How to Be Chiropractic Receptionist - Job Description, Skills, and Interview Questions

Chiropractic receptionists play an important role in the smooth functioning of a chiropractic office. Their primary responsibility is to greet patients, answer phones, and schedule appointments. Due to their presence, the chiropractor can focus on providing quality treatments to their patients.

As a result, the chiropractor can help more people and increase their patient satisfaction. the receptionist also assists with insurance claims, filing medical records, and helping patients understand their treatment options. a well-trained receptionist can ensure that the office runs efficiently and effectively, which leads to greater success for both the chiropractor and their patients.

Steps How to Become

1. Obtain a High School Diploma or GED. A high school diploma is the minimum educational requirement to become a chiropractic receptionist.
2. Obtain a Postsecondary Certificate in Medical Office Administration. Many employers prefer chiropractic receptionists who have completed a postsecondary certificate program in medical office administration. These programs, which generally take about one year to complete, include courses in medical terminology, medical office procedures, coding and billing, and healthcare compliance and regulations.
3. Complete On-the-Job Training. Most employers provide on-the-job training for new chiropractic receptionists. During this time, the receptionist learns how to use the office’s computer system, answer the phone, and book appointments.
4. Obtain Certification. The National Healthcareer Association (NHA) offers a Certified Medical Administrative Assistant (CMAA) credential that is designed for medical office professionals, including chiropractic receptionists. To be eligible for the certification exam, applicants must have at least one year of experience in a medical setting or complete a postsecondary certificate program in medical office administration.
5. Consider Specialized Training. Depending on the chiropractic office, receptionists may need to learn how to use specialized software programs for scheduling, billing, and patient records. Most employers offer this training on the job.

The ability to become a skilled and qualified chiropractic receptionist requires a mix of education and experience. A high school diploma is the minimum educational requirement for any receptionist, however, experience in a related field such as customer service, medical office administration, and health sciences may be beneficial. In addition, a thorough understanding of medical terminology and the ability to type quickly and accurately are essential.

Being knowledgeable about the latest trends in chiropractic care is also important. having strong communication skills and the ability to handle multiple tasks simultaneously are key factors in becoming a successful chiropractic receptionist.

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Job Description

1. Greet and welcome patients as they arrive at the clinic.
2. Answer phones, take messages and transfer calls to the appropriate staff members.
3. Schedule patient appointments and collect payments for services rendered.
4. Maintain patient files and records in accordance with HIPAA regulations.
5. Respond to patient inquiries in person, by phone or via email.
6. Process insurance claims and verify coverage for treatments.
7. Generate reports for the chiropractor, such as financial statements and patient progress notes.
8. Assist the chiropractor with treatments, as needed.
9. Maintain the cleanliness of the reception area and other common areas of the clinic.
10. Stock supplies and order new materials, as needed.

Skills and Competencies to Have

1. Knowledge of office management and administrative procedures
2. Excellent customer service skills
3. Knowledge of medical terminology
4. Proficiency in using computers and office software (e. g. , Microsoft Office Suite)
5. Ability to multitask and prioritize tasks
6. Ability to work independently and as part of a team
7. Excellent communication and interpersonal skills
8. Ability to maintain accurate records and filing systems
9. Knowledge of insurance plans and billing processes
10. Ability to answer phone calls and direct inquiries
11. Ability to handle confidential patient information
12. Ability to work efficiently and professionally under pressure

Having good communication and interpersonal skills is essential for a chiropractic receptionist. Being able to effectively communicate with patients and other staff members is essential in order to provide a high quality of service. the ability to manage a busy schedule and handle multiple tasks at once are important skills for chiropractic receptionists.

Good organizational skills and attention to detail are also necessary in order to ensure that all patient information is accurate and up-to-date. Furthermore, having knowledge of medical terminology, insurance billing, and office software can be beneficial for any chiropractic receptionist. These skills, when combined, help ensure that patients receive the best care possible, while also increasing productivity in the office.

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Frequent Interview Questions

• What experience do you have working as a receptionist?
• How would you handle a difficult customer or patient?
• What computer software programs are you familiar with?
• How do you handle multiple tasks and prioritize them?
• What do you know about chiropractic medicine?
• What steps do you take to ensure accuracy in data entry?
• How do you handle stress in a fast-paced office environment?
• What do you think makes a successful chiropractic receptionist?
• How do you handle customer complaints in a professional manner?
• How do you stay organized and manage time efficiently?

