How to Be Healthcare Facility Director of Operations and Services (DOOS) - Job Description, Skills, and Interview Questions

Aug 13, 2021 / 6 Minutes Read / By Albert

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The Healthcare Facility Director of Operations and Services (DOOS) plays a critical role in managing the overall operations and services of a healthcare facility. This position is responsible for ensuring the smooth running of operations, overseeing the performance of staff, managing financial resources, and developing strategies to improve patient care and service delivery. The DOOS is also responsible for setting and enforcing policies, procedures and standards, as well as providing leadership and guidance to the medical staff and personnel. As a result of their work, healthcare facilities are able to provide a safe and effective environment for patients, while maintaining compliance with regulatory standards and achieving financial goals.

Steps How to Become

Earn a Bachelors Degree. Most employers require a bachelors degree in health administration, business administration, or a related field. While you can become a DOOS with an associates degree, having a bachelors degree will give you more opportunities for advancement.
Obtain Relevant Work Experience. Most employers prefer candidates with at least 3-5 years of experience in healthcare management. Relevant experience can include working as a medical office manager, hospital administrator, or other healthcare-related roles.
Pursue Certification. There are several certifications available for DOOS professionals. The most popular certification is the Certified Director of Operations and Services (CDOS). To become certified, you must pass an exam and have at least 3 years of experience in operations and services in a healthcare setting.
Develop Leadership Skills. As a DOOS, youll be responsible for leading a team of employees and ensuring that they are performing their duties effectively and efficiently. Its important to develop strong leadership skills, such as communication, problem-solving, and decision-making.
Build Relationships. DOOS professionals must be able to build relationships with key stakeholders within the healthcare facility, such as medical staff, administrators, and other personnel. Having strong interpersonal skills will help you build and maintain these relationships.
Stay Up-to-Date on Industry Trends. The healthcare industry is constantly changing, so its important for DOOS professionals to stay up-to-date on industry trends and regulations. This can include attending seminars, reading industry publications, or participating in professional organizations.

The success of a Healthcare Facility Director of Operations and Services (DOOS) is dependent on their ability to be both skilled and competent. To become a successful DOOS, they must have the necessary leadership, interpersonal, financial and organizational skills. They must also be able to manage multiple tasks, be knowledgeable about all aspects of healthcare operations, and have a comprehensive understanding of the organizations strategic objectives.

In addition, a DOOS should have good communication skills, be able to make difficult decisions, and be able to build relationships with stakeholders. having the right combination of skills and knowledge will create a successful DOOS who is able to effectively lead the operations and services of their healthcare facility.

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Job Description

Plan, direct and coordinate the operations of a healthcare facility to ensure that quality patient care is provided in a cost-effective and efficient manner.
Develop and implement operational policies, procedures and protocols to ensure compliance with applicable laws, regulations and standards.
Monitor and evaluate the effectiveness of facility operations and services to ensure optimal outcomes.
Develop and manage budgets and financial plans for the facility operations and services.
Supervise and evaluate staff performance to ensure efficiency and quality of service.
Develop and implement strategies to increase patient satisfaction and improve customer service.
Collaborate with healthcare professionals to plan, coordinate and evaluate patient care services.
Monitor and maintain patient safety standards, infection control protocols and quality assurance programs.
Oversee the hiring, training and development of staff in accordance with applicable laws and regulations.
Develop and implement strategic plans for facility growth and expansion.
Monitor and analyze industry trends to identify potential areas for improvement.
Negotiate contracts with vendors, suppliers and other third-party providers.
Respond to inquiries from staff, patients, families, regulatory agencies and the public.

Skills and Competencies to Have

Strategic Planning and Visioning: Ability to develop strategic plans and long-term visions that align with organizational goals and objectives.
Financial Management: Expertise in budgeting, cost containment, and financial reporting.
Human Resources Management: Ability to effectively manage a staff of diverse healthcare professionals.
Quality Assurance and Regulatory Compliance: Knowledge of relevant regulations and standards, and ability to ensure compliance.
Risk Management: Knowledge of risk management principles and ability to identify and manage potential risks.
Communication: Excellent communication skills and the ability to successfully interact with all levels of staff, patients, families, and other stakeholders.
Technology: Knowledge of relevant healthcare technology and ability to utilize it to improve operations and services.
Problem Solving and Decision Making: Ability to assess situations, identify problems, and make sound decisions in a timely manner.
Leadership: Ability to motivate, inspire, and lead a team of healthcare professionals to achieve common goals.
Collaboration: Ability to work collaboratively with other departments and external stakeholders to ensure successful delivery of services.

The Healthcare Facility Director of Operations and Services (DOOS) is a key position in any healthcare organization, requiring a comprehensive set of skills to be successful. One of the most important skills a DOOS must possess is strong leadership and management capabilities. A DOOS must be able to effectively manage operations, services, and personnel in order to ensure the organization functions properly and efficiently.

