How to Be Dental Treatment Plan Coordinator - Job Description, Skills, and Interview Questions

Jun 10, 2020   /   6 Minutes Read   /   By Albert
  • How to Become
  • Job Descriptions
  • Skill & Competencies
  • Interview Questions
  • Common Tools
  • Professional Organizations
  • FAQ
  • Links
    • Dental Treatment Plan Coordinators play a vital role in helping patients receive the quality dental care they need. By collecting and organizing patient information, such as medical and dental histories, current medications, and insurance information, they ensure accurate treatment plans are created. This enables dentists to focus on providing high-quality care that considers the patient's individual needs, budget, and other factors. As a result, patients are more likely to receive effective treatments that meet their goals and are more likely to be satisfied with their care.

    Steps How to Become

    1. Obtain a postsecondary degree. Most employers require dental treatment plan coordinators to have at least an associate's degree in a related field such as dental assisting or health sciences.
    2. Obtain certification. Certification is not required to become a dental treatment plan coordinator, but it can be beneficial in securing a job. The American Association of Dental Office Management (AADOM) offers a Certified Treatment Plan Coordinator (CTPC) designation. The certification exam consists of a written test and a practical demonstration.
    3. Gain experience. Many employers prefer to hire candidates who have prior experience in the dental field. Consider working as a dental assistant or office manager before applying for a position as a dental treatment plan coordinator.
    4. Take on additional responsibilities. Many employers look for candidates with leadership skills and the ability to manage staff and resources. Consider taking on additional responsibilities in your current job to demonstrate these qualities.
    5. Develop strong communication skills. Dental treatment plan coordinators must be able to communicate effectively with patients, insurance companies, and other healthcare providers. Develop your verbal and written communication skills to make yourself a more attractive candidate for a position as a dental treatment plan coordinator.

    The dental treatment plan coordinator is responsible for ensuring that patients receive the best possible care. This involves evaluating the patient’s needs, planning a course of action, and communicating with the patient and other medical professionals to ensure that the treatment plan is carried out correctly. To be an ideal and qualified dental treatment plan coordinator, one must have strong communication skills, a thorough understanding of dental procedures, and the ability to remain organized and detail-oriented.

    experience in the field is essential for success, as it allows one to anticipate potential issues and ensure that patients receive the most effective treatment. With these qualities, a dental treatment plan coordinator can make sure that patients receive the best care possible.

    You may want to check Dental Case Manager, Dental Production Manager, and Dental Supply Buyer for alternative.

    Job Description

    1. Greet and check-in patients in a friendly and professional manner.
    2. Verify patient information, collect payments, and enter data into the computer system.
    3. Assist dentists in treatment planning by gathering information and presenting options.
    4. Prepare treatment plans for patient review and approval.
    5. Review treatment plans with patients to ensure understanding of financial obligations and estimated time of completion.
    6. Work closely with dental staff to communicate the treatment plan and schedule appointments.
    7. Track patient progress and update treatment plans as needed.
    8. Maintain accurate records of treatment plans for billing and follow-up purposes.
    9. Answer patient inquiries regarding treatment plans, payment options, and insurance coverage.
    10. Resolve patient complaints in a timely manner.

    Skills and Competencies to Have

    1. Excellent communication skills to clearly explain complex dental treatment plans to patients.
    2. Knowledge of different dental procedures and treatments.
    3. Ability to assess patient needs and recommend appropriate treatments accordingly.
    4. Ability to understand insurance coverage and develop comprehensive treatment plans.
    5. Proficiency in scheduling treatments, coordinating appointments, and managing financial paperwork.
    6. Proficiency in using dental practice management software.
    7. Strong organizational, problem-solving, and time-management skills.
    8. Ability to interact effectively with a variety of medical professionals.
    9. Ability to stay current on advances in dental technology and techniques.
    10. Understanding of HIPAA regulations and patient privacy requirements.

    Good communication skills are essential for a Dental Treatment Plan Coordinator. Being able to properly explain treatment plans and procedures to patients, as well as clearly conveying their questions and concerns to the dental team, is key for providing quality patient care. the ability to listen and understand patient needs and concerns is paramount for developing an effective treatment plan that meets the patient’s goals.

    Highly organized individuals are also essential for this role, as they must manage patient records and coordinate treatment plans with other medical professionals. Lastly, problem solving skills are essential to ensure any difficulties or complications with treatments are handled promptly and appropriately. All of these skills are essential for a successful Dental Treatment Plan Coordinator who can provide the best possible care to their patients.

    Dental Scheduling Coordinator, Dental X-Ray Technician, and Dental Care Coordinator are related jobs you may like.

