How to Be Employee Relations Coordinator - Job Description, Skills, and Interview Questions

Apr 12, 2021 / 5 Minutes Read / By Albert

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The role of an Employee Relations Coordinator is critical to the success of any organization. Their primary responsibility is to ensure that employees understand the policies and procedures of the company, and that they are being treated fairly and equitably. This involves staying abreast of labor legislation, addressing employee complaints and grievances, providing advice on conflict resolution, and managing labor relations.

The result of having an effective Employee Relations Coordinator is improved employee morale, increased productivity, and decreased turnover. the company is able to create a positive work environment and maintain a harmonious relationship with employees, which helps to ensure the long-term success of the organization.

Steps How to Become

Obtain a Bachelor's Degree. The first step to becoming an Employee Relations Coordinator is to get a bachelor's degree in Human Resources, Business Administration, or a related field.
Get Relevant Work Experience. After obtaining a bachelor's degree, you should look for opportunities to gain relevant work experience in the field of employee relations. This could include internships, volunteer work, or part-time jobs.
Take Professional Development Courses. Professional development courses can help you develop your skills as an Employee Relations Coordinator. Examples of such courses include conflict management, personnel law, and labor relations.
Obtain Certification. Obtaining certification as a Certified Employee Relations Coordinator (CERC) can help you demonstrate your expertise in the field.
Apply for Jobs. Once you have the necessary qualifications and certifications, you can begin applying for jobs as an Employee Relations Coordinator. You should be prepared to demonstrate your skills and knowledge during the interview process.
Stay Up to Date with Industry Trends. As an Employee Relations Coordinator, you need to stay up to date on industry trends and best practices. This could involve attending conferences, reading industry publications, and networking with other professionals in the field.

Employee Relations Coordinators must stay up-to-date on the latest trends and practices in employee relations to ensure efficient operations. It is important for them to stay informed of changes in labor laws and regulations, as well as industry best practices. they must be aware of current trends in employee engagement, such as job satisfaction surveys, team building activities, and recognition programs.

Furthermore, they should be knowledgeable of performance management systems and how to effectively use them to measure and improve employee performance. By staying up-to-date on the latest trends, an Employee Relations Coordinator can ensure that the organization is optimizing its employee relations strategies and creating a positive work environment for all.

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Job Description

Provide advice and guidance to employees on a wide range of employee relations matters, including performance management, dispute resolution, leave of absence and other related topics.
Develop and implement employee relations programs, policies and procedures.
Facilitate communication between management and employees.
Investigate employee complaints and grievances and recommend resolutions.
Organize and facilitate training sessions on employee relations topics.
Monitor compliance with employment laws and regulations and ensure adherence to company policies.
Prepare reports on employee relations activities.
Maintain employee records and ensure accuracy of information.
Liaise with external agencies, such as regulatory bodies, legal services and trade unions, as needed.
Provide support to the human resources team in other areas, such as recruitment and onboarding.

Skills and Competencies to Have

Excellent communication skills (verbal and written).
Strong problem-solving and critical thinking skills.
Ability to understand and follow complex procedures and regulations.
Knowledge of labor laws, employee benefits, and collective bargaining agreements.
Ability to work independently and as part of a team.
Ability to build strong relationships with employees and management.
Excellent organizational skills and attention to detail.
Ability to handle confidential information with discretion.
Proficiency in Microsoft Office Suite and other relevant software.
Ability to negotiate and mediate disputes effectively.

Employee Relations Coordinators are responsible for maintaining positive relationships between employees and management. To be successful in this role, they must possess strong communication, interpersonal, and organizational skills. Communication skills are essential for understanding the needs of both employees and management.

Interpersonal skills allow them to build strong relationships with team members and foster collaboration. Organizational skills are needed to ensure tasks are completed in a timely manner and to track performance. By possessing these core skills, Employee Relations Coordinators can ensure that the overall employee experience is positive, productive, and satisfying.

