How to Be Field Service Technician - Job Description, Skills, and Interview Questions

Service technicians play an important role in ensuring that customers receive a quality product or service. When a problem arises with a product or service, their job is to diagnose the issue and find a solution. When done correctly, this can have a positive effect on customer satisfaction, as customers will be able to continue using the product or service without any further problems.

Furthermore, when service technicians are able to diagnose and solve the issue quickly, customers will be more likely to remain loyal and purchase more products or services from the same company in the future. On the other hand, if the service technician is not able to solve the issue in a timely manner, this can lead to customer dissatisfaction and even a loss of business for the company.

Steps How to Become

1. Obtain an Associate’s Degree in Electronics or a related field. A degree in Electronics will provide you with the foundation of knowledge needed to work as a Field Service Technician. You should also consider taking additional classes related to computers and networking.
2. Search for an entry-level job in the field service industry. Begin by looking for positions posted on job boards, as well as general search engines. Look for jobs that match your skills and qualifications.
3. Gain experience in the field. This can be done through internships, volunteer work, or even a part-time job. Working in the field will give you hands-on experience and an understanding of how the industry works.
4. Research certifications that are applicable to the field service industry. Many companies prefer to hire technicians who have certifications related to their field.
5. Apply for a position as a Field Service Technician. Make sure your resume and cover letter highlight your skills and experience in the industry.
6. Once you’re hired, take any additional training opportunities that are offered by the company. This will help you stay up to date on new technology and trends in the industry.
7. Stay current on technology and trends by attending industry conferences and seminars. This can help you stay ahead of the competition.
8. Work hard and take pride in your job. As a Field Service Technician, you are responsible for keeping customers happy and providing quality service.

Staying ahead and efficient as a field service technician starts with having the right tools and equipment. Having the right tools and equipment allows technicians to quickly diagnose issues and get the job done with minimal downtime and fewer trips. In addition, investing in the latest technology and training can help technicians stay up to date on the latest trends and troubleshooting techniques.

Taking the time to stay organized, manage time effectively, and plan for potential problems can help technicians stay efficient and reduce time spent on tasks. Finally, keeping good communication with customers and colleagues can help ensure that technicians are on the same page and know what needs to be done in any given situation. By taking these steps, field service technicians can stay ahead and efficient in their work.

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Job Description

1. Install, maintain, and repair a variety of mechanical and electrical equipment.
2. Diagnose, troubleshoot, and repair malfunctions and deficiencies in equipment.
3. Perform preventive maintenance checks, servicing, and calibration as required.
4. Complete service reports and logbook entries.
5. Monitor and respond to customer inquiries and complaints in a timely manner.
6. Maintain inventory of supplies and parts for servicing equipment.
7. Follow safety policies and procedures to ensure the safety of yourself and others.
8. Follow applicable codes, regulations, and laws related to the installation and maintenance of equipment.
9. Conduct site surveys to assess customer needs and identify potential problems with equipment installation or operation.
10. Train customers on how to safely use and operate equipment.

Skills and Competencies to Have

1. Computer Networking Knowledge
2. Electrical Knowledge
3. Troubleshooting Skills
4. Mechanical Knowledge
5. Problem Solving Skills
6. Communication Skills
7. Customer Service Skills
8. Time Management Skills
9. Ability to Work Independently
10. Knowledge of Safety Protocols
11. Technical Writing Skills
12. Knowledge of Safety Hazards and Regulations
13. Knowledge of Computer Software Applications
14. Knowledge of Automation and Control Systems
15. Ability to Follow Instructions
16. Ability to Lift Heavy Objects

Effective communication is the most important skill for a Field Service Technician. Being able to effectively communicate with customers, colleagues and supervisors is essential for delivering the best service possible. Communication is key to understanding the customer’s needs, explaining the technician’s solutions, and providing a positive customer service experience.

It also facilitates problem solving, helps build relationships, and allows for efficient conflict resolution. Building trust and understanding between the technician and customer is critical for successful service delivery and customer satisfaction. Furthermore, communication skills enable technicians to troubleshoot and diagnose issues quickly, reducing the amount of time spent on each service call.