They must be able to collaborate with other healthcare professionals, such as physicians, nurses, and administrative personnel, to identify areas of improvement and implement necessary changes. the DOOS must possess excellent communication and problem-solving skills in order to effectively facilitate decision-making processes, resolve conflicts, and address customer concerns. By having these skills, a DOOS can ensure that the healthcare facility is properly maintained and effectively meeting the needs of its patients and staff.

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Frequent Interview Questions

What experience do you have in healthcare operations and services?
How would you handle a situation in which you had to make a difficult decision involving patient care?
What strategies have you used to improve patient satisfaction in healthcare facilities?
What is your experience with developing and implementing policies and procedures?
How do you stay current on changes in healthcare laws, regulations, and trends?
What techniques do you use to ensure compliance with regulatory requirements?
Describe the processes and systems you have implemented to maintain efficiency and quality of services.
How do you collaborate with other healthcare professionals to provide high-quality patient care?
What challenges have you faced in managing healthcare operations and services?
How would you motivate a team of healthcare professionals to achieve organizational goals?

Common Tools in Industry

Project Management Software. Allows for efficient planning, tracking, and reporting of projects for greater organizational performance. (e. g. Asana)
Scheduling Software. Helps to streamline the process of scheduling employees, resources, and tasks. (e. g. Calendly)
Financial Management Software. Automates financial operations while providing visibility and analytics on spending and ROI. (e. g. QuickBooks)
Customer Relationship Management (CRM) Software. Tracks customer data and interactions to improve customer engagement and satisfaction. (e. g. Salesforce)
Inventory Management Software. Monitors and manages inventory levels with automated ordering and notifications. (e. g. Fishbowl Inventory)
Human Resources (HR) Software. Streamlines the process of recruiting, onboarding, and managing employees. (e. g. ADP Workforce Now)
Quality Assurance Software. Facilitates automated quality assurance processes such as testing and monitoring for improved performance and compliance. (e. g. QMetry)
Supply Chain Management Software. Tracks and manages the flow of materials and resources for efficient supply chain operations. (e. g. SAP Ariba)

Professional Organizations to Know

American College of Healthcare Executives (ACHE)
American Health Care Association (AHCA)
American Organization of Nurse Executives (AONE)
Association of Healthcare Administrative Professionals (AHCAP)
Council of Medical Specialty Societies (CMSS)
Healthcare Financial Management Association (HFMA)
Health Information and Management Systems Society (HIMSS)
National Association for Healthcare Quality (NAHQ)
National Association of Long Term Care Administrators (NAHLTA)
Professional Association of Health Care Office Management (PAHCOM)

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Common Important Terms

Patient Safety. The practice of protecting patients from preventable harm, injury, and medical errors.
Quality Improvement. The process of improving the overall quality of healthcare services by examining a systems processes and outcomes and making changes to increase effectiveness and efficiency.
Risk Management. The process of identifying and assessing potential risks and implementing strategies to mitigate or avoid them.
Regulatory Compliance. Adhering to all laws, regulations, standards, and other requirements that pertain to a healthcare facilitys operations.
Financial Management. The management of a healthcare facilitys finances, including budgeting, cost containment, and revenue optimization.
Human Resources Management. The management of a healthcare facilitys human resources, including hiring and training personnel, developing policies, and ensuring compliance with labor laws.
Operations Management. The management of a healthcare facilitys day-to-day operations, including scheduling, supply chain management, workflow optimization, and customer service initiatives.
Information Technology Management. The management of a healthcare facilitys information systems, including data security, data storage, software development, and network administration.

Frequently Asked Questions

What is the role of a Healthcare Facility Director of Operations and Services (DOOS)?

The role of a Healthcare Facility Director of Operations and Services (DOOS) is to manage the daily operations and services of a healthcare facility, ensuring compliance with regulatory and accreditation requirements, while striving to improve the quality, safety and efficiency of patient care.

What types of operations and services does a DOOS oversee?

A DOOS is responsible for overseeing all operational and service-related functions in a healthcare facility, including clinical and administrative operations, financial management, risk management, personnel management, patient care processes, facility maintenance, and information technology.

What qualifications are required for a DOOS?

A DOOS must possess a Bachelor's degree in healthcare administration or a related field, as well as several years of experience in healthcare management. Additionally, a DOOS must possess strong leadership, communication, problem-solving, and organizational skills.

What are the primary responsibilities of a DOOS?

The primary responsibilities of a DOOS include creating and implementing policies and procedures; budgeting and financial management; overseeing operations and services; coordinating programs; developing strategies; managing personnel; and ensuring compliance with regulatory and accreditation requirements.