How to Be Benefits Specialist - Job Description, Skills, and Interview Questions

Jul 3, 2020 / 5 Minutes Read / By Albert

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A Benefits Specialist is responsible for understanding and administering employee benefits programs. This position plays an important role in an organization, as successful benefits management can have a positive impact on employee morale, productivity, and retention. By researching, understanding, and implementing company policies, the Benefits Specialist ensures that employees receive the benefits they are entitled to under the law and company policy.

This can lead to a more satisfied and loyal workforce, which will in turn contribute to increased job productivity and employee retention. the Benefits Specialist can help to reduce costs associated with benefits by ensuring proper administration and compliance.

Steps How to Become

Earn a Bachelor's Degree. The first step to becoming a Benefits Specialist is to earn a bachelor's degree in human resources, business administration, or a related field. A degree in this field will provide you with the knowledge and skills necessary to work in the benefits field.
Obtain Certification. Next, look into obtaining certification as a Certified Employee Benefits Specialist (CEBS). This is a voluntary certification program designed to recognize those who demonstrate knowledge and proficiency in the field of employee benefits.
Gain Experience. Once you have your degree and certification, you can begin applying for jobs in the benefits field. Gaining experience in the industry will help you better understand the industry and give you an edge when applying for higher-level positions.
Stay Up to Date. As technology and regulations continue to change and evolve, its important to stay up to date on the latest industry trends. This can be done through attending conferences, reading industry publications, and networking with other professionals in the field.
Get an Advanced Degree. For those who want to take their career to the next level, obtaining an advanced degree such as a Masters in Human Resources can be beneficial. An advanced degree can open doors to more advanced positions with more responsibility and higher salaries.

To stay updated and qualified as a Benefits Specialist, it is important to regularly attend courses, workshops and seminars. Such activities will help one stay apprised of the latest benefits regulations, enabling them to better advise clients on their options. Furthermore, they should keep track of changing laws and trends that can affect benefits strategies.

they should take advantage of professional development opportunities and network with other professionals in the field to stay current on best practices. Doing so can help them stay competitive in the marketplace and increase their value as a Benefits Specialist.

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Job Description

Research and evaluate employee benefit plans, policies, and programs
Prepare materials and present employee benefits information
Manage open enrollment process including communicating plan changes to employees
Provide customer service for benefits-related inquiries
Analyze and resolve benefit-related issues
Administer COBRA and other government-mandated benefits
Assist in the development of benefit programs, such as wellness initiatives
Prepare benefit-related reports and documents
Evaluate and recommend changes to existing benefits plans
Monitor legislative changes to ensure compliance with all applicable laws and regulations

Skills and Competencies to Have

Knowledge of benefits regulations, laws, and policies
Expertise in employee relations, payroll and staffing
Strong problem-solving and analytical skills
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
Ability to multi-task and prioritize
Proficiency in data entry and computer software programs
Attention to detail and accuracy
Ability to interpret complex benefit plans and regulations
Organizational skills and time management

The ability to communicate effectively is critical for success as a Benefits Specialist. Without good communication skills, a Benefits Specialist would not be able to explain complex benefits packages and policies to employees, or help those employees understand their options and how to maximize their benefits. Furthermore, a Benefits Specialist needs to be able to listen and comprehend their clients' needs in order to effectively help them.

By understanding the client's needs, a Benefits Specialist can provide tailored advice and solutions that best fit the employee's situation. strong problem-solving skills are essential for Benefits Specialists, as they are responsible for resolving employee benefit issues and providing assistance with benefit enrollment. Finally, good organizational skills are necessary for a Benefits Specialist to ensure that all necessary paperwork is completed on time and that employees have the information they need.

With these skills, a Benefits Specialist can work to ensure that employees have the best possible benefits experience.

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Frequent Interview Questions

What experience do you have working in the benefits field?
Do you have any experience with employee benefit policies and regulations?
How do you stay up to date on changing benefits laws?
What do you believe is the most important part of a benefits package?
What strategies do you use to ensure benefits packages remain competitive?
How do you handle complex employee benefit inquiries?
Describe a successful project you have completed related to benefits.
What techniques do you use to ensure customers receive accurate information?
How do you handle difficult conversations with employees regarding their benefits?
How do you measure the success of a benefits program?

Common Tools in Industry

HRIS (Human Resources Information System). This is a computer-based system that stores, manages, and tracks all employee data, including personal information, benefits, payroll, and attendance records. (Eg: ADP Workforce Now)
Time Tracking Software. This tool allows employees to track the time they spend on various activities throughout the day and provides reports for managers to review. (Eg: Toggl)
Benefits Administration Software. Benefits administration software helps employers manage their employee benefits packages, such as health insurance and retirement plans. (Eg: Zenefits)
Performance Management Software. Performance management software helps track employee performance and development in order to improve overall organizational performance. (Eg: Workday Performance Management)
Employee Self-Service Portal. An employee self-service portal allows employees to access their benefits information and make changes to it, such as updating contact information or enrolling in new benefits. (Eg: UltiPro)

Professional Organizations to Know

Society for Human Resource Management (SHRM)
International Foundation of Employee Benefit Plans (IFEBP)
American Benefits Council
International Society of Certified Employee Benefit Specialists (ISCEBS)
National Association of Health Underwriters (NAHU)
American Retirement Association (ARA)
International Association of Industrial Accident Boards and Commissions (IAIABC)
Council on Employee Benefits (CEB)
National Association of Professional Benefits Administrators (NAPBA)
America's Health Insurance Plans (AHIP)

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Common Important Terms

COBRA. Consolidated Omnibus Budget Reconciliation Act, a federal law that allows individuals to continue their health coverage even when they lose their job or other eligibility.
ERISA. Employee Retirement Income Security Act, a federal law protecting the rights of employees who participate in retirement plans.
FMLA. Family and Medical Leave Act, a federal law providing employees with up to 12 weeks of unpaid leave for medical or family reasons.
HSA. Health Savings Account, a tax-advantaged savings account used to pay for qualified medical expenses.
FSA. Flexible Spending Account, a tax-advantaged account used to pay for certain out-of-pocket healthcare expenses.
401(k). A type of retirement plan allowing workers to set aside pre-taxed income for retirement.
403(b). A type of tax-deferred retirement savings plan available to employees of public schools and certain tax-exempt organizations.
457(b). A type of deferred compensation plan available to certain state and local government employees.
Disability Insurance. Insurance that provides income to individuals who become disabled and unable to work.
Long-Term Care Insurance. Insurance that covers long-term care services such as nursing home care and home healthcare.

Frequently Asked Questions

What is the primary role of a Benefits Specialist?

The primary role of a Benefits Specialist is to manage all aspects of an organization's employee benefits programs, including researching and recommending benefit plans, monitoring and evaluating existing benefit plans, and communicating benefit information to employees.

What qualifications are required to be a Benefits Specialist?

The qualifications needed to be a Benefits Specialist typically include a bachelor's degree in human resources or a related field, and experience in employee benefits management. Some employers might also require certification in benefits management.

What are some of the duties of a Benefits Specialist?

Some of the duties of a Benefits Specialist include researching and recommending benefit plans, managing open enrollment periods, tracking employee benefit usage, and providing support to employees on their benefits.

How much does a Benefits Specialist usually earn?

According to PayScale, the average salary of a Benefits Specialist is $55,060 per year. Salaries can vary widely depending on experience, location, and other factors.

What skills are important for a Benefits Specialist?

Important skills for a Benefits Specialist include knowledge of employee benefits, excellent communication and customer service skills, organizational skills, problem-solving skills, and experience with HR software systems.