All of these benefits lead to improved overall customer service satisfaction and better customer retention rates.

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Frequent Interview Questions

• What experience do you have in the field service technician role?
• Describe a successful field service experience you’ve had in the past.
• What techniques do you use to troubleshoot and diagnose customer issues?
• How do you stay up to date on new technologies and trends in the industry?
• What challenges have you faced as a field service technician and how did you handle them?
• Are you comfortable working with customers from different backgrounds and cultures?
• What are your strengths and weaknesses as a field service technician?
• How do you handle situations when customers are not satisfied with the service you provide?
• How do you prioritize your tasks when working with multiple customers in one day?
• What do you think is the most important quality a field service technician should have?

Common Tools in Industry

1. Computer. A device that can be programmed to accept and store data (eg: laptop).
2. Wiring Tools. Tools used to install, repair, and maintain electrical wiring (eg: wire cutters).
3. Diagnostic Equipment. Equipment used to diagnose and troubleshoot problems with electronic systems (eg: multimeter).
4. Networking Tools. Tools used to create or maintain networks (eg: Ethernet cable).
5. Hand Tools. Manual tools used for building or repairing objects (eg: screwdriver).
6. Power Tools. Electric or pneumatic tools that make work easier and faster (eg: drill).
7. Safety Equipment. Protective gear used while performing maintenance or repairs (eg: goggles).
8. Automation Software. Software used to automate tasks such as monitoring, diagnostics, and scheduling (eg: remote monitoring software).

Professional Organizations to Know

1. International Association of Field Service Technicians (IAFST)
2. National Contract Management Association (NCMA)
3. Society of Maintenance and Reliability Professionals (SMRP)
4. American Society for Quality (ASQ)
5. National Institute of Certified Engineering Technologies (NICET)
6. National Institute of Building Sciences (NIBS)
7. Association of Equipment Management Professionals (AEMP)
8. International Facilities Management Association (IFMA)
9. International Society of Automation (ISA)
10. American Public Works Association (APWA)

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Common Important Terms

1. Maintenance. The act of inspecting, repairing, and keeping a piece of equipment, machinery, or structure in good condition.
2. Troubleshooting. The process of diagnosing and resolving issues related to a malfunctioning system or device.
3. Electrical Systems. The systems of wires, switches, and other components used to produce and distribute electrical power.
4. HVAC Systems. Heating, ventilation, and air conditioning systems used to regulate temperature, humidity, and air quality in a given space.
5. Pneumatic Systems. Systems of pipes, valves, and compressors used to distribute controlled amounts of compressed air.
6. Hydraulic Systems. Systems of pumps, valves, and cylinders used to move and control fluid flow.
7. Plumbing Systems. Networks of pipes, fixtures, and valves that provide a means for water to be transported for use in a building.

Frequently Asked Questions

What is a Field Service Technician?

A Field Service Technician is a professional who provides maintenance, troubleshooting, and repair services for a variety of mechanical and electrical equipment.

What qualifications are required to become a Field Service Technician?

To become a Field Service Technician, individuals should have strong technical knowledge and experience in servicing, repairing, and diagnosing various types of equipment. They should also have excellent problem-solving skills, communication skills, and customer service skills.

What is the average salary for a Field Service Technician?

The average salary for a Field Service Technician is $44,869 per year.

What type of environment does a Field Service Technician work in?

Field Service Technicians typically work in a variety of environments, such as customer sites, offices, warehouses, and workshops. They may also travel to remote locations to provide services.

What tasks does a Field Service Technician typically perform?

Field Service Technicians typically perform tasks such as inspecting equipment, diagnosing problems, troubleshooting issues, performing repairs, installing new parts and components, providing maintenance services, and documenting services.

What are jobs related with Field Service Technician?

• Industrial Technician

Web Resources

• How to Become a Field Service Technician - ECPI University www.ecpi.edu
• Field Service Technician – Career & Internship Center careers.uw.edu
• Field Service Technician Certificate Level I - Lone Star College www.lonestar.edu