How to Be Library Front Desk Clerk - Job Description, Skills, and Interview Questions

The increasing need for public library services has caused a rise in the demand for front desk clerks. As the demand for their services grows, they must be prepared to handle a variety of tasks, such as checking out library materials, registering new patrons, answering basic research questions, and troubleshooting computer issues. they are responsible for ensuring the safety and security of patrons and library materials.

As a result, library front desk clerks must possess strong customer service skills and be able to multitask effectively. They must also be organized and have a knowledge of library policies and procedures. With these qualities, a library front desk clerk can provide patrons with an enjoyable and efficient library experience.

Steps How to Become

1. Earn a High School Diploma. The minimum educational requirement for a library front desk clerk is a high school diploma.
2. Pursue College Education. Although not required, many library front desk clerks pursue post-secondary education in library science, information science or other related fields.
3. Gain Computer Skills. Library front desk clerks must be proficient in using computers, including navigating the internet, using word processing and spreadsheet software, and cataloging programs.
4. Obtain Work Experience. Experience in customer service, bookkeeping or library sciences is beneficial for job seekers. Prospective library front desk clerks may gain work experience through internships, part-time jobs or volunteer work.
5. Get Certified. Optional certification is available from the American Library Association for library workers.
6. Build Knowledge of Library Resources. Library front desk clerks must be familiar with the library’s resources and services, including books, periodicals, computers and other electronic media.
7. Apply for Jobs. Many libraries post job openings on their websites or other job boards. Job seekers should tailor their applications to each job and include a cover letter and resume.

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Job Description

1. Greet and assist library visitors.
2. Respond to customer inquiries and complaints in a professional manner.
3. Process library check-ins, check-outs, renewals, and payments.
4. Maintain patron records and library databases.
5. Ensure the library is clean and orderly.
6. Shelve, organize, and catalog books and other materials.
7. Assist patrons in locating materials and provide basic reference services.
8. Operate computer systems to access library information.
9. Monitor the library and enforce rules and regulations.
10. Answer phone inquiries, take messages, and transfer calls as necessary.

Skills and Competencies to Have

1. Excellent customer service skills
2. Working knowledge of library policies and procedures
3. Ability to multitask and prioritize duties
4. Knowledge of computer software, such as MS Word and Excel
5. Ability to work with library patrons of all ages
6. Ability to accurately check out and return materials
7. Excellent communication skills
8. Ability to operate library equipment, such as computers, photocopiers, scanners, etc.
9. Ability to maintain a clean and organized workspace
10. Ability to assist patrons with locating materials and other library services

Good communication skills are essential for any front desk clerk in a library. The ability to clearly and concisely explain services, policies, and procedures to patrons is key to providing an effective service. Effective communication also allows the front desk clerk to listen carefully to patrons, ask questions, and address their concerns in a helpful manner.

having strong organizational and administrative skills allows the library front desk clerk to efficiently handle tasks such as filing, managing the library’s database, and handling financial transactions. These skills help ensure that patrons have a positive experience each time they visit the library. Finally, being able to work well with others is important for library front desk clerks, as they need to be able to collaborate with other staff members, such as librarians and other clerks.

This helps build a strong team dynamic that creates a better working environment for everyone at the library.

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Frequent Interview Questions

• What experience do you have working in a library?
• What do you understand about the role and duties of a Library Front Desk Clerk?
• How do you think your customer service skills can benefit this position?
• Describe a time when you had to deal with an angry or difficult customer.
• What do you think sets you apart from other candidates for this position?
• Have you ever had to manage difficult situations while working in a library?
• What computer systems and programs are you familiar with?
• How would you handle a patron who was not following the library’s policies?
• How would you handle a patron who was not satisfied with the library services they received?
• How comfortable are you working with cash and credit card transactions?

Common Tools in Industry

1. Computer. A device used for processing data and running software applications (eg: desktop, laptop).
2. Printer. A device used to print documents from a computer (eg: inkjet, laser).
3. Telephone. A device used to make and receive calls (eg: landline, smartphone).
4. Fax Machine. A device used to send and receive documents (eg: digital, analog).
5. Scanner. A device used to scan documents (eg: flatbed, sheet-fed).
6. Copier. A device used to copy documents (eg: inkjet, laser).
7. Library Software. A system used to manage library operations (eg: circulation, cataloging).
8. Database Software. A system used to store and access information (eg: SQL, Oracle).
9. Reference Materials. Materials used to answer specific questions (eg: Encyclopedia, dictionary).
10. Office Supplies. Supplies used to maintain the library (eg: paper, pens).

Professional Organizations to Know

1. American Library Association (ALA)
2. Special Libraries Association (SLA)
3. Public Library Association (PLA)
4. Association for Library Service to Children (ALSC)
5. American Association of School Librarians (AASL)
6. Association of College and Research Libraries (ACRL)
7. International Federation of Library Associations and Institutions (IFLA)
8. National Network of Libraries of Medicine (NNLM)
9. American Theological Library Association (ATLA)
10. Music Library Association (MLA)

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Common Important Terms

1. Circulation. The process of lending and returning library items to patrons.
2. Cataloguing. The process of organizing library resources and making them available to patrons.
3. Reference. The process of helping patrons find and use library resources.
4. Interlibrary Loan. The process of borrowing library resources from other libraries on behalf of patrons.
5. Collection Development. The process of acquiring and maintaining library resources.
6. Shelving. The process of organizing library items on shelves by call number or subject.
7. Reserve Services. The process of providing access to library materials that are in high demand or need to be kept in a secure location.
8. Patron Assistance. The process of assisting patrons with any questions or needs they may have while in the library.

Frequently Asked Questions

What duties do Library Front Desk Clerks perform?

Library Front Desk Clerks are responsible for providing customer service, managing library materials, and maintaining the library's inventory. They may also assist patrons with finding resources, checking out materials, and answering questions.

What qualifications do Library Front Desk Clerks need?

Library Front Desk Clerks typically require a high school diploma or equivalent and prior experience in customer service. Strong communication and organizational skills are essential for success in this role.

What hours do Library Front Desk Clerks typically work?

Library Front Desk Clerks typically work part-time hours, typically between 20-30 hours per week. Schedules vary depending on the library's hours of operation.

What is the average salary for a Library Front Desk Clerk?

The average salary for a Library Front Desk Clerk is usually around $12 per hour, however this can vary depending on the library and the region.

What kind of environment do Library Front Desk Clerks work in?

Library Front Desk Clerks typically work in a library setting, often seated behind the front desk. They may be exposed to noise levels from patrons and staff, as well as dust and other allergens.

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Web Resources

• Home | Clark College Libraries library.clark.edu
• Library | Clark University www.clarku.edu
• Clark College www.clark.edu