How to Be Airport Terminal Services Supervisor - Job Description, Skills, and Interview Questions

The role of an Airport Terminal Services Supervisor is critical in ensuring the efficient and safe operation of an airport. This is because the supervisor oversees the daily activities at the terminal and coordinates the various teams of personnel to ensure that all work is completed safely and on time. The supervisor must also ensure that each team is adequately staffed, and that all necessary safety protocols are being followed.

they must be able to respond to emergencies quickly, while maintaining a safe and secure environment for passengers and staff. As a result of these duties, Airport Terminal Services Supervisors are essential in ensuring a smooth running operation, which can ultimately lead to more satisfied customers and a higher level of customer service.

Steps How to Become

1. Obtain a High School Diploma or GED. Earning a high school diploma or GED is the first step to becoming an airport terminal services supervisor.
2. Attend a Vocational School or College. Many airport terminal services supervisors hold an associate’s degree in aviation management, airport management, or a similar field of study.
3. Gain Work Experience. Most employers require that applicants for airport terminal services supervisor positions have at least two years of experience in an airport setting.
4. Get Certified. Although not required, some employers may prefer candidates who are certified in airport operations. The Airport Operators Council International (AOCI) offers certification courses in areas such as airside operations, security, and customer service.
5. Apply for an Airport Terminal Services Supervisor Position. After meeting the education and experience requirements, applicants can begin applying for airport terminal services supervisor positions with airports and airlines.

Airport terminal services supervisors must stay up-to-date with the latest industry trends and technologies in order to keep their operations efficient. Investing in employee training, staying informed about new protocols, and investing in the latest technologies are key to ensuring that airport terminal services run smoothly. Doing so allows supervisors to identify and address issues quickly, and to ensure that employees can perform their duties safely and efficiently. By investing in the necessary resources and staying informed, airport terminal services supervisors can help ensure that the entire process runs smoothly and efficiently, leading to satisfied customers and a successful business.

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Job Description

1. Direct and oversee the daily operations of airport terminal services personnel.
2. Monitor the performance of airport terminal services staff to ensure that all services and activities are completed in accordance with established procedures.
3. Develop and implement effective strategies for improving airport terminal services efficiency.
4. Evaluate employee performance and recommend necessary corrective action.
5. Maintain a safe working environment for personnel by enforcing safety policies and procedures.
6. Supervise the loading and unloading of cargo, baggage, and other items from aircrafts.
7. Schedule staff to ensure adequate coverage for flights, holidays, and other special events.
8. Manage the inventory of supplies and equipment used in the airport terminal services operation.
9. Coordinate with other departments to ensure the smooth operation of airport services.
10. Monitor customer feedback to ensure satisfaction with airport terminal services.

Skills and Competencies to Have

1. Excellent organizational and problem-solving ability.
2. Ability to multi-task and prioritize.
3. Strong interpersonal skills with the ability to communicate effectively with a variety of people.
4. Good customer service skills.
5. Knowledge of airport operations, procedures and regulations.
6. Knowledge of computer systems, software and related technologies.
7. Ability to work in a fast-paced environment with tight deadlines.
8. Ability to work independently or as part of a team.
9. Ability to implement policies and procedures.
10. Ability to train, supervise, and motivate staff.
11. Ability to manage time and resources efficiently.
12. Knowledge of safety and security measures in an airport environment.
13. Ability to analyze data and develop innovative solutions to challenges.
14. Knowledge of accounting processes and procedures.
15. Ability to stay calm under pressure.

Being an Airport Terminal Services Supervisor requires strong leadership, organizational, and problem-solving skills. These skills are essential for developing and maintaining effective and efficient operations and procedures in the airport terminal environment. Leaders must be able to effectively communicate with customers and staff in order to maintain operations, provide customer service, and resolve conflicts that arise.

In addition, supervisors must be able to manage personnel, including scheduling, assigning tasks, and training. Furthermore, supervisors must be knowledgeable of all applicable laws, regulations, and policies in order to ensure compliance and safety at all times. Without strong leadership and organizational skills, airport terminal services supervisors will struggle to ensure smooth operations and customer satisfaction.

This can lead to a decrease in revenue and customer satisfaction, as well as an increase in employee turnover. Therefore, the most important skill to have as an Airport Terminal Services Supervisor is strong leadership, organizational, and problem-solving skills.

