How to Be Dental Supply Technician - Job Description, Skills, and Interview Questions

Feb 27, 2020 / 5 Minutes Read / By Albert

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The role of a Dental Supply Technician is essential for a smoothly functioning dental practice. They are responsible for ensuring that the supplies and equipment necessary for the practice are available and that they are also maintained in good working order. This is important, as having the right supplies and equipment readily available can save time and money, while also ensuring that patients receive the best quality of care possible.

Without a Dental Supply Technician, the practice would be hindered in meeting the needs of the patients due to a lack of the necessary supplies and equipment. Furthermore, without proper maintenance, the quality of care could be compromised, leading to negative outcomes and ultimately, a decline in patient satisfaction.

Steps How to Become

Obtain a high school diploma or equivalent. Most employers require applicants for dental supply technician positions to have a high school diploma or equivalent. Students can prepare for a career as a dental supply technician by taking courses in computer science, biology, business, and mathematics.
Complete a postsecondary education program. In most cases, employers prefer to hire dental supply technicians who have completed postsecondary education programs in dental technology, dental laboratory technology, or dental materials science.
Gain experience and training. Many employers provide on-the-job training, but some may require applicants to have prior experience working in a dental laboratory or with dental supplies.
Obtain certification. The National Board for Certification in Dental Laboratory Technology offers a Certified Dental Supply Technician (CDST) certification program. Although certification isn't always required, it can help applicants stand out from other job applicants.
Search for job openings. After gaining the necessary education and experience, applicants can begin searching for job openings. Job postings can be found online through websites such as Indeed. com and Monster. com, or through local classified ads.

The dental supply technicians role is an important one as they are responsible for ensuring that dental offices have the supplies they need to provide quality care. To remain up to date and competent in this role, it is important to understand the latest innovations and products in the field of dentistry. it is beneficial to stay abreast of new regulations and procedures in order to ensure the safety and accuracy of the products being used in the office.

Further, staying connected with other technicians through professional organizations and conferences can provide valuable insight into best practices. Finally, regular continuing education is essential to ensure that one is knowledgeable and competent in the latest trends and technologies within the field. by staying current with the latest advances, a dental supply technician can ensure their office remains compliant with industry standards and is well-stocked with quality products.

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Job Description

Receive, unpack, and stock dental supplies in the storage area according to established inventory control procedures.
Fill orders for dental supplies and equipment based on customer specifications.
Perform inventory control activities such as ordering, receiving, stocking and rotating dental supplies.
Monitor inventory levels and order stock when necessary.
Maintain accurate records of orders and shipments.
Troubleshoot and resolve customer issues related to ordering or delivery of supplies.
Ensure that all orders are packed correctly and shipped in a timely manner.
Maintain a safe and organized work area.
Assist in other areas of the dental supply department as needed.
Communicate with vendors and customers as needed.

Skills and Competencies to Have

Proficient in dental supply ordering and inventory management
Knowledge of dental product codes and terminology
Ability to prioritize and multi-task
Excellent communication, customer service, and problem-solving skills
Ability to accurately enter data into computer systems
Attention to detail when filling orders
Knowledge of sterilization techniques and safety regulations
Ability to lift and transport heavy equipment
Ability to work independently and as part of a team
Good organizational skills and ability to meet deadlines

Good organization skills are essential for a successful Dental Supply Technician. Keeping track of complex inventory and supplies requires an understanding of how the different pieces work together and how they are used in dental practices. Being able to prioritize tasks and delegate duties is also important, as well as having excellent customer service skills to interact with dentists and other healthcare professionals.

Having experience in the field is also beneficial, as it helps technicians understand the products and services they are providing. Knowing how to troubleshoot technical issues and answer questions can help ensure that the dental supply technician is providing the best service possible. Having strong problem-solving skills can help technicians identify problems quickly and come up with effective solutions.