Common Tools in Industry

1. Office Management Software. A software program used to manage daily operations in an office such as scheduling, managing employee information, tracking client data and billing. (eg: Microsoft Office 365)
2. Scheduling Software. A software program used to organize, manage and schedule appointments for clients, staff and customers. (eg: AppointmentPlus)
3. Electronic Health Records (EHR). A software program that stores patient data in a secure electronic format. It is used to track patient information, medical history, lab results and medications. (eg: Practice Fusion)
4. Customer Relationship Management (CRM) Software. A software program used to manage customer relationships by tracking customer interactions and providing customer data. (eg: Salesforce)
5. Electronic Filing System. A software program used to store and organize files electronically. It can also be used to retrieve information quickly and easily. (eg: FileMaker Pro)
6. Accounting Software. A software program used to handle financial transactions and bookkeeping tasks. (eg: QuickBooks)
7. Document Management System. A software program used to store, manage and track documents electronically. (eg: SharePoint)

Professional Organizations to Know

1. American Chiropractic Association (ACA)
2. International Chiropractors Association (ICA)
3. World Federation of Chiropractic (WFC)
4. Federation of Chiropractic Licensing Boards (FCLB)
5. National Board of Chiropractic Examiners (NBCE)
6. American Chiropractic Board of Radiology (ACBR)
7. American Academy of Chiropractic Physicians (AACP)
8. International Academy of Chiropractic Neurology (IACN)
9. American Chiropractic College of Radiology (ACCOR)
10. Council on Chiropractic Education (CCE)

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Common Important Terms

1. Chiropractic Adjustment. A manual manipulation of the body to correct posture and alignment.
2. Patient Intake Form. A form that collects patient information such as contact info, medical and health history, insurance information, etc.
3. Coding and Billing. The process of assigning codes for services and submitting claims for reimbursement from insurance companies.
4. Scheduling and Appointment Reminders. Arranging and managing appointments and sending reminder messages to patients.
5. Record Keeping. Maintaining patient records and ensuring their accuracy and confidentiality.
6. Insurance Verification. Checking that a patient’s insurance coverage is up to date and valid.
7. Cashiering. Processing payments from patients, including cash, check, credit card, or other payment methods.
8. Collections. Following up on unpaid bills or outstanding balances.
9. HIPAA Compliance. Complying with the Health Insurance Portability and Accountability Act to protect patient privacy.
10. Reporting. Producing reports for tracking patient care, billing and accounts receivable, etc.

Frequently Asked Questions

What duties do Chiropractic Receptionists perform?

Chiropractic Receptionists are responsible for a variety of administrative tasks, including scheduling appointments, answering phones, collecting payments, maintaining patient files, and providing general customer service.

What qualifications are necessary to become a Chiropractic Receptionist?

Most Chiropractic Receptionists have at least a high school diploma or GED and some experience in office administration. In addition, strong computer skills and excellent customer service skills are essential.

What is the average salary for a Chiropractic Receptionist?

According to the U.S. Bureau of Labor Statistics, the median annual salary for a Chiropractic Receptionist is $30,890.

What type of environment do Chiropractic Receptionists work in?

Chiropractic Receptionists typically work in a busy office environment, often alongside other administrative staff and healthcare professionals.

What is the job outlook for Chiropractic Receptionists?

The job outlook for Chiropractic Receptionists is positive, with an expected growth rate of 6% over the next 10 years.

What are jobs related with Chiropractic Receptionist?

• Chiropractic Neurologist
• Chiropractic Massage Therapist
• Chiropractic Diagnostician
• Chiropractic Nutritionist
• Chiropractic X-Ray Technician
• Chiropractic Rehabilitation Specialist
• Chiropractic Health Educator
• Chiropractic Insurance Claims Processor

Web Resources

• Chiropractic Assistant/Receptionist – Imagine | Johns Hopkins … imagine.jhu.edu
• Chiropractic Receptionist at UW–Madison - studentjobs.hr.wisc.edu studentjobs.hr.wisc.edu
• Receptionist/Chiropractic Assistant | Piedmont Technical College www.ptc.edu