How to Be Communications Technician II - Job Description, Skills, and Interview Questions

Jan 11, 2023 / 5 Minutes Read / By Albert

How to Become

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The Communications Technician II plays an important role in facilitating communication between organizations. They are responsible for installing and maintaining communication systems, such as phone lines and internet networks. This position requires specialized knowledge, as they must be able to identify and troubleshoot problems that can arise in communication systems.

When communications systems are not working correctly, the effects can be far-reaching; businesses may lose customers, and employees may be unable to complete their tasks. Therefore, the role of Communications Technician II is vital to ensure that communication systems are working properly and efficiently.

Steps How to Become

Obtain a high school diploma or equivalent. Most employers prefer Communications Technicians II to have at least a high school diploma or equivalent.
Pursue a postsecondary degree. Employers may prefer Communications Technicians II to have an associates degree in electronics, telecommunications technology, or a related field.
Gain experience. Experience is often necessary to become a Communications Technician II. Those with less experience may start as Communications Technicians I and shadow experienced technicians to gain the necessary skills.
Obtain certifications. Certifications may be necessary to become a Communications Technician II. Telecommunications technicians may need to be certified by the Society of Cable Telecommunications Engineers.
Become familiar with industry trends. Communications systems are constantly changing and evolving, so its important for technicians to be aware of the latest technologies and trends in the industry.
Complete on-the-job training. Employers may require on-the-job training for Communications Technicians II to become familiar with the companys systems and procedures.
Pursue continuing education. Its important for technicians to stay up-to-date on the latest technologies and industry trends, so pursuing continuing education is important for success in this field.

The ability to effectively communicate is a critical skill for any successful individual, and Communications Technicians are no exception. To become an ideal and capable Communications Technician II, one must possess a combination of knowledge, experience, and interpersonal skills. Knowledge of the latest technologies and communication protocols is essential for understanding the complex systems that modern communications networks rely on.

Experience with troubleshooting and problem-solving can help technicians to quickly identify and resolve issues. strong interpersonal skills are essential for working effectively with both colleagues and customers. With these attributes, a Communications Technician II can become an invaluable asset to any organization.

You may want to check Communications Coordinator, Senior Social Media and Communications Coordinator, and Social Media and Communications Manager for alternative.

Job Description

Install, configure, and troubleshoot system cabling and equipment.
Perform maintenance and repair of communications systems.
Monitor and analyze system performance, and recommend modifications and upgrades as necessary.
Diagnose and resolve hardware and software issues.
Liaise with vendors, suppliers, and manufacturers to ensure timely delivery of equipment and services.
Respond promptly to customer requests for service and assistance.
Train users on new systems and features.
Develop and maintain system documentation, diagrams, and schematics.
Monitor system performance and security measures.
Ensure compliance with industry regulations, policies, and procedures.

Skills and Competencies to Have

Knowledge of telecommunications technology and systems
Ability to install, maintain and troubleshoot communications systems
Knowledge of network protocols and standards
Knowledge of data security protocols
Ability to diagnose and solve technical problems
Knowledge of industry safety regulations and standards
Ability to read and interpret schematics, diagrams, and technical manuals
Ability to communicate effectively with customers, colleagues and supervisors
Ability to work with minimal supervision
Excellent organizational and time management skills

Good communication skills are essential for any technician, especially a Communications Technician II. Having the ability to communicate effectively and clearly with others is key to succeeding in this position. By having strong communication skills, a Communications Technician II can build strong relationships with colleagues and customers, both of which are essential for success.

Furthermore, having good communication skills helps a technician better understand customer needs and effectively troubleshoot any problems that arise. This in turn leads to better customer satisfaction and a more successful career in this field. having strong communication skills can lead to a successful career as a Communications Technician II.

Senior Media Communications Coordinator, Senior Public Relations and Communications Manager, and Digital Communications Coordinator are related jobs you may like.