This in turn leads to greater employee engagement, higher job satisfaction, and better morale, which can all contribute to a more successful work environment.

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Frequent Interview Questions

What experience do you have in employee relations?
How would you handle a situation where an employee is not following company policies?
How do you ensure that employees are following proper protocols and procedures?
What strategies do you use to foster a positive work environment for employees?
How do you handle complaints or concerns from employees?
How do you ensure that employees have the necessary resources to perform their job duties?
How have you successfully resolved conflicts between employees in the past?
What is your approach to coaching and developing employees?
How do you keep up with changes in regulations related to employee relations?
What have you done to improve employee relations in previous roles?

Common Tools in Industry

Communication Software. This tool allows for efficient communication between the employee relations coordinator and employees, with features such as instant messaging, video conferencing, and emailing. (eg: Slack)
Employee Database. A software system that enables the employee relations coordinator to track and manage employee information, such as contact details, performance data, and attendance records. (eg: PeopleSoft)
Human Resources Information System (HRIS). A comprehensive software system used to manage payroll, benefit administration, and other HR operations. (eg: SAP SuccessFactors)
Calendar Management Software. Software that helps coordinate meetings and events between the employee relations coordinator and employees. (eg: Google Calendar)
Survey Software. Web-based software that allows the employee relations coordinator to collect feedback from employees. (eg: SurveyMonkey)
Performance Management Software. Software used to track and monitor employee performance levels and goals. (eg: ClearCompany)

Professional Organizations to Know

Society for Human Resource Management (SHRM)
National Association of Human Resource Professionals (NAHRP)
American Society for Training and Development (ASTD)
International Public Management Association for Human Resources (IPMA-HR)
National Human Resources Association (NHRA)
WorldatWork
Association for Talent Development (ATD)
American Management Association (AMA)
International Facility Management Association (IFMA)
Institute of Industrial and Organizational Psychology (IOP)

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Common Important Terms

Employee Engagement. The process of creating a work environment that encourages employees to be productive, motivated and to remain loyal to the company.
Employee Retention. The process of keeping employees motivated and satisfied with their current role within the organization. It is a key factor in achieving business success.
Performance Management. The process of assessing and managing employee performance in order to meet organizational goals and objectives. This includes setting goals, evaluating progress, providing feedback and rewarding employees.
Conflict Resolution. The process of resolving disagreements between two or more parties, typically through mediation or negotiation.
Diversity and Inclusion. The process of creating an environment in which all employees feel appreciated, respected and valued regardless of age, gender, race, ethnicity, religion and sexual orientation.
Labor Relations. The process of managing and resolving disputes between employers and their unions or employees. It involves collective bargaining, arbitration and dispute resolution.
Recruitment and Selection. The process of identifying, evaluating and hiring the best candidate for a job within an organization. This includes interviewing and assessing potential candidates.

Frequently Asked Questions

What is the primary responsibility of an Employee Relations Coordinator?

The primary responsibility of an Employee Relations Coordinator is to provide support to managers, supervisors and employees to ensure a positive and productive work environment. This can include helping resolve conflicts, providing guidance on employee relations policies and procedures, and conducting investigations into workplace issues.

What type of qualifications are typically required for the role of an Employee Relations Coordinator?

Qualifications for the role of an Employee Relations Coordinator typically include a bachelors degree in human resources or a related field, as well as two to three years of experience in human resources or a related field.

What types of tasks do Employee Relations Coordinators typically handle?

Employee Relations Coordinators typically handle tasks such as creating and implementing policies and procedures, monitoring employee relations compliance, conducting investigations into workplace issues, providing advice and guidance to employees and managers on employee relations matters, and helping to resolve conflicts.

What is the average salary of an Employee Relations Coordinator?

The average salary of an Employee Relations Coordinator is $59,000 per year, according to PayScale.

What is the job outlook for Employee Relations Coordinators?

The job outlook for Employee Relations Coordinators is expected to be good, with an estimated 8% job growth rate between 2019 and 2029, according to the Bureau of Labor Statistics.