
How do you test mobile shopping features and applications before they are released?
What have you done to increase customer engagement with mobile shopping?

Common Tools in Industry

Mobile Wallet. A digital wallet that allows a mobile shopper to store and make payments with their mobile device. (eg: Apple Pay)
Shopping Assistant. An application that assists the user with shopping tasks such as product research and price comparison. (eg: ShopSavvy)
Coupon Scanner. An app that allows a mobile shopper to scan coupons for discounts on products. (eg: Coupon Scanner by Groupon)
Mobile Checkout. A system that enables a mobile shopper to purchase items directly from their mobile device. (eg: Amazon Go)
Location-based Ads. An app that sends targeted ads to users based on their current location. (eg: Foursquare Ads)
Visual Search. An app that allows a user to search for products by taking a photo of the item. (eg: Google Lens)
Mobile Loyalty Programs. An app that rewards customers with discounts and other perks based on their purchase history. (eg: Starbucks Rewards)

Professional Organizations to Know

International Association of Business Communicators (IABC)
Institute of Management Consultants (IMC)
American Marketing Association (AMA)
Public Relations Society of America (PRSA)
Project Management Institute (PMI)
American Society for Quality (ASQ)
American Society of Mechanical Engineers (ASME)
American Institute of Certified Public Accountants (AICPA)
International Facility Management Association (IFMA)
National Association of Professional Organizers (NAPO)

We also have Food Shopper, Online Shopper, and Senior Shopper jobs reports.

Common Important Terms

Mobile Commerce (mCommerce). The buying and selling of goods and services through mobile devices such as smartphones and tablets.
Mobile Payments. The use of a mobile device to make a payment, such as a purchase or transfer of money between two parties.
Mobile Wallet. A type of digital wallet that stores payment information, loyalty cards, and other user data on a mobile device.
Near Field Communication (NFC). A wireless technology that enables the exchange of data between two devices in close proximity.
Proximity Marketing. The use of technology to target potential customers with relevant messages based on their physical location.
Responsive Design. A web design approach that creates an optimized user experience for any device or browser size.
Location-Based Services (LBS). Services that use a user's location to provide information or services tailored to their area.

Frequently Asked Questions

What is Mobile Shopper?

Mobile Shopper is a secure, easy-to-use mobile payment platform that allows users to quickly and securely make purchases in-store and online. It is powered by Visa and Mastercard, and it is accepted at millions of merchants worldwide.

How does Mobile Shopper work?

Mobile Shopper works by linking a user's debit or credit card to their smartphone. When the user makes a purchase, the payment is securely processed and the amount is debited from their account. The user can also add loyalty points, discounts and other perks to their purchases.

What are the benefits of using Mobile Shopper?

Mobile Shopper offers users a secure, fast and convenient way to make payments. It also provides enhanced security features such as fraud protection and identity verification. Additionally, users can easily track their spending and manage their budget with the app's budgeting tools.

Is Mobile Shopper available in all countries?

Mobile Shopper is currently available in over 200 markets worldwide. It is accepted at millions of merchants in those countries, including retailers, restaurants, hotels, convenience stores and more.

How much does it cost to use Mobile Shopper?

Mobile Shopper is free to use for both customers and merchants. However, some banks may charge a fee for transactions made with a debit or credit card.

Web Resources

Mobile Shopper Marketing: Key Issues, Current Insights, and mays.tamu.edu
Mobile Shopper Marketing: Key Issues, Current Insights, and vivo.library.tamu.edu
Mobile shopper | NTU Singapore dr.ntu.edu.sg