How to Be House Sitting Supervisor - Job Description, Skills, and Interview Questions

Nov 5, 2022 / 5 Minutes Read / By Albert

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When a Homeowner entrusts a Home Sitter with the responsibility of caring for their property, it is important to have a House Sitting Supervisor in place to ensure the safety and security of the property and its occupants. The House Sitting Supervisor is responsible for performing routine inspections to ensure that the Home Sitter is following the established policies, procedures and regulations. They must also monitor the performance of the Home Sitter and intervene when necessary.

If the House Sitting Supervisor notices any suspicious activity or potential threats, they must take appropriate action to resolve the issue. Having a House Sitting Supervisor in place is essential to protect both the Homeowner and the Home Sitter, as well as the property itself. The House Sitting Supervisor can also provide valuable guidance and advice to the Home Sitter as needed.

Steps How to Become

Obtain a Bachelor's degree in a relevant field such as business administration, hospitality, or management. Some employers may require a Master's degree.
Gain experience in house sitting or property management. This could include working as a house sitter, property manager or in a related role.
Develop knowledge of applicable laws, regulations and safety standards.
Become certified. Organizations such as the International House Sitting Professionals (IHSP) offer certification programs that demonstrate your knowledge and experience in house sitting.
Pursue additional training and certifications, if desired. There are various courses and certifications to further your education in house sitting and property management.
Obtain a supervisor position at a house sitting agency or property management firm. This will require leading a team of house sitters and managing the day-to-day operations of the business.
Monitor the quality of house-sitting services and ensure that all team members are following safety protocols and best practices.
Develop strategies to improve efficiency and customer satisfaction.
Work with clients to develop customized services to meet their needs.
Stay current with industry trends and advancements in technology.

Being a successful Sitting Supervisor requires staying ahead of the curve and remaining qualified. To do this, it's important to stay up-to-date on the latest trends in home and pet care, as well as industry best practices. It's also essential to understand the local laws and regulations that govern house sitting in your area.

staying connected to other professionals in the industry can help build a network of contacts and resources that can come in handy when needed. Finally, having a flexible schedule and reliable means of transportation will help ensure that you can get to any house sitting jobs quickly and efficiently. By staying up-to-date, educated, connected and prepared, Sitting Supervisors can ensure they remain ahead of the competition and qualified to take on any job they choose.

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Job Description

Assign daily tasks to house sitters and ensure that all assignments are completed in a timely manner.
Monitor the safety of homes and provide assistance during emergency situations.
Conduct regular inspections of assigned properties to ensure that they are secure and in good condition.
Respond promptly to any inquiries or complaints from homeowners.
Answer questions from homeowners regarding the house sitting process and services provided.
Develop and maintain relationships with homeowners and house sitters.
Communicate effectively with staff and other departments to ensure the smooth running of house sitting assignments.
Maintain accurate records and training materials for house sitters.
Ensure that house sitters adhere to all relevant policies and procedures.
Keep up to date with industry trends and regulations to ensure compliance.

Skills and Competencies to Have

Ability to provide clear direction and guidance to house sitters
Ability to provide timely and accurate feedback
Effective communication and interpersonal skills
Knowledge of house sitting rules and regulations
Ability to manage multiple tasks and prioritize work
Organizational skills to ensure all tasks are completed in a timely manner
Knowledge of basic house cleaning and maintenance
Ability to assess the needs of the home and provide solutions
Understanding of health and safety regulations
Excellent problem solving and customer service skills

The most important skill to have when serving as a House Sitting Supervisor is excellent communication. Effective communication is essential for ensuring clear instructions are given to house sitters, resolving any issues or misunderstandings that arise, and communicating with homeowners in an efficient and professional manner. Good communication also helps to create an atmosphere of trust and respect between the supervisor and the house sitters, which can be invaluable in preventing any problems from arising.