Frequent Interview Questions

What experience do you have in installing and troubleshooting communications systems?
How familiar are you with various communication protocols such as TCP/IP, Ethernet, and Wi-Fi?
Describe a time when you encountered a difficult issue with a communications system and how you solved it.
Do you have any experience using test equipment such as multimeters, signal generators, and spectrum analyzers?
How would you prioritize tasks when servicing multiple customer requests?
What processes do you use to ensure quality control when installing or repairing communications systems?
Are you familiar with industry standards such as EIA/TIA and ISO/IEC?
What steps do you take to troubleshoot problems with communications systems?
Are you able to configure and deploy wireless networks?
What methods do you use to stay current on the most up-to-date technologies and trends in the communications industry?

Common Tools in Industry

Crimping Tool. Used to connect wires to terminals or other wires. (eg: RJ45 crimping tool)
Network Tester. Used to test the functionality of a network and identify any issues. (eg: Fluke Networks LinkRunner AT 2000)
Cable Stripper. Used to remove insulation from electrical wires. (eg: Gardner Bender GS-355 Cable Stripper)
Punch Down Tool. Used to connect wires to panels such as patch panels. (eg: Klein Tools VDV110-062 Ratcheting Modular Crimper/Stripper/Cutter/Punch Down Tool)
Fiber Optic Connectorization Kit. Used to connect fiber optic cable and test their performance. (eg: Corning Unicam Fiber Optic Connectorization Kit)
Antenna Analyzer. Used to measure the performance of an antenna. (eg: Anritsu MA24106A Vector Network Analyzer)
RF Signal Generator. Used to generate radio frequency signals for testing and troubleshooting purposes. (eg: Rohde & Schwarz SMB100A Signal Generator)

Professional Organizations to Know

International Society of Automation (ISA)
Society of Telecommunications Engineers
Telecommunications Industry Association (TIA)
Society of Cable Telecommunications Engineers (SCTE)
Institute of Electrical and Electronics Engineers (IEEE)
Association of Public-Safety Communications Officials International (APCO)
Wireless Communications Association International (WCAI)
Radio Club of America (RCA)
National Institute of Standards and Technology (NIST)
Telecommunications Professionals Association (TPA)

We also have Digital Communications Specialist, Communications Writer, and Senior Social Media and Communications Manager jobs reports.

Common Important Terms

Network Infrastructure. The hardware and software components of a network, including routers, switches, servers, and other physical devices, as well as the protocols and standards used to connect them.
Telecommunications. The exchange of information over distances using electrical or electromagnetic signals.
Radio Frequency (RF). An electromagnetic wave in the range of frequencies between 3 kHz and 300 GHz.
Cable Splicing. The process of connecting two cables together using specialized tools and techniques.
Data Communications. The transmission of data between two or more points, such as computers, over a network or other communication medium.
Telecommunications System. A system of components and equipment used for transmitting information from one point to another.
Network Security. Measures taken to protect a network from unauthorized access, malicious activities, and other threats.

Frequently Asked Questions

What is the job of a Communications Technician II?

A Communications Technician II is responsible for installing, maintaining and troubleshooting communication systems and related equipment, such as two-way radios, microwave systems, and fiber optics.

What skills are necessary for a Communications Technician II?

Communications Technician IIs must have strong technical skills, proficiency in electronics, the ability to interpret technical documents, and excellent problem-solving abilities.

What qualifications are required to become a Communications Technician II?

Qualifications typically include an associates degree in Electronics or a related field, and/or prior experience in telecommunications. Candidates may also need to possess certifications such as the Electronics Technician Association (ETA) Certified Electronics Technician (CET) certification.

How much does a Communications Technician II typically earn?

According to PayScale, the average salary for a Communications Technician II is $50,165 per year. Salaries can vary depending on experience, location, and other factors.

What is the job outlook for a Communications Technician II?

The job outlook for a Communications Technician II is positive. The growing use of communications technology is expected to drive demand for technicians with the right skills and experience.

Web Resources

Details - Communication Technician | University of Denver jobs.du.edu
Telecommunications Technician II - Stanford University Careers careersearch.stanford.edu
Electronics Communications Technician (KEC3) | SLCC www.slcc.edu