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Frequent Interview Questions

• What experience do you have managing airport terminal services teams?
• How have you fostered an atmosphere of customer service excellence in your previous roles?
• What strategies have you employed to manage competing priorities in airport terminal services?
• Describe a situation in which you had to resolve a dispute between airport personnel and customers.
• What methods do you use to delegate tasks and responsibilities?
• What challenges do you expect to face in this position?
• How do you ensure that airport terminal services are compliant with federal and state regulations?
• How would you approach developing standards and procedures for airport services?
• What steps do you take to evaluate the performance of airport terminal services staff?
• How do you stay informed about changes in airport industry protocols and procedures?

Common Tools in Industry

1. Communication Software. This tool allows supervisors to communicate with staff, customers, and other stakeholders. (e. g. Microsoft Teams, Skype for Business)
2. Scheduling Software. This tool enables supervisors to assign tasks and manage schedules for terminal personnel. (e. g. When I Work, Deputy)
3. Security Software. This tool helps supervisors maintain secure operations through surveillance, access control, and personnel management systems. (e. g. CyberArk, Tripwire)
4. Financial Software. This tool assists in monitoring and managing expenses, budgets, payroll, and other financial activities related to airport operations. (e. g. QuickBooks, Sage Intacct)
5. Reporting Software. This tool provides supervisors with real-time updates and analytics on operational performance to help inform decision-making. (e. g. Tableau, Microsoft Power BI)
6. Maintenance Software. This tool tracks and monitors maintenance tasks and repairs to ensure a safe and efficient environment at the airport terminal. (e. g. UpKeep, Maintenance Care)

Professional Organizations to Know

1. Airports Council International (ACI)
2. National Air Transportation Association (NATA)
3. International Air Transport Association (IATA)
4. American Association of Airport Executives (AAAE)
5. National Business Aviation Association (NBAA)
6. Aircraft Owners and Pilots Association (AOPA)
7. Regional Airline Association (RAA)
8. Airport Consultants Council (ACC)
9. International Aviation Management Association (IAMA)
10. Airport Operators Council International (AOCI)

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Common Important Terms

1. Airport Operations. The process of operating an airport including passenger services, air traffic control, aircraft handling, ground services, and maintenance.
2. Ramp Services. Services provided on the airfield for loading, unloading, and securing aircraft.
3. Aircraft Handling. The process of safely moving an aircraft from one parking location to another on the ground.
4. Ground Services. Services provided to an aircraft while it is on the ground including fueling, cleaning, and de-icing.
5. Baggage Handling. The process of loading and unloading baggage from an aircraft.
6. Flight Dispatch. The process of coordinating and monitoring aircraft operations from the ground.
7. Air Traffic Control. The process of managing and directing aircraft movements in the sky and on the ground.
8. Passenger Services. Services provided to passengers including ticketing, check-in, boarding, and customer service.

Frequently Asked Questions

What is the typical job description of an Airport Terminal Services Supervisor?

An Airport Terminal Services Supervisor is responsible for overseeing the daily operations of airport terminal services, including customer service and baggage handling. They ensure safe and efficient operations, manage staff, enforce policies, and coordinate with other departments.

What qualifications are necessary for an Airport Terminal Services Supervisor?

A successful Airport Terminal Services Supervisor should have a high school diploma or equivalent and prior experience in customer service and airport operations. They should have knowledge of aviation regulations, safety protocols, and the ability to lead and motivate a team.

What salary can an Airport Terminal Services Supervisor expect to make?

According to PayScale, the average salary for an Airport Terminal Services Supervisor is $51,854 per year. Salaries may vary depending on experience, location, and other factors.

What kind of schedule does an Airport Terminal Services Supervisor typically work?

Airport Terminal Services Supervisors typically work full-time hours and may be required to work evenings, weekends, and holidays. They may be required to work in shifts and be on-call if needed.

What are some of the duties of an Airport Terminal Services Supervisor?

An Airport Terminal Services Supervisor is responsible for overseeing the operations of airport terminal services, including customer service, baggage handling, and security. They ensure safe and efficient operations and ensure staff are properly trained and adhere to policies. Additional duties may include problem solving, enforcing regulations, and coordinating with other airport departments.

What are jobs related with Airport Terminal Services Supervisor?

• Traffic Analyst
• Airport Security Technicians
• Pedestrian and Bicycle Traffic Manager
• Pedestrian and Bicycle Transportation Planner
• Traffic Signal Design Supervisor
• Traffic Signal Superintendent
• Highway Traffic Signal Maintenance Supervisor
• Traffic Signal Design Draftsperson
• Traffic Signal Maintainer
• Traffic Technician

Web Resources

• Airport Management and Operations Degree polytechnic.purdue.edu
• Airport Operations: What Are the Common Roles In This Field? www.evergladesuniversity.edu
• Airport Management Certificate | Vaughn College www.vaughn.edu