Without clear communication, problems could arise between the supervisor and house sitters, as well as between the house sitters and homeowners. This could lead to a variety of negative outcomes, such as damage to the homeowners property, decreased customer satisfaction, and an overall decrease in the quality of service provided by the supervisor.

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Frequent Interview Questions

What experience do you have in house sitting and supervision?
How do you handle difficult or challenging situations when house sitting?
What strategies do you use to ensure the safety and security of the property and its occupants?
How do you handle scheduling and ensuring availability of house sitters?
Describe an instance where you had to think quickly to resolve a situation when house sitting.
What do you consider to be the most important qualities of a successful house sitting supervisor?
How would you go about training new house sitters?
How do you deal with conflict between house sitters, clients, and other parties?
What processes and protocols do you have in place to maintain a high level of customer service?
Describe your approach to developing and maintaining relationships with clients and house sitters.

Common Tools in Industry

Time Tracking Software. Allows supervisors to track employee hours worked and ensure that they are meeting their responsibilities. (Eg: Toggl)
Scheduling App. Enables supervisors to create and manage schedules for house sitters. (Eg: When I Work)
Communication Software. Helps supervisors stay connected with house sitters and keep everyone informed of changes, updates, and tasks. (Eg: Slack)
Payment Software. Ensures supervisors can quickly and easily pay house sitters for their services. (Eg: PayPal)
Inventory Management Software. Allows supervisors to track and manage the inventory of items in the house being watched. (Eg: HomeZada)
Security System. Ensures the safety of the property and those living in it. (Eg: ADT Security Systems)

Professional Organizations to Know

American Society of Home Inspectors
International House Sitting Professionals Network
National Association of Professional House Sitters
International Home Sitting Association
House Sitting Association of America
Professional House Sitters Network
Professional House and Pet Sitters Association
International House Sitting Institute
Global House Sitting Network
House Sitting World

We also have Weekday Sitter, Special Needs Sitter, and Pet Sitting Manager jobs reports.

Common Important Terms

Pet Sitting. The act of providing care for a pet while the pet's owner is away from home. This can include feeding, exercising, and providing companionship for the pet.
House Sitting. The act of providing care for a house while the houses owner is away from home. This can include collecting mail, watering plants, maintaining security, and performing minor repairs.
Client Relations. The practice of managing relationships with clients. This includes understanding their needs, developing strategies to meet those needs, and providing quality customer service.
Risk Management. The practice of identifying, assessing, and controlling potential risks. This includes understanding potential risks and developing strategies to mitigate those risks.
Budgeting. The practice of managing money and resources effectively. This includes understanding financial needs and developing strategies to maximize resources while minimizing costs.
Scheduling. The practice of planning and organizing activities in a timely manner. This includes creating plans and schedules to ensure tasks are completed on time and efficiently.
Supervision. The practice of overseeing and directing activities in the workplace. This includes providing guidance, training, and feedback to ensure activities are completed according to expectations.

Frequently Asked Questions

What qualifications are needed to be a House Sitting Supervisor?

House Sitting Supervisors typically need to possess a minimum of 3 years of experience in house sitting, as well as a high school diploma or equivalent. In addition, they should possess strong organizational and communication skills, as well as the ability to manage multiple tasks simultaneously.

What duties does a House Sitting Supervisor typically perform?

A House Sitting Supervisor is responsible for overseeing the day-to-day operations of a house sitting service. This includes scheduling appointments, coordinating with clients and staff, providing training and guidance to house sitters, and monitoring the quality of services.

What is the average salary for a House Sitting Supervisor?

The average salary for a House Sitting Supervisor ranges from $26,000 to $40,000 per year depending on experience, geographic location, and other factors.

How many hours does a House Sitting Supervisor typically work?

A House Sitting Supervisor typically works 40 hours per week. However, depending on the size of the company and the amount of clients, overtime may be required.

What type of environment does a House Sitting Supervisor usually work in?

House Sitting Supervisors usually work in a home or office setting. They may also be required to travel to client locations to provide support and supervision.