    Frequent Interview Questions

    • What experience do you have working with dental insurance companies and coordinating treatment plans?
    • How do you prioritize competing tasks when preparing treatment plans?
    • What methods do you utilize to ensure accuracy when calculating patient costs?
    • What strategies do you use to help patients understand their treatment plans?
    • How do you stay organized while managing multiple patient records?
    • Describe how you would handle a situation where a patient disagrees with the recommended treatment plan?
    • How do you handle difficult conversations with patients regarding their treatment plan and associated costs?
    • Describe a situation in which you had to learn something new quickly in order to complete a treatment plan?
    • How do you ensure that all patient information is kept confidential and secure?
    • What would you do if a patient has limited financial resources and needs extensive dental care?

    Common Tools in Industry

    1. Patient Scheduling Software. Software used to manage patient appointments and schedule treatment plans. (Eg: Dentrix)
    2. Electronic Health Records (EHR) Software. Used to store and track patient health information. (Eg: Practice Fusion)
    3. Dental Practice Management Software. Used to manage the financial operations of a dental practice. (Eg: Eaglesoft)
    4. Imaging Software. Used to capture and store digital X-rays, intraoral scans, and other images. (Eg: XDR Radiology)
    5. Treatment Planner Software. Used to create detailed treatment plans that outline the recommended treatments, fees, and timelines. (Eg: Treatment Plan Express)
    6. Digital Charting Software. Used to document patient visits, treatments, and diagnosis in an electronic format. (Eg: DentiMax)
    7. Insurance Billing Software. Used to manage insurance claims and payments. (Eg: CareCredit)
    8. Patient Education Software. Used to provide patient education resources for different treatments and procedures. (Eg: Dental Monitor)

    Professional Organizations to Know

    1. American Dental Association (ADA)
    2. Academy of General Dentistry (AGD)
    3. American Academy of Implant Dentistry (AAID)
    4. American Association of Endodontists (AAE)
    5. American Association of Orthodontists (AAO)
    6. American Academy of Pediatric Dentistry (AAPD)
    7. American Academy of Periodontology (AAP)
    8. American College of Prosthodontists (ACP)
    9. American Dental Hygienists’ Association (ADHA)
    10. International College of Dentists (ICD)

    We also have Dental Claims Processor, Dental Lab Technician, and Dental Records Manager jobs reports.

    Common Important Terms

    1. Dental Procedure. A dental procedure is any process that a dentist performs in order to diagnose, prevent, or treat issues related to the teeth, gums, or jaw.
    2. Treatment Plan. A treatment plan is a plan created by the dentist that outlines the course of treatment for a patient's oral health issue. It includes the diagnosis and treatment goals, as well as the steps to be taken in order to reach those goals.
    3. Oral Hygiene. Oral hygiene is the practice of keeping the mouth, teeth, and gums clean and healthy. It includes brushing, flossing, and using mouthwash.
    4. Periodontal Disease. Periodontal disease is an infection of the gums that can lead to tooth loss if left untreated. It is caused by bacteria that accumulate on the teeth and gums due to poor oral hygiene.
    5. Restorative Dentistry. Restorative dentistry is the practice of restoring damaged or missing teeth with prosthetics such as crowns, bridges, and dentures.
    6. Endodontics. Endodontics is a branch of dentistry that focuses on the prevention and treatment of diseases of the pulp and root of the tooth. It includes root canal therapy and dental implants.

    Frequently Asked Questions

    What is a Dental Treatment Plan Coordinator?

    A Dental Treatment Plan Coordinator is a dental professional who helps patients understand the procedures needed to reach their dental health goals, as well as the cost and payment plan options available.

    What qualifications do Dental Treatment Plan Coordinators need?

    Dental Treatment Plan Coordinators must have a dental assistant certificate or degree, and experience in the dental field. Additionally, they must be able to explain complex dental procedures and treatments in plain language and be able to work with patients to develop a payment plan that fits their budget.

    What duties does a Dental Treatment Plan Coordinator typically perform?

    Dental Treatment Plan Coordinators typically meet with patients to discuss their dental needs and develop a comprehensive treatment plan. They also help patients understand their options for payment, such as financing plans or insurance coverage. In addition, they help keep track of the patient's progress throughout treatment and follow up with them after treatment has been completed.

    How important is communication for Dental Treatment Plan Coordinators?

    Communication is essential for Dental Treatment Plan Coordinators to be successful. They need to be able to explain complex dental procedures in a way that is easy to understand, as well as work with patients to develop a payment plan that fits their budget. Additionally, they must be able to build relationships with both patients and other members of the dental team.

    What is the job outlook for Dental Treatment Plan Coordinators?

    The job outlook for Dental Treatment Plan Coordinators is positive. According to the Bureau of Labor Statistics, employment of dental assistants is projected to grow 11% from 2018 to 2028, faster than the average for all occupations. This growth is due in part to increased demand for dental services as the population ages and greater access to health care coverage.

    Web Resources

    Author Photo
    Reviewed & Published by Albert
    Submitted by our contributor
    Dental Category
    « Previous
    How to Be Dental Staff Trainer - Job Description and Skills
    Next »
    How to Be Dental Office Supervisor - Job Description and Skills