Good communication skills are also essential to ensure that all parties involved in the process are aware of any changes or updates to the supplies or services. By having these skills, Dental Supply Technicians can be successful in their jobs and help make sure that dental practices are well stocked and running smoothly.

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Frequent Interview Questions

What experience do you have in dental supply and equipment management?
How do you stay organized and manage multiple tasks?
Describe a time you dealt with a difficult customer or situation.
What techniques do you use to prioritize and complete tasks?
What do you believe is the most important quality of a dental supply technician?
How do you ensure accuracy when tracking supply orders?
How do you stay up to date on new products and technologies in the dental industry?
How would you handle a situation in which you had to order supplies urgently?
Describe your knowledge of disinfection protocols for dental equipment and instruments.
What challenges have you encountered in your previous roles and how did you address them?

Common Tools in Industry

Dental Impression Trays. Trays used to take an impression of the patient's teeth. (eg: Alginate impression trays)
Dental Disinfectant. Products used to disinfect and sanitize dental instruments and equipment. (eg: Cavicide Disinfectant)
Dental Handpieces. Powered dental tools used for drilling, polishing, and cutting. (eg: High-speed dental handpiece)
Dental Scaling Instruments. Tools used to remove plaque from teeth. (eg: Ultrasonic scaler)
Dental X-Ray Machine. Equipment used to take X-ray images of the mouth and teeth. (eg: Cone Beam CT scanner)
Oral Surgery Instruments. Specialized tools used for performing oral surgery procedures. (eg: Bone Rongeur)
Dental Lab Supplies. Various materials used in the production of dental prosthetics and restorations. (eg: Dental acrylics)
Patient Chairs. Adjustable chairs used to position patients comfortably while providing dental care. (eg: Dentists Chair)

Professional Organizations to Know

American Dental Association (ADA)
Academy of Dental Materials (ADM)
American Academy of Dental Supplies (AADS)
National Association of Dental Laboratories (NADL)
Dental Trade Alliance (DTA)
American College of Prosthodontists (ACP)
International Association for Dental Research (IADR)
American Prosthodontic Society (APS)
National Association of Dental Laboratories (NADL)
American Association of Orthodontists (AAO)

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Common Important Terms

Dental Materials. Materials used in dentistry to aid in the diagnosis, prevention, and treatment of oral diseases and disorders. These materials include composite resins, amalgam, cements, impression materials, and prosthetic materials.
Dental Equipment. Equipment used in dentistry to diagnose and treat oral diseases and disorders. This includes items such as dental chairs, drills, x-ray machines, ultrasonic scalers, and dental handpieces.
Dental Instruments. Instruments used in dentistry to diagnose and treat oral diseases and disorders. These include forceps, probes, scalers, explorers, mirrors, and syringes.
Dental Prosthetics. Prosthetic devices used in dentistry to replace missing teeth or other parts of the mouth. These include bridges, crowns, dentures, and implants.
Dental Radiology. The use of imaging technology to diagnose and treat oral diseases and disorders. This includes x-rays, computed tomography (CT) scans, and magnetic resonance imaging (MRI).
Dental Laboratory. A laboratory that specializes in the fabrication of dental prosthetics and dental appliances. This includes crowns, bridges, dentures, implants, and orthodontic appliances.
Oral Hygiene. The practice of maintaining good oral health through regular brushing, flossing, and preventive care. This includes regular visits to the dentist for examinations and checkups.

Frequently Asked Questions

What is the average salary of a Dental Supply Technician?

The average salary for a Dental Supply Technician is $37,366 per year.

What are the duties of a Dental Supply Technician?

The duties of a Dental Supply Technician include ordering and stocking dental supplies, maintaining accurate records, ensuring orders are accurate and delivered on time, and providing technical advice and guidance to dental professionals.

What qualifications are required to become a Dental Supply Technician?

To become a Dental Supply Technician, you should have a high school diploma or equivalent, as well as experience working in a dental office or in